University of Houston
Program Manager 2 - Front Office Manager (Dean's Office)
University of Houston, Houston, Texas, United States, 77246
Program Manager 2 - Front Office Manager (Dean's Office)
Department: Dean's Office Bauer College | Salary: 49,400 - 56,200
Description Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.
Responsibilities Front Desk Operations
Supervise Dean’s Office front desk operations.
Provide office coverage at the front office desk during business hours Monday-Friday 8am-5pm.
Welcome and assist students and visitors in-person and phone by providing general information, directing phone calls to appropriate departments, or informing them of offices or departments within the college and/or university that may assist them.
Receive, respond and resolve the more difficult customer inquiries and complaints by conducting thorough research of situation and providing the most effective resolution.
Hire, train, supervise, and evaluate the work of student employees.
Provide training to student employees in details of work.
Prepare student employees schedules and approve their timesheets.
Communicate effectively with all student employees and provide them with any information necessary to provide excellent customer service.
Process daily mail and distribution in the mailroom and notify appropriate departments.
Safeguard all keys stored at the front desk.
Proactively identify process improvement opportunities.
May perform the duties of front desk when needed.
Assist with decorating the office.
Payroll
Process student and temp staff (UH Payroll) ePARs (hire, edit, change/term), ePOIs, and Adroit (temp staff) positions incl. all required backup documentation for the Dean’s Office and Bauer Communications.
Request payroll corrections before payroll deadlines.
Initiate, verify and finalize temp staff and student employee termination checklists for the dean’s office.
May audit biweekly and monthly timesheets for the department and/or college via various payroll reports and inform Department Business Managers and/or Managers of any outstanding items.
Financial
Process office supplies requests (order and purchase) for the Dean’s Office and Bauer Communications.
Process vouchers for payment.
May create requisitions.
May process travel requests and reimbursements for faculty, staff, students, and guests.
Facilities
Serve as the property custodian for the dean’s office and assist other departments in the college.
Submit FIXIT work orders.
Other
Monitor and respond to the Bauer Approval, Bauer Printing, and Bauer Reservations email accounts.
Oversee printing requests from department faculty and staff.
Assist faculty, staff, and students with room reservations in AdAstra.
Coordinate tuition waivers requests for CBA approval.
Oversee and process onboarding of department staff (i.e., order: keys, phone number, computer setup, etc.).
Represent the department and college in office and written correspondence with a pleasant and helpful demeanor.
Safeguard all confidential information.
Coordinate with dean’s office SME to resolve issues with payroll and financial records.
Interpret university and Bauer policies and procedures, and confer with the dean’s office SME to maintain compliance.
Preferences
Excellent customer service skills and be customer service oriented.
Candidates who are detailed oriented.
Experience with financials.
Experience with excel and willing to learn.
Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills, with the ability to clearly communicate policy and procedures.
Qualifications
Education will be considered in lieu of experience.
Experience will be considered in lieu of education.
Additional Position Information This position works in the Dean’s Business Office at the C. T. Bauer College of Business. The Front Office Manager is responsible for managing the Bauer College of Business Dean’s Office front desk operations to ensure consistent quality of customer service is provided to all students and visitors in-person and on the phone in accordance with Bauer College of Business standards.
The business office is seeking a detail-oriented and proactive individual with a strong focus on customer service. This includes leadership and responsibility for departmental goods/service procurement, expense reimbursement, equipment inventory, customer service interface, payroll (staff, faculty and student employees), and any other business operations activities to ensure compliance with university policies and procedures.
Successful candidates will have the ability to work independently as well as part of a team, work well under pressure, consistently meet deadlines, and manage multiple projects while remaining flexible and positive. This will require exceptional organizational skills and attention to detail. Further, successful candidates will effectively communicate with all levels of management and fellow employees and be able to manage multiple employer relationships.
This is an excellent opportunity for someone who values accuracy, process improvement, and collaboration in supporting academic and business operations.
Notes to Applicant Please include full work history on resume.
Required Attachments Cover Letter, Resume
Qualifications Detail MQ: Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: Requires a minimum of one (1) year of directly job-related experience. Certification/Licensing: None.
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
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Description Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.
Responsibilities Front Desk Operations
Supervise Dean’s Office front desk operations.
Provide office coverage at the front office desk during business hours Monday-Friday 8am-5pm.
Welcome and assist students and visitors in-person and phone by providing general information, directing phone calls to appropriate departments, or informing them of offices or departments within the college and/or university that may assist them.
Receive, respond and resolve the more difficult customer inquiries and complaints by conducting thorough research of situation and providing the most effective resolution.
Hire, train, supervise, and evaluate the work of student employees.
Provide training to student employees in details of work.
Prepare student employees schedules and approve their timesheets.
Communicate effectively with all student employees and provide them with any information necessary to provide excellent customer service.
Process daily mail and distribution in the mailroom and notify appropriate departments.
Safeguard all keys stored at the front desk.
Proactively identify process improvement opportunities.
May perform the duties of front desk when needed.
Assist with decorating the office.
Payroll
Process student and temp staff (UH Payroll) ePARs (hire, edit, change/term), ePOIs, and Adroit (temp staff) positions incl. all required backup documentation for the Dean’s Office and Bauer Communications.
Request payroll corrections before payroll deadlines.
Initiate, verify and finalize temp staff and student employee termination checklists for the dean’s office.
May audit biweekly and monthly timesheets for the department and/or college via various payroll reports and inform Department Business Managers and/or Managers of any outstanding items.
Financial
Process office supplies requests (order and purchase) for the Dean’s Office and Bauer Communications.
Process vouchers for payment.
May create requisitions.
May process travel requests and reimbursements for faculty, staff, students, and guests.
Facilities
Serve as the property custodian for the dean’s office and assist other departments in the college.
Submit FIXIT work orders.
Other
Monitor and respond to the Bauer Approval, Bauer Printing, and Bauer Reservations email accounts.
Oversee printing requests from department faculty and staff.
Assist faculty, staff, and students with room reservations in AdAstra.
Coordinate tuition waivers requests for CBA approval.
Oversee and process onboarding of department staff (i.e., order: keys, phone number, computer setup, etc.).
Represent the department and college in office and written correspondence with a pleasant and helpful demeanor.
Safeguard all confidential information.
Coordinate with dean’s office SME to resolve issues with payroll and financial records.
Interpret university and Bauer policies and procedures, and confer with the dean’s office SME to maintain compliance.
Preferences
Excellent customer service skills and be customer service oriented.
Candidates who are detailed oriented.
Experience with financials.
Experience with excel and willing to learn.
Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills, with the ability to clearly communicate policy and procedures.
Qualifications
Education will be considered in lieu of experience.
Experience will be considered in lieu of education.
Additional Position Information This position works in the Dean’s Business Office at the C. T. Bauer College of Business. The Front Office Manager is responsible for managing the Bauer College of Business Dean’s Office front desk operations to ensure consistent quality of customer service is provided to all students and visitors in-person and on the phone in accordance with Bauer College of Business standards.
The business office is seeking a detail-oriented and proactive individual with a strong focus on customer service. This includes leadership and responsibility for departmental goods/service procurement, expense reimbursement, equipment inventory, customer service interface, payroll (staff, faculty and student employees), and any other business operations activities to ensure compliance with university policies and procedures.
Successful candidates will have the ability to work independently as well as part of a team, work well under pressure, consistently meet deadlines, and manage multiple projects while remaining flexible and positive. This will require exceptional organizational skills and attention to detail. Further, successful candidates will effectively communicate with all levels of management and fellow employees and be able to manage multiple employer relationships.
This is an excellent opportunity for someone who values accuracy, process improvement, and collaboration in supporting academic and business operations.
Notes to Applicant Please include full work history on resume.
Required Attachments Cover Letter, Resume
Qualifications Detail MQ: Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: Requires a minimum of one (1) year of directly job-related experience. Certification/Licensing: None.
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
#J-18808-Ljbffr