Trinity University
Case Manager, Equal Opportunity Services (EOS)
Trinity University, San Antonio, Texas, United States, 78208
Case Manager, Equal Opportunity Services (EOS)
As the first point of contact for concerns under Equal Employment Opportunity (EEO), Title VI, Title IX, ADA/Section 504, the Case Manager supports the Office of Equal Opportunity Services by managing intake, case lifecycle, records, communications, and compliance reporting.
Salary: $59,370.27 - $74,212.84 per year.
Key Responsibilities
Intake & Case Management
Serve as the first point of contact for reports of discrimination, harassment, sexual misconduct, retaliation, or bias.
Conduct initial intake meetings to gather information, explain rights and resources, and outline EOS processes and procedures.
Manage the full case lifecycle, ensuring accurate documentation in Maxient and related systems.
Track and monitor active investigations, informal resolutions, educational conversations, supportive measures, and sanctions.
Monitor timelines to ensure compliance with Title IX, Clery, SB212, and other federal or state regulations.
Communication & Support
Provide timely updates to reporting and responding parties regarding case status, resources, and next steps.
Collaborate with campus partners (Human Resources, Student Affairs, Academic Affairs, Athletics, etc.) to coordinate referrals and supportive measures.
Maintain confidentiality and exercise discretion in handling sensitive information.
Administrative & Operational Support
Generate compliance reports, data summaries, and dashboards to support compliance reporting and trend analysis.
Maintain case logs, records, and databases, ensuring files are completed and accurate before closure.
Upload hearing recordings, documents, and communications; ensure protocols for hearing, investigations, and mediations are followed.
Develop and update templates, forms, checklists, and training compliance records.
Support EOS prevention initiatives, training programs, and outreach events for students, faculty, and staff.
Coordinate scheduling, correspondence, and logistics for hearings, interviews, and meetings.
Support the Director in preparing federal/state reports and campus updates.
Qualifications
Required:
Bachelor’s degree.
Minimum of 3 years of experience in case management, compliance, or related area.
Familiarity with Title VI, Title VII, Title IX, ADA/Section 504, and other civil rights regulations.
Experience with case management systems such as Maxient or similar platforms.
Strong organizational, written, and verbal communication skills.
Ability to handle confidential and sensitive information with discretion.
Preferred:
Master’s degree in social work, human resources, psychology, higher education, public administration, or a related discipline.
Previous experience in higher education, compliance, or civil rights administration.
Experience supporting investigations and preparing compliance reports.
Key Competencies
Detail-oriented with strong administrative and record‑keeping skills.
Empathetic and professional in handling sensitive matters.
Ability to manage multiple priorities and meet deadlines.
Strong interpersonal skills and ability to collaborate across departments.
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Salary: $59,370.27 - $74,212.84 per year.
Key Responsibilities
Intake & Case Management
Serve as the first point of contact for reports of discrimination, harassment, sexual misconduct, retaliation, or bias.
Conduct initial intake meetings to gather information, explain rights and resources, and outline EOS processes and procedures.
Manage the full case lifecycle, ensuring accurate documentation in Maxient and related systems.
Track and monitor active investigations, informal resolutions, educational conversations, supportive measures, and sanctions.
Monitor timelines to ensure compliance with Title IX, Clery, SB212, and other federal or state regulations.
Communication & Support
Provide timely updates to reporting and responding parties regarding case status, resources, and next steps.
Collaborate with campus partners (Human Resources, Student Affairs, Academic Affairs, Athletics, etc.) to coordinate referrals and supportive measures.
Maintain confidentiality and exercise discretion in handling sensitive information.
Administrative & Operational Support
Generate compliance reports, data summaries, and dashboards to support compliance reporting and trend analysis.
Maintain case logs, records, and databases, ensuring files are completed and accurate before closure.
Upload hearing recordings, documents, and communications; ensure protocols for hearing, investigations, and mediations are followed.
Develop and update templates, forms, checklists, and training compliance records.
Support EOS prevention initiatives, training programs, and outreach events for students, faculty, and staff.
Coordinate scheduling, correspondence, and logistics for hearings, interviews, and meetings.
Support the Director in preparing federal/state reports and campus updates.
Qualifications
Required:
Bachelor’s degree.
Minimum of 3 years of experience in case management, compliance, or related area.
Familiarity with Title VI, Title VII, Title IX, ADA/Section 504, and other civil rights regulations.
Experience with case management systems such as Maxient or similar platforms.
Strong organizational, written, and verbal communication skills.
Ability to handle confidential and sensitive information with discretion.
Preferred:
Master’s degree in social work, human resources, psychology, higher education, public administration, or a related discipline.
Previous experience in higher education, compliance, or civil rights administration.
Experience supporting investigations and preparing compliance reports.
Key Competencies
Detail-oriented with strong administrative and record‑keeping skills.
Empathetic and professional in handling sensitive matters.
Ability to manage multiple priorities and meet deadlines.
Strong interpersonal skills and ability to collaborate across departments.
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