Inside Higher Ed
Customer Relations Officer - 1Card/Parking & Transportation
Inside Higher Ed, Valdosta, Georgia, United States, 31601
Customer Relations Officer - 1Card/Parking & Transportation
Job Title:
Customer Relations Officer - 1Card/Parking & Transportation
Location:
Valdosta State University, Valdosta, GA
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
292032
About Valdosta State University (VSU) Valdosta State University is a comprehensive institution of the University System of Georgia, welcoming a diverse community committed to excellence in teaching, research, and service. VSU’s mission includes student development, institutional growth, and regional enrichment, guided by core values of civility, integrity, and citizenship.
Job Summary Serves as a liaison between offices, departments, and institutions, providing customer relationship expertise within targeted areas. This role requires the person to maintain and nurture relationships with university stakeholders and external partners while ensuring high-quality service delivery.
Responsibilities
Track and maintain customer relationships (35%)
Engage in networking, public relations, customer management, and partnership opportunities
Troubleshoot and resolve customer issues or concerns (25%)
Lead in coordinating, developing, and managing all aspects of customer support
Oversee the office and handle administrative requests (20%) – including work with budgets, check requests, and supervisor support
Monitor project progress and ensure appropriate coverage for programs and events (10%)
Generate surveys and reports on a periodic basis (5%) – maintain customer records and provide requested reporting
Supervision (5%) – hire and supervise student employees
Manage card and parking account activities, including FLEX accounts, meal plans, and permitting
Assist in executing opening and closing procedures daily, including cash register closeout and depositing
Maintain competency in all card and parking systems, software, and printer applications
Supervisor Expectations
Provide prompt and courteous customer service to all patrons via email, in person, and by telephone
Respond to inquiries and resolve discrepancies; determine corrective actions and refer for action when appropriate
Supervise customer service staff (students) and cashiering functions, card production, and provide customer care
Procure and store campus ID card, parking, and transportation supplies and equipment
Assist in executing daily opening and closing procedures and cash register closeout, ensuring proper segregation of duties
Be competent in all aspects of card and parking systems and related equipment, including software and printer applications
Manage card account activities (FLEX accounts, meal plans, other card privileges) and provide customer service and data entry
Manage parking account activities (citation and permit processing)
Required Qualifications
Required Experience: Bachelor’s degree in a related field and three (3) years of related work experience.
Proposed Salary: $50,243 per year.
Conditions of Employment
Applicants are required to provide professional references, documentation of academic credentials, and employment history.
Employment is contingent on successful completion of background and reference checks, satisfactory credit check, Motor Vehicle Report, pre‑employment drug testing, and confirmation of credentials.
New hires must complete orientation and annual compliance training, including USG ethics, conflict of interest, drug‑free workplace, Title IX, FERPA, motor vehicle policy, workers compensation, open records act, and cybersecurity training.
VSU reserves the right to remove job postings without further notice. Candidates in Positions of Trust may be required to disclose criminal history during initial screening.
Equal Employment Opportunity Statement Valdosta State University is an equal opportunity educational institution and does not discriminate based on age, sex, race, religion, color, national origin, disability, or sexual orientation. All employees and applicants are treated with dignity and respect in accordance with the university’s core values.
Accommodations If you are a qualified individual with a disability, you may request reasonable accommodation by contacting Catherine Wills, Office of Human Resources (catherine.wills@valdosta.edu).
Additional Information Valdosta State University announces that it will not sponsor new H‑1B visa petitions until further notice due to federal immigration restrictions.
Contact For further details or application inquiries, please contact the Valdosta State University Human Resources Department at croark@valdosta.edu or visit the university’s official website.
#J-18808-Ljbffr
Customer Relations Officer - 1Card/Parking & Transportation
Location:
Valdosta State University, Valdosta, GA
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
292032
About Valdosta State University (VSU) Valdosta State University is a comprehensive institution of the University System of Georgia, welcoming a diverse community committed to excellence in teaching, research, and service. VSU’s mission includes student development, institutional growth, and regional enrichment, guided by core values of civility, integrity, and citizenship.
Job Summary Serves as a liaison between offices, departments, and institutions, providing customer relationship expertise within targeted areas. This role requires the person to maintain and nurture relationships with university stakeholders and external partners while ensuring high-quality service delivery.
Responsibilities
Track and maintain customer relationships (35%)
Engage in networking, public relations, customer management, and partnership opportunities
Troubleshoot and resolve customer issues or concerns (25%)
Lead in coordinating, developing, and managing all aspects of customer support
Oversee the office and handle administrative requests (20%) – including work with budgets, check requests, and supervisor support
Monitor project progress and ensure appropriate coverage for programs and events (10%)
Generate surveys and reports on a periodic basis (5%) – maintain customer records and provide requested reporting
Supervision (5%) – hire and supervise student employees
Manage card and parking account activities, including FLEX accounts, meal plans, and permitting
Assist in executing opening and closing procedures daily, including cash register closeout and depositing
Maintain competency in all card and parking systems, software, and printer applications
Supervisor Expectations
Provide prompt and courteous customer service to all patrons via email, in person, and by telephone
Respond to inquiries and resolve discrepancies; determine corrective actions and refer for action when appropriate
Supervise customer service staff (students) and cashiering functions, card production, and provide customer care
Procure and store campus ID card, parking, and transportation supplies and equipment
Assist in executing daily opening and closing procedures and cash register closeout, ensuring proper segregation of duties
Be competent in all aspects of card and parking systems and related equipment, including software and printer applications
Manage card account activities (FLEX accounts, meal plans, other card privileges) and provide customer service and data entry
Manage parking account activities (citation and permit processing)
Required Qualifications
Required Experience: Bachelor’s degree in a related field and three (3) years of related work experience.
Proposed Salary: $50,243 per year.
Conditions of Employment
Applicants are required to provide professional references, documentation of academic credentials, and employment history.
Employment is contingent on successful completion of background and reference checks, satisfactory credit check, Motor Vehicle Report, pre‑employment drug testing, and confirmation of credentials.
New hires must complete orientation and annual compliance training, including USG ethics, conflict of interest, drug‑free workplace, Title IX, FERPA, motor vehicle policy, workers compensation, open records act, and cybersecurity training.
VSU reserves the right to remove job postings without further notice. Candidates in Positions of Trust may be required to disclose criminal history during initial screening.
Equal Employment Opportunity Statement Valdosta State University is an equal opportunity educational institution and does not discriminate based on age, sex, race, religion, color, national origin, disability, or sexual orientation. All employees and applicants are treated with dignity and respect in accordance with the university’s core values.
Accommodations If you are a qualified individual with a disability, you may request reasonable accommodation by contacting Catherine Wills, Office of Human Resources (catherine.wills@valdosta.edu).
Additional Information Valdosta State University announces that it will not sponsor new H‑1B visa petitions until further notice due to federal immigration restrictions.
Contact For further details or application inquiries, please contact the Valdosta State University Human Resources Department at croark@valdosta.edu or visit the university’s official website.
#J-18808-Ljbffr