Axia Women's Health
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Patient Service Rep I
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Axia Women's Health Description: Axia Women’s Health is recognized as a Great Place to Work for the 4th year in a row. Our vision is to lead the way in improving women's health with a caring, connected, and progressive community of centers in New Jersey, Pennsylvania, Indiana, and Kentucky. We deliver personalized care to help women lead healthier, happier lives. Location:
Indianapolis, IN Office hours:
Monday - Friday 8:00 am to 5:00 pm Position:
Patient Services Representative I (PSR I) at South Care Center Indianapolis, IN Responsibilities
Greet patients and visitors in a professional and courteous manner, provide assistance, and direct them to the appropriate waiting area. Notify appropriate personnel to meet and escort patients to exam rooms. Route phone calls professionally via direct transfer, paging, voicemail, or redirect as needed. Retrieve and route messages from the answering service. Screen solicitors for relevance to the care center’s needs. Perform registration for new or existing patients and activate patient files. Collect and record copayments as required. Verify patient insurance eligibility and communicate benefit limitations. Assist with scheduling patient appointments and follow-up visits. Ensure accurate and detailed documentation of patient encounters. Support patients and medical staff to ensure efficient practice operations. Collaborate with clinical staff, management, and other teams to maintain smooth operations. Comply with SOPs and policies (including HIPAA & OSHA); adhere to practice policies and protocols. Participate in team meetings and contribute to quality improvement initiatives. Uphold the organization’s mission, vision, and values with ethical behavior and professionalism. Contribute to a positive work environment aligned with goals and objectives. Other duties as assigned. Supervisory Responsibilities
N/A Skills
Excellent customer service skills, including written and verbal communication. Ability to multitask and work in a fast-paced environment. Compassionate and empathetic attitude toward patients. Strong time management and prioritization skills. Proven ability to work collaboratively within a team. Highly adaptable to changing priorities and conditions. Willingness to work a flexible schedule and provide coverage at satellite locations, as needed. Experience and Education
High School diploma or equivalent required. Medical Receptionist/Patient Service Representative experience preferred, but not required. Full Time Benefits Summary
Full-time benefits-eligibility with benefits beginning the first of the month after starting; multiple medical insurance plans available. Additional insurance options including dental, vision, life insurance, FSA, HSA, and more. 401(k) matching Generous PTO with additional time off for volunteering Access to Axia providers with minimal cost through Axia’s medical insurance Axia-paid life insurance, short-term and long-term disability Free counseling for colleagues and family members In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis. Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries: Hospitals and Health Care We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Patient Service Rep I
role at
Axia Women's Health Description: Axia Women’s Health is recognized as a Great Place to Work for the 4th year in a row. Our vision is to lead the way in improving women's health with a caring, connected, and progressive community of centers in New Jersey, Pennsylvania, Indiana, and Kentucky. We deliver personalized care to help women lead healthier, happier lives. Location:
Indianapolis, IN Office hours:
Monday - Friday 8:00 am to 5:00 pm Position:
Patient Services Representative I (PSR I) at South Care Center Indianapolis, IN Responsibilities
Greet patients and visitors in a professional and courteous manner, provide assistance, and direct them to the appropriate waiting area. Notify appropriate personnel to meet and escort patients to exam rooms. Route phone calls professionally via direct transfer, paging, voicemail, or redirect as needed. Retrieve and route messages from the answering service. Screen solicitors for relevance to the care center’s needs. Perform registration for new or existing patients and activate patient files. Collect and record copayments as required. Verify patient insurance eligibility and communicate benefit limitations. Assist with scheduling patient appointments and follow-up visits. Ensure accurate and detailed documentation of patient encounters. Support patients and medical staff to ensure efficient practice operations. Collaborate with clinical staff, management, and other teams to maintain smooth operations. Comply with SOPs and policies (including HIPAA & OSHA); adhere to practice policies and protocols. Participate in team meetings and contribute to quality improvement initiatives. Uphold the organization’s mission, vision, and values with ethical behavior and professionalism. Contribute to a positive work environment aligned with goals and objectives. Other duties as assigned. Supervisory Responsibilities
N/A Skills
Excellent customer service skills, including written and verbal communication. Ability to multitask and work in a fast-paced environment. Compassionate and empathetic attitude toward patients. Strong time management and prioritization skills. Proven ability to work collaboratively within a team. Highly adaptable to changing priorities and conditions. Willingness to work a flexible schedule and provide coverage at satellite locations, as needed. Experience and Education
High School diploma or equivalent required. Medical Receptionist/Patient Service Representative experience preferred, but not required. Full Time Benefits Summary
Full-time benefits-eligibility with benefits beginning the first of the month after starting; multiple medical insurance plans available. Additional insurance options including dental, vision, life insurance, FSA, HSA, and more. 401(k) matching Generous PTO with additional time off for volunteering Access to Axia providers with minimal cost through Axia’s medical insurance Axia-paid life insurance, short-term and long-term disability Free counseling for colleagues and family members In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis. Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries: Hospitals and Health Care We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr