Cove Behavioral Health
Join to apply for the Clinical Support Specialist role at Cove Behavioral Health.
Description
Maintain presence at front desk: greet patients and visitors, answer phones, provide program information, and direct to appropriate resources.
Process incoming and outgoing mail, notifying staff about mail arrival as appropriate.
Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary.
Prepare and maintain various tracking logs to include pre‑ and post‑orientation, visitor sign‑in, transportation, no‑show discharges, Children’s Board, EHR appointment groups, and weekly census updates.
Prepare, maintain, and break down patient and/or administrative files and scan as needed.
Prepare and submit various reports as required.
Coordinate patient scheduling for COVE providers.
Process intake and orientation for new patients: enter demographic information into EHR, obtain medical records, sign consents, collect and verify income, subsidy, and insurance eligibility, and direct to additional resources as necessary.
Complete patient enrollment in various supportive services: insurance‑based transportation benefits, insurance and healthcare enrollment, voter registration, etc.
Facilitate and maintain Medicaid and insurance eligibility, verifications, pre‑certifications, and authorizations.
Collect, track, and process co‑pays and money transactions for patient payments, complete fee agreements, reconcile patient accounts and fees, and facilitate financial drops.
Maintain general correspondence to include creation of admission, screening, and discharge notes in the EHR.
Sustain a positive, caring, supportive, and recovery‑oriented environment.
Education and Experience
High School completed (required).
A minimum of one year of experience in a similar role.
Must be able to pass background and drug screen prior to start date.
Job Type Non‑Exempt.
Benefits
403(b) with company match
Medical, Dental, and Vision (eligible 1st of month after 60 days)
Employer‑Paid Short Term Disability
Paid time off
Life insurance
Up to 10 paid holidays
Assistance with certification and licensure
About Cove Behavioral Health Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE is an HRSA approved site and may qualify for Public Service Loan Forgiveness. We offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many ways to show appreciation to our teammates. Cove is a full‑service provider of SA services, nationally accredited, and has won numerous national and state awards. We serve all ages and accept all insurances, with board‑certified MDs providing consultations. We have a private adult detox and specialize in pregnant women and women's services, opioid addiction treatment, residential treatment, and community prevention as Centers of Excellence.
EEO Statement Cove Behavioral Health values diversity and inclusion. We provide equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions are based on merit, qualifications, and abilities. Discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any protected characteristic is prohibited. Reasonable accommodations are made for qualified individuals with disabilities unless undue hardship results. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.
Referrals increase your chances of interviewing at Cove Behavioral Health by 2×.
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Description
Maintain presence at front desk: greet patients and visitors, answer phones, provide program information, and direct to appropriate resources.
Process incoming and outgoing mail, notifying staff about mail arrival as appropriate.
Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary.
Prepare and maintain various tracking logs to include pre‑ and post‑orientation, visitor sign‑in, transportation, no‑show discharges, Children’s Board, EHR appointment groups, and weekly census updates.
Prepare, maintain, and break down patient and/or administrative files and scan as needed.
Prepare and submit various reports as required.
Coordinate patient scheduling for COVE providers.
Process intake and orientation for new patients: enter demographic information into EHR, obtain medical records, sign consents, collect and verify income, subsidy, and insurance eligibility, and direct to additional resources as necessary.
Complete patient enrollment in various supportive services: insurance‑based transportation benefits, insurance and healthcare enrollment, voter registration, etc.
Facilitate and maintain Medicaid and insurance eligibility, verifications, pre‑certifications, and authorizations.
Collect, track, and process co‑pays and money transactions for patient payments, complete fee agreements, reconcile patient accounts and fees, and facilitate financial drops.
Maintain general correspondence to include creation of admission, screening, and discharge notes in the EHR.
Sustain a positive, caring, supportive, and recovery‑oriented environment.
Education and Experience
High School completed (required).
A minimum of one year of experience in a similar role.
Must be able to pass background and drug screen prior to start date.
Job Type Non‑Exempt.
Benefits
403(b) with company match
Medical, Dental, and Vision (eligible 1st of month after 60 days)
Employer‑Paid Short Term Disability
Paid time off
Life insurance
Up to 10 paid holidays
Assistance with certification and licensure
About Cove Behavioral Health Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE is an HRSA approved site and may qualify for Public Service Loan Forgiveness. We offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many ways to show appreciation to our teammates. Cove is a full‑service provider of SA services, nationally accredited, and has won numerous national and state awards. We serve all ages and accept all insurances, with board‑certified MDs providing consultations. We have a private adult detox and specialize in pregnant women and women's services, opioid addiction treatment, residential treatment, and community prevention as Centers of Excellence.
EEO Statement Cove Behavioral Health values diversity and inclusion. We provide equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions are based on merit, qualifications, and abilities. Discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any protected characteristic is prohibited. Reasonable accommodations are made for qualified individuals with disabilities unless undue hardship results. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.
Referrals increase your chances of interviewing at Cove Behavioral Health by 2×.
#J-18808-Ljbffr