Brightstar Lottery
Field Service Technician II
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Brightstar Lottery
Location: Indianapolis, IN, US, 46241
Requisition ID: 18439
Brightstar is an innovative, forward‑thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best‑in‑class lottery operations, retail and digital solutions, and award‑winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well‑established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, visit www.brightstarlottery.com.
Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications
High school degree or GED equivalent required.
1 - 2 years of experience in a customer service related position.
1 - 2 years of experience in technical repairs.
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
An offer of employment is subject to Brightstar's obtainment of security clearance and meeting pre‑employment reference, background check requirements and pre‑placement physical and drug testing requirements as applicable.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self‑leadership
Estimated starting compensation range: $20.30/hr – $27.07/hr. The actual pay offered may be higher or lower. Company complies with all local pay requirements and collective bargaining agreements where applicable.
Benefits include a 401(k) Savings Plan with company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market: Indianapolis
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at
Brightstar Lottery
Location: Indianapolis, IN, US, 46241
Requisition ID: 18439
Brightstar is an innovative, forward‑thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best‑in‑class lottery operations, retail and digital solutions, and award‑winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well‑established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, visit www.brightstarlottery.com.
Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications
High school degree or GED equivalent required.
1 - 2 years of experience in a customer service related position.
1 - 2 years of experience in technical repairs.
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
An offer of employment is subject to Brightstar's obtainment of security clearance and meeting pre‑employment reference, background check requirements and pre‑placement physical and drug testing requirements as applicable.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self‑leadership
Estimated starting compensation range: $20.30/hr – $27.07/hr. The actual pay offered may be higher or lower. Company complies with all local pay requirements and collective bargaining agreements where applicable.
Benefits include a 401(k) Savings Plan with company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market: Indianapolis
#J-18808-Ljbffr