Capital Vacations
R.O. Hospitality Specialist- PBX Operator
Capital Vacations, Branson, Missouri, United States, 65616
Career Opportunities with Capital Vacations
A great place to work.
Careers At Capital Vacations
Current job opportunities are posted here as they become available.
To learn more about working for Capital Vacations, please view our video below:
R.O. Hospitality Specialist- PBX Operator Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just
some
of the benefits you'll receive!
Competitive Salary
Paid time off
Career growth
Medical / Dental / Vision insurance
401k
Enthusiastic team environment
Travel Perks to all our Resort locations
Purpose
The Hospitality Specialist–PBX operator will answer all incoming calls to Grand Crowne Resort and designate out to the appropriate department or trouble shoot via phone.
Principal Duties and Responsibilities
Is responsible for the efficient and courteous operation of the front desk PBX
Is responsible for assisting checking guests efficiently and courteously.
Collect balances and post appropriate room charges
Answers and transfers all calls from the switchboard using proper telephone etiquette
Answers guest questions about local restaurants and attractions
Makes courtesy calls and follow up calls to all guests’ issues
Sends confirmation letters to owners/guests
Coordinates with all other departments to ensure a smooth response to guest’s requests
Orders office supplies as needed
Enters maintenance and service requests in SPI promptly
Makes reservations most courteously and efficiently
Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
Runs reports and corrects errors before the guests check-in
Performs any other inventory management changes as directed by the supervisor or manager
Responds to online reviews
Reconciles rentals for the previous month
All other duties as assigned by management
Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Here’s what you can expect:
At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Job Requirements
Education, Essential Training / Certifications, and Experience:
High School Diploma/ GED
Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
Basic computer skills, and attention to detail. Excellent customer service skills with the ability to work under pressure. Active listener, excellent verbal and written communication skills.
#J-18808-Ljbffr
A great place to work.
Careers At Capital Vacations
Current job opportunities are posted here as they become available.
To learn more about working for Capital Vacations, please view our video below:
R.O. Hospitality Specialist- PBX Operator Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just
some
of the benefits you'll receive!
Competitive Salary
Paid time off
Career growth
Medical / Dental / Vision insurance
401k
Enthusiastic team environment
Travel Perks to all our Resort locations
Purpose
The Hospitality Specialist–PBX operator will answer all incoming calls to Grand Crowne Resort and designate out to the appropriate department or trouble shoot via phone.
Principal Duties and Responsibilities
Is responsible for the efficient and courteous operation of the front desk PBX
Is responsible for assisting checking guests efficiently and courteously.
Collect balances and post appropriate room charges
Answers and transfers all calls from the switchboard using proper telephone etiquette
Answers guest questions about local restaurants and attractions
Makes courtesy calls and follow up calls to all guests’ issues
Sends confirmation letters to owners/guests
Coordinates with all other departments to ensure a smooth response to guest’s requests
Orders office supplies as needed
Enters maintenance and service requests in SPI promptly
Makes reservations most courteously and efficiently
Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
Runs reports and corrects errors before the guests check-in
Performs any other inventory management changes as directed by the supervisor or manager
Responds to online reviews
Reconciles rentals for the previous month
All other duties as assigned by management
Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Here’s what you can expect:
At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Job Requirements
Education, Essential Training / Certifications, and Experience:
High School Diploma/ GED
Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
Basic computer skills, and attention to detail. Excellent customer service skills with the ability to work under pressure. Active listener, excellent verbal and written communication skills.
#J-18808-Ljbffr