Epiroc Group
Field Service Technician
Functional area: Service Onsite or Remote: Onsite Country/Region: US Location: Bilings, MT, US, 59102 Company name: Epiroc USA LLC Date of posting: Sep 23, 2025 United. Inspired.
Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. All new thinkers are welcome.
We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here. About us.
Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change.
With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities.
Recognition for your hard work includes: Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Paid Vacation Paid Sick Time Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians
provide thorough service support for technical problems, monitoring, testing, and demonstrations that minimize downtime, reduce costs or promote our product capabilities in a test or demo. This position requires displaying specialized expertise when troubleshooting, repairing and installing parts, as needed to maintain the equipment. Work should be performed with urgency while upholding Epiroc’s high quality standards. The work environment may include exposure to moving mechanical parts, fumes or airborne particles, outdoor weather conditions, and occasional exposure to high places, toxic or caustic chemicals, and the risk of electrical shock. PPE is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is considered Safety Sensitive. Work Location: Work Type: Responsibilities: Level 1: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with calibration and tool replacement protocols, and always maintain an accurate personal tool inventory Complete daily work assignments as requested from the customer or supervisor Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site Understand Company’s warranty policy and take initiative on processing warranty claim reports in the field Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE Maintain courteous and professional demeanor and communication with customers and internal staff at all times Level 2: In addition to Level 1 tasks, provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication Be able to support varied activities, with simultaneous projects and deadlines in a fast-paced environment Level 3: In addition to Level 1 and 2 tasks, use specialized expertise to develop solutions customized to customer issues Rebuild various complete components to OEM specifications in service shop Ability to perform essential functions of the job on the various equipment types supporting all business line areas Serve as a subject matter expert for other service technicians, and assist with training and development Requirements: Level 1: Basic computer skills, familiarity with Epiroc equipment, mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24-volt schematics Own hand tools and ability to expand on personal tool inventory by purchasing additional tools from the required tool list Complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year Maintain required US DOT training certificates or complete the training programs needed to acquire them by date required by Manager Maintain a valid driver’s license; a good driving record is required; if operating a commercial vehicle, able to obtain a CDL for DOT purposes and maintain an active license; minimum driving age requirements apply Travel is required in this position Level 2: Minimum of a Certificate of Completion for a Technical or Trade School, or 2-5 years of relevant experience Complete TL1 and TL2 within 3-6 months of hire Level 3: Minimum of a Certificate of Completion for a Technical or Trade School, or 5+ years of relevant experience Complete TL1 and TL2 within 1 month of hire *Note: Level designation will be determined based on the selected candidate’s experience, knowledge, and ability to perform essential functions. Note: This job description is not an exhaustive list of duties, responsibilities, or qualifications. Employees are held accountable for all duties of the job. Join us, and be part of a diverse, innovative and highly collaborative team.
An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. We work in diverse teams across geographies, cultures, and professional areas, and we expect inclusive behavior. We are continually looking for ways to strengthen our inclusive culture. A place where we all matter.
Epiroc’s diversity approach is holistic, and our goal is to attract, develop and retain talented employees from diverse backgrounds, enabling us to benefit from varied experiences and perspectives. Employment at Epiroc is “at-will,” which means either party may terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is at-will. No supervisor, manager or executive has authority to alter this. Signature of this document acknowledges receipt and does not create a contract of employment. Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. United. Inspired.
Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage employees to take ownership of their development and careers with support from leaders. We are committed to opportunities to succeed in a culture of innovation, diversity, collaboration, and caring. Diversity and sustainability are key to growing fresh ideas for our customers. Epiroc is a leading manufacturer for mining and infrastructure industries. Learn more at epiroc.com. It all starts with people.
The world needs metals and minerals for the energy transition, and our cities and infrastructure must be developed to serve a growing population. We accelerate this transformation with customers and partners in more than 150 countries by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. Epiroc attracts, develops, and retains diverse talent, valuing authenticity and unique perspectives to drive innovation. This is our inclusive culture in action. Learn more at epiroc.com.
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Functional area: Service Onsite or Remote: Onsite Country/Region: US Location: Bilings, MT, US, 59102 Company name: Epiroc USA LLC Date of posting: Sep 23, 2025 United. Inspired.
Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. All new thinkers are welcome.
We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here. About us.
Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change.
With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities.
Recognition for your hard work includes: Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Paid Vacation Paid Sick Time Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians
provide thorough service support for technical problems, monitoring, testing, and demonstrations that minimize downtime, reduce costs or promote our product capabilities in a test or demo. This position requires displaying specialized expertise when troubleshooting, repairing and installing parts, as needed to maintain the equipment. Work should be performed with urgency while upholding Epiroc’s high quality standards. The work environment may include exposure to moving mechanical parts, fumes or airborne particles, outdoor weather conditions, and occasional exposure to high places, toxic or caustic chemicals, and the risk of electrical shock. PPE is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is considered Safety Sensitive. Work Location: Work Type: Responsibilities: Level 1: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with calibration and tool replacement protocols, and always maintain an accurate personal tool inventory Complete daily work assignments as requested from the customer or supervisor Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site Understand Company’s warranty policy and take initiative on processing warranty claim reports in the field Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE Maintain courteous and professional demeanor and communication with customers and internal staff at all times Level 2: In addition to Level 1 tasks, provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication Be able to support varied activities, with simultaneous projects and deadlines in a fast-paced environment Level 3: In addition to Level 1 and 2 tasks, use specialized expertise to develop solutions customized to customer issues Rebuild various complete components to OEM specifications in service shop Ability to perform essential functions of the job on the various equipment types supporting all business line areas Serve as a subject matter expert for other service technicians, and assist with training and development Requirements: Level 1: Basic computer skills, familiarity with Epiroc equipment, mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24-volt schematics Own hand tools and ability to expand on personal tool inventory by purchasing additional tools from the required tool list Complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year Maintain required US DOT training certificates or complete the training programs needed to acquire them by date required by Manager Maintain a valid driver’s license; a good driving record is required; if operating a commercial vehicle, able to obtain a CDL for DOT purposes and maintain an active license; minimum driving age requirements apply Travel is required in this position Level 2: Minimum of a Certificate of Completion for a Technical or Trade School, or 2-5 years of relevant experience Complete TL1 and TL2 within 3-6 months of hire Level 3: Minimum of a Certificate of Completion for a Technical or Trade School, or 5+ years of relevant experience Complete TL1 and TL2 within 1 month of hire *Note: Level designation will be determined based on the selected candidate’s experience, knowledge, and ability to perform essential functions. Note: This job description is not an exhaustive list of duties, responsibilities, or qualifications. Employees are held accountable for all duties of the job. Join us, and be part of a diverse, innovative and highly collaborative team.
An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. We work in diverse teams across geographies, cultures, and professional areas, and we expect inclusive behavior. We are continually looking for ways to strengthen our inclusive culture. A place where we all matter.
Epiroc’s diversity approach is holistic, and our goal is to attract, develop and retain talented employees from diverse backgrounds, enabling us to benefit from varied experiences and perspectives. Employment at Epiroc is “at-will,” which means either party may terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is at-will. No supervisor, manager or executive has authority to alter this. Signature of this document acknowledges receipt and does not create a contract of employment. Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. United. Inspired.
Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage employees to take ownership of their development and careers with support from leaders. We are committed to opportunities to succeed in a culture of innovation, diversity, collaboration, and caring. Diversity and sustainability are key to growing fresh ideas for our customers. Epiroc is a leading manufacturer for mining and infrastructure industries. Learn more at epiroc.com. It all starts with people.
The world needs metals and minerals for the energy transition, and our cities and infrastructure must be developed to serve a growing population. We accelerate this transformation with customers and partners in more than 150 countries by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. Epiroc attracts, develops, and retains diverse talent, valuing authenticity and unique perspectives to drive innovation. This is our inclusive culture in action. Learn more at epiroc.com.
#J-18808-Ljbffr