MedStar Health
Medical Assistant - PRN Urgent Care
MedStar Health, Baltimore, Maryland, United States, 21276
Overview
Medical Assistant - PRN Urgent Care at MedStar Health. The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture, medication and vaccine administration, measurement and documentation of vital signs, and assisting providers with patient exams and clerical support. Position may float to other sites/locations within the system. Primary Duties And Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality and safety standards. Complies with governmental regulations and accreditation standards. Assists providers with patient preparation for examination, minor office procedures, examination and education of patients. Supports other members of the clinical care team to assure optimal patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed. Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients for preventive care needs, ongoing support barriers to care, safety concerns, and potential fall risk. Conducts surveillance for transitions of care, urgent/emergent care, or follow-up tasks such as retrieval of documents associated with referrals/testing. Conducts motivational interviews that include patient screening and/or coaching on disease management, ability, motivation to change, learning care needs, and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings. As part of a High Reliability Organization, reports actual and potential problems concerning patients, families, and associates using established reporting protocols. Participates in performance improvement initiatives to improve care quality and safety. Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks. Participates in population management activities including awareness of populations served and engages the patient in self-management support, care/health goal setting, pre-visit planning, and capturing information that leads to health care improvement activities. Performs selected patient and laboratory testing within the scope of practice (e.g., Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, vision and hearing testing as required). Removes sutures/staples after provider examination and orders; documents activities in the EMR or other policy-based venues. Documents clinically related activities in the EMR; performs required follow-up (e.g., preventive screenings and labs). Collects and processes specimens, completes requisitions and documents in logbooks or other applicable forms/records. Provides escort for patients and assists with discharge activities. Provides chaperoning for patients per policy. Fulfills infection prevention and environmental responsibilities as assigned, including light cleaning during clinic hours and cleaning of equipment; updates records of scheduled equipment maintenance; manages drug and medical supply inventories. Provides telephone screening services to gather information from patients, determine appropriate disposition, and document per established telephone screening protocols. Under onsite provider supervision may insert intravenous catheter for IV fluid therapy or administration of IV medications. Under direct onsite physician supervision may insert, remove, and monitor urinary catheter as needed; prepare and administer oral drugs and injections (intradermal, subcutaneous, intramuscular). May perform phlebotomy. Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for pre-authorizations for patient medications and specialty referrals, including insurance authorization. Floats to other sites/locations within the system as appropriate and performs duties at multiple sites. Attends scheduled meetings and training classes for safety, infection control, OSHA, CLIA, BLS, and others as required. Demonstrates behavior consistent with MedStar Health mission, vision, goals, SPIRIT values, and patient care philosophy. Minimal Qualifications
Education
High School Diploma or GED required. Completion of an accredited Medical Assistant program preferred. Experience
Less than 1 year (6 months) experience in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completion of an externship program at MedStar Health may be substituted for the 6 months experience in ambulatory care medical office. For Cardiology offices only: 6 months experience in ambulatory care medical office or equivalent required, or Bachelor's degree in exercise physiology/science or related major, or successful completion of a cardiac technician course (preferred). Prior experience as a medical assistant preferred. Licenses and Certifications
Certified Medical Assistant (CMA) - AAMA by the American Association of Medical Assistants within 1 year required, or Registered Medical Assistant (RMA) - American Medical Technologists within 1 year required, and CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from AHA or Red Cross within 90 days required, and Additional unit/specialty certifications may vary by department or business unit. Knowledge, Skills and Abilities
Clinical competency as verified within 90-day orientation period and annually thereafter. Excellent customer service/patient interaction skills. Basic computer skills preferred. This position has a hiring range of USD $19.17 - USD $33.08 /Hr. Note: This description reflects the general nature and level of work expected for the position. It is not intended to be an exhaustive list of all duties, responsibilities and qualifications required for the role.
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Medical Assistant - PRN Urgent Care at MedStar Health. The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture, medication and vaccine administration, measurement and documentation of vital signs, and assisting providers with patient exams and clerical support. Position may float to other sites/locations within the system. Primary Duties And Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality and safety standards. Complies with governmental regulations and accreditation standards. Assists providers with patient preparation for examination, minor office procedures, examination and education of patients. Supports other members of the clinical care team to assure optimal patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed. Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients for preventive care needs, ongoing support barriers to care, safety concerns, and potential fall risk. Conducts surveillance for transitions of care, urgent/emergent care, or follow-up tasks such as retrieval of documents associated with referrals/testing. Conducts motivational interviews that include patient screening and/or coaching on disease management, ability, motivation to change, learning care needs, and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings. As part of a High Reliability Organization, reports actual and potential problems concerning patients, families, and associates using established reporting protocols. Participates in performance improvement initiatives to improve care quality and safety. Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks. Participates in population management activities including awareness of populations served and engages the patient in self-management support, care/health goal setting, pre-visit planning, and capturing information that leads to health care improvement activities. Performs selected patient and laboratory testing within the scope of practice (e.g., Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, vision and hearing testing as required). Removes sutures/staples after provider examination and orders; documents activities in the EMR or other policy-based venues. Documents clinically related activities in the EMR; performs required follow-up (e.g., preventive screenings and labs). Collects and processes specimens, completes requisitions and documents in logbooks or other applicable forms/records. Provides escort for patients and assists with discharge activities. Provides chaperoning for patients per policy. Fulfills infection prevention and environmental responsibilities as assigned, including light cleaning during clinic hours and cleaning of equipment; updates records of scheduled equipment maintenance; manages drug and medical supply inventories. Provides telephone screening services to gather information from patients, determine appropriate disposition, and document per established telephone screening protocols. Under onsite provider supervision may insert intravenous catheter for IV fluid therapy or administration of IV medications. Under direct onsite physician supervision may insert, remove, and monitor urinary catheter as needed; prepare and administer oral drugs and injections (intradermal, subcutaneous, intramuscular). May perform phlebotomy. Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for pre-authorizations for patient medications and specialty referrals, including insurance authorization. Floats to other sites/locations within the system as appropriate and performs duties at multiple sites. Attends scheduled meetings and training classes for safety, infection control, OSHA, CLIA, BLS, and others as required. Demonstrates behavior consistent with MedStar Health mission, vision, goals, SPIRIT values, and patient care philosophy. Minimal Qualifications
Education
High School Diploma or GED required. Completion of an accredited Medical Assistant program preferred. Experience
Less than 1 year (6 months) experience in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completion of an externship program at MedStar Health may be substituted for the 6 months experience in ambulatory care medical office. For Cardiology offices only: 6 months experience in ambulatory care medical office or equivalent required, or Bachelor's degree in exercise physiology/science or related major, or successful completion of a cardiac technician course (preferred). Prior experience as a medical assistant preferred. Licenses and Certifications
Certified Medical Assistant (CMA) - AAMA by the American Association of Medical Assistants within 1 year required, or Registered Medical Assistant (RMA) - American Medical Technologists within 1 year required, and CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from AHA or Red Cross within 90 days required, and Additional unit/specialty certifications may vary by department or business unit. Knowledge, Skills and Abilities
Clinical competency as verified within 90-day orientation period and annually thereafter. Excellent customer service/patient interaction skills. Basic computer skills preferred. This position has a hiring range of USD $19.17 - USD $33.08 /Hr. Note: This description reflects the general nature and level of work expected for the position. It is not intended to be an exhaustive list of all duties, responsibilities and qualifications required for the role.
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