The Just One Project
About the Organization
The Just One Project’s mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent the organization by reinforcing strong values, work‑lifew balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are client‑centric.
Job Purpose The CoC RRH Case Manager is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long‑term self‑sufficiency. The Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client‑centered approach, the Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.
Responsibilities
Manage a caseload of 15‑20 clients, securing and maintaining their housing while connecting them to supportive services and resources for rapid stabilization in permanent housing.
Conduct assessments to identify clients’ service needs and barriers hindering sustainable self‑reliance.
Develop comprehensive individualized action plans with clients that promote self‑reliance, outlining achievable goals and strategies focusing on housing, health, and other essential needs.
Assist clients in identifying and accessing community resources and support services.
Serve as a liaison between clients and landlords.
Support households in housing searches, co‑identifying safe and affordable housing units, negotiating lease agreements, and utility payment arrangements.
Establish and maintain an effective and timely referral network to connect clients with necessary resources.
Work closely with clients to motivate and reinforce independence, self‑sufficiency, and self‑esteem throughout their journey.
Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
Provide immediate support and intervention during client crises.
Develop safety plans and connect clients to emergency services when necessary.
Maintain up‑to‑date knowledge of local services, eligibility requirements, and application processes.
Conduct monthly case reviews for all clients to assess progress and address emerging needs and to ensure they are receiving necessary assistance and support.
Attend trainings and meetings to understand social services in the community.
Mediate issues with clients that threaten their self‑sustainability.
Assist clients in developing and maintaining budget plans to ensure stable self‑reliance within six months.
Provide guidance on financial literacy, budgeting, saving, and debt management.
Collaborate with the workforce case manager to increase household income.
Provide services that are sensitive to the cultural, social, and linguistic needs of clients.
Stay informed about cultural issues and best practices for working with diverse populations.
Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement, and any relevant correspondence.
Complete necessary forms and reports following established procedures.
Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within one business day of contact.
Connect clients with nutrition education support.
Prepare and submit monthly success stories to supervisor, marketing, and grants manager.
Keep shared spreadsheets up to date.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Proficiency in Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meets, and Calendar.
Case conference with other case managers internally and externally to TJOP to assist clients in receiving all possible services.
Case conference complex cases/issues with supervisor and provide creative solutions to challenges that arise.
Ensure shared spreadsheets are updated within one business day of any changes.
Conduct monthly home visits.
Any other job duties as assigned.
Education and Experience
Bachelor’s degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in housing case management, social services, or community outreach. (required)
2+ years of nonprofit experience. (required)
2+ years of experience in housing case management. (required)
Experience working directly with diverse populations, including vulnerable or at‑risk individuals.
Relevant certifications in case management and conflict resolution.
Familiarity with housing services, wrap‑around programs, and self‑sufficiency initiatives.
Proven track record of managing a caseload and delivering measurable outcomes in client stability and self‑reliance.
Familiarity with SNAP program procedures and requirements (preferred).
Key Competencies and Skills
Demonstrate values consistent with the stated mission and culture of the organization.
Demonstrate a commitment to understanding and addressing client needs.
Foster trust and rapport with clients while empowering them toward self‑reliance.
Skilled at identifying challenges and developing creative solutions to overcome barriers.
Skilled in mediating conflicts to achieve positive outcomes.
Build and maintain productive relationships with community partners to enhance service delivery.
Engage effectively with clients, colleagues, and stakeholders to promote wrap‑around services.
Highly organized with the ability to manage multiple priorities, maintain accurate records, and meet deadlines.
Effectively facilitate conversations, educate clients on resources, and promote self‑reliance by guiding clients through budgeting, financial planning, and other critical life skills.
Actively seek ways to enhance service delivery and client outcomes.
Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
Experience with data entry and tracking metrics.
Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
Proficiency in mediation techniques for resolving disputes and other conflicts.
Understanding of community resources to address barriers and provide appropriate referrals.
Ability to use budgeting tools to guide clients in financial planning and life skills development.
Detail‑oriented and deadline‑driven.
Crisis stabilization and rapid response.
Empathetic, nonjudgmental, and trauma‑informed.
Able to prioritize multiple client needs in a fast‑paced environment.
Values professionalism, teamwork, and accountability.
Work Schedule and Expectations
This position is full time, requiring approximately 40 hours per week.
Standard work schedule is Monday‑Friday, 8:00 AM – 4:30 PM with flexibility as needed.
Occasional evening or weekend work may be required.
This role is classified as non‑exempt under the Fair Labor Standards Act.
Additional Information
Must attend six mandatory ‘Pop Up & Give’ events per year.
Must possess valid unrestricted driver’s license and reliable transportation.
Must possess or be willing to obtain a valid Food Handler’s Card.
Work Environment and Physical Demands
Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to lift and carry up to 50 pounds as needed.
Comfortable working in both office and community‑based settings, including occasional outdoor exposure.
Ability to operate office equipment, computer systems, and telephone.
Equal Opportunity Employer The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.
Background Check and Drug Screening Must be able to pass a criminal background check and drug screening.
Don’t Meet Every Requirement? Let Us Decide! Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification – even though they are frequently well‑qualified.
#J-18808-Ljbffr
Job Purpose The CoC RRH Case Manager is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long‑term self‑sufficiency. The Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client‑centered approach, the Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.
Responsibilities
Manage a caseload of 15‑20 clients, securing and maintaining their housing while connecting them to supportive services and resources for rapid stabilization in permanent housing.
Conduct assessments to identify clients’ service needs and barriers hindering sustainable self‑reliance.
Develop comprehensive individualized action plans with clients that promote self‑reliance, outlining achievable goals and strategies focusing on housing, health, and other essential needs.
Assist clients in identifying and accessing community resources and support services.
Serve as a liaison between clients and landlords.
Support households in housing searches, co‑identifying safe and affordable housing units, negotiating lease agreements, and utility payment arrangements.
Establish and maintain an effective and timely referral network to connect clients with necessary resources.
Work closely with clients to motivate and reinforce independence, self‑sufficiency, and self‑esteem throughout their journey.
Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
Provide immediate support and intervention during client crises.
Develop safety plans and connect clients to emergency services when necessary.
Maintain up‑to‑date knowledge of local services, eligibility requirements, and application processes.
Conduct monthly case reviews for all clients to assess progress and address emerging needs and to ensure they are receiving necessary assistance and support.
Attend trainings and meetings to understand social services in the community.
Mediate issues with clients that threaten their self‑sustainability.
Assist clients in developing and maintaining budget plans to ensure stable self‑reliance within six months.
Provide guidance on financial literacy, budgeting, saving, and debt management.
Collaborate with the workforce case manager to increase household income.
Provide services that are sensitive to the cultural, social, and linguistic needs of clients.
Stay informed about cultural issues and best practices for working with diverse populations.
Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement, and any relevant correspondence.
Complete necessary forms and reports following established procedures.
Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within one business day of contact.
Connect clients with nutrition education support.
Prepare and submit monthly success stories to supervisor, marketing, and grants manager.
Keep shared spreadsheets up to date.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Proficiency in Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meets, and Calendar.
Case conference with other case managers internally and externally to TJOP to assist clients in receiving all possible services.
Case conference complex cases/issues with supervisor and provide creative solutions to challenges that arise.
Ensure shared spreadsheets are updated within one business day of any changes.
Conduct monthly home visits.
Any other job duties as assigned.
Education and Experience
Bachelor’s degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in housing case management, social services, or community outreach. (required)
2+ years of nonprofit experience. (required)
2+ years of experience in housing case management. (required)
Experience working directly with diverse populations, including vulnerable or at‑risk individuals.
Relevant certifications in case management and conflict resolution.
Familiarity with housing services, wrap‑around programs, and self‑sufficiency initiatives.
Proven track record of managing a caseload and delivering measurable outcomes in client stability and self‑reliance.
Familiarity with SNAP program procedures and requirements (preferred).
Key Competencies and Skills
Demonstrate values consistent with the stated mission and culture of the organization.
Demonstrate a commitment to understanding and addressing client needs.
Foster trust and rapport with clients while empowering them toward self‑reliance.
Skilled at identifying challenges and developing creative solutions to overcome barriers.
Skilled in mediating conflicts to achieve positive outcomes.
Build and maintain productive relationships with community partners to enhance service delivery.
Engage effectively with clients, colleagues, and stakeholders to promote wrap‑around services.
Highly organized with the ability to manage multiple priorities, maintain accurate records, and meet deadlines.
Effectively facilitate conversations, educate clients on resources, and promote self‑reliance by guiding clients through budgeting, financial planning, and other critical life skills.
Actively seek ways to enhance service delivery and client outcomes.
Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
Experience with data entry and tracking metrics.
Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
Proficiency in mediation techniques for resolving disputes and other conflicts.
Understanding of community resources to address barriers and provide appropriate referrals.
Ability to use budgeting tools to guide clients in financial planning and life skills development.
Detail‑oriented and deadline‑driven.
Crisis stabilization and rapid response.
Empathetic, nonjudgmental, and trauma‑informed.
Able to prioritize multiple client needs in a fast‑paced environment.
Values professionalism, teamwork, and accountability.
Work Schedule and Expectations
This position is full time, requiring approximately 40 hours per week.
Standard work schedule is Monday‑Friday, 8:00 AM – 4:30 PM with flexibility as needed.
Occasional evening or weekend work may be required.
This role is classified as non‑exempt under the Fair Labor Standards Act.
Additional Information
Must attend six mandatory ‘Pop Up & Give’ events per year.
Must possess valid unrestricted driver’s license and reliable transportation.
Must possess or be willing to obtain a valid Food Handler’s Card.
Work Environment and Physical Demands
Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to lift and carry up to 50 pounds as needed.
Comfortable working in both office and community‑based settings, including occasional outdoor exposure.
Ability to operate office equipment, computer systems, and telephone.
Equal Opportunity Employer The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.
Background Check and Drug Screening Must be able to pass a criminal background check and drug screening.
Don’t Meet Every Requirement? Let Us Decide! Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification – even though they are frequently well‑qualified.
#J-18808-Ljbffr