Pieper Veterinary
Veterinary Client Service Representative - Primary Care
Pieper Veterinary, Lebanon, Connecticut, us, 06249
Veterinary Client Service Representative - Primary Care
We know that a positive client experience starts as soon as our clients enter the waiting room.
Pieper Veterinary
is looking for a dedicated
Veterinary Client Service Representative
to join our fantastic team of veterinary professionals at our
Lebanon Veterinary Hospital
location in
Lebanon, CT . As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families.
What To Expect
Environment of Collaboration: With the support of technicians, assistants, and liaisons, the hospital team works closely together to deliver the highest quality of care.
Career Advancement: We pride ourselves on recognizing top talent and strong work ethic. If you demonstrate these qualities, you can expect to be promoted from within.
Commitment to Continuing Education: We provide numerous in‑house CE opportunities and mentoring to support your career goals.
Environment of Belonging: We promote inclusivity so that everyone feels welcome.
About You We strongly believe that veterinary medicine is a team sport. Our ideal candidate is someone who feels the same, with excellent verbal and written communication skills, a warm and empathetic approach, and the ability to manage challenging client situations with tact and patience. Experience answering phones, making appointments, and navigating communication between our clients and medical team is required. Handling patients on a leash or in a carrier, and familiarity with EzyVet and Smartflow are pluses.
Anticipated Schedule This is a full‑time position (Monday–Friday, 9 am–6 pm; rotating Saturday shifts are required).
Pay $18.00 – $20.00 per hour, dependent on experience and education.
What's in it for you?
Supportive culture with social events and team building
Competitive paid time off and holidays
Career growth and training opportunities
Comprehensive medical, dental, and vision insurance
Mental health focused services
401(k) plan with strong employer match
Up to 75% employee pet care discount
Annual uniform allowance
Requirements
Previous experience in a customer service role, preferably in a veterinary setting.
Familiarity with veterinary terminology or willingness to learn.
Excellent verbal and written communication skills.
Exceptional interpersonal skills with a warm, friendly, and empathetic approach.
Ability to handle challenging client situations with tact, patience, and understanding.
Ability to manage multiple tasks simultaneously in a fast‑paced environment.
Ability to work collaboratively with veterinarians, technicians, and other staff.
Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
Reliable, punctual, and dependable with a strong work ethic.
Must be 18 years or older to apply.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Veterinary Services
#J-18808-Ljbffr
Pieper Veterinary
is looking for a dedicated
Veterinary Client Service Representative
to join our fantastic team of veterinary professionals at our
Lebanon Veterinary Hospital
location in
Lebanon, CT . As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families.
What To Expect
Environment of Collaboration: With the support of technicians, assistants, and liaisons, the hospital team works closely together to deliver the highest quality of care.
Career Advancement: We pride ourselves on recognizing top talent and strong work ethic. If you demonstrate these qualities, you can expect to be promoted from within.
Commitment to Continuing Education: We provide numerous in‑house CE opportunities and mentoring to support your career goals.
Environment of Belonging: We promote inclusivity so that everyone feels welcome.
About You We strongly believe that veterinary medicine is a team sport. Our ideal candidate is someone who feels the same, with excellent verbal and written communication skills, a warm and empathetic approach, and the ability to manage challenging client situations with tact and patience. Experience answering phones, making appointments, and navigating communication between our clients and medical team is required. Handling patients on a leash or in a carrier, and familiarity with EzyVet and Smartflow are pluses.
Anticipated Schedule This is a full‑time position (Monday–Friday, 9 am–6 pm; rotating Saturday shifts are required).
Pay $18.00 – $20.00 per hour, dependent on experience and education.
What's in it for you?
Supportive culture with social events and team building
Competitive paid time off and holidays
Career growth and training opportunities
Comprehensive medical, dental, and vision insurance
Mental health focused services
401(k) plan with strong employer match
Up to 75% employee pet care discount
Annual uniform allowance
Requirements
Previous experience in a customer service role, preferably in a veterinary setting.
Familiarity with veterinary terminology or willingness to learn.
Excellent verbal and written communication skills.
Exceptional interpersonal skills with a warm, friendly, and empathetic approach.
Ability to handle challenging client situations with tact, patience, and understanding.
Ability to manage multiple tasks simultaneously in a fast‑paced environment.
Ability to work collaboratively with veterinarians, technicians, and other staff.
Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
Reliable, punctual, and dependable with a strong work ethic.
Must be 18 years or older to apply.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Veterinary Services
#J-18808-Ljbffr