Colorado State University
Client Care Coordinator - Open Pool
Colorado State University, Fort Collins, Colorado, us, 80523
Client Care Coordinator - Open Pool
Colorado State University Veterinary Teaching Hospital, Fort Collins, CO
Position Summary Join our Emergency and Critical Care Services team at the CSU Veterinary Teaching Hospital as a Client Care Coordinator! You will be the first reassuring face clients see when their pets need urgent care—guiding them through the process with compassion, clarity, and confidence. This fast‑paced role is ideal for someone who loves animals and people, thrives under pressure, and wants to make a real impact every day.
Essential Duties • Manage all incoming calls to the hospital between 6:00 PM and 6:30 AM for both small and large animal emergencies.
• Schedule emergency appointments in the electronic medical record (EMR) system, page or connect clinicians as needed, and appropriately route calls to ensure timely and accurate communication.
• Serve as the primary administrative and client support contact for the service, facilitating communication and coordination among clients, referring veterinarians (rDVMs), and hospital staff.
• Triage emergencies, coordinate records and referrals, and support financial and consent processes.
• Oversee veterinary student onboarding and orientation, maintain accurate medical records and standard operating procedures (SOPs), and collaborate across departments to ensure seamless service operations and positive client experiences.
Required Job Qualifications
High school diploma or GED.
Two (2) years of customer service in a fast‑paced, client‑facing role.
Ability to work a full‑time schedule onsite, including potential evenings, weekends, and holidays as needed.
Successful candidate must be legally authorized to work in the United States; the department will not provide visa sponsorship.
Preferred Job Qualifications
Bachelor’s degree in a related field (e.g., human development and family studies, business, communications, psychology, animal science, or a healthcare‑related discipline).
Experience in a veterinary, medical, emergency, or specialty client service environment.
Experience with veterinary or medical scheduling systems (e.g., Cornerstone, Instinct, UVIS, Avimark).
Demonstrated ability to work effectively and professionally in fast‑paced, emotionally charged environments, including handling sensitive or high‑emotion situations with empathy and composure.
Familiarity with medical record systems and terminology.
Strong written and verbal communication skills.
Experience facilitating financial transactions, estimates, or third‑party payment plans (e.g., CareCredit, ScratchPay).
Demonstrated commitment to inclusive excellence and customer care.
Flexibility and adaptability.
Application Details Special Instructions to Applicants: To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates. Applicants may redact information that identifies age, date of birth, or dates of attendance at a school. This pool is active until December 31, 2025. Applicants wishing to be considered after this date must reapply.
Background Check Pre‑employment criminal background check is required for new hires. The type of background check conducted varies by position and may include criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification.
EEO Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full‑time status of 40 hours per week (some benefits are prorated for part‑time). Paid time off at 192 hours/year (accrued monthly), 120 hours sick leave/year, 11 paid holidays annually, comprehensive medical, dental, vision, life, disability, parental leave, work‑life resources, 20% employee pet VTH discount, Employee Assistance Program, free college credit courses, tuition scholarships up to 50% for eligible family members, and free employee growth opportunities. Retirement plans include the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) with generous employer match.
Campus Culture and Principles of Community Colorado State University’s campus culture is driven by a desire to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community—Inclusion, Integrity, Respect, Service, and Social Justice—reflect core values and support CSU’s mission and vision. Each member of our community has a responsibility to uphold these principles when engaging with one another.
Tobacco and Smoke‑Free Colorado State University is a tobacco and smoke‑free campus. Use of smoking, vaping, or tobacco products is prohibited on CSU grounds or in buildings.
Referrals Referrals increase your chances of interviewing at Colorado State University by 2x.
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Colorado State University Veterinary Teaching Hospital, Fort Collins, CO
Position Summary Join our Emergency and Critical Care Services team at the CSU Veterinary Teaching Hospital as a Client Care Coordinator! You will be the first reassuring face clients see when their pets need urgent care—guiding them through the process with compassion, clarity, and confidence. This fast‑paced role is ideal for someone who loves animals and people, thrives under pressure, and wants to make a real impact every day.
Essential Duties • Manage all incoming calls to the hospital between 6:00 PM and 6:30 AM for both small and large animal emergencies.
• Schedule emergency appointments in the electronic medical record (EMR) system, page or connect clinicians as needed, and appropriately route calls to ensure timely and accurate communication.
• Serve as the primary administrative and client support contact for the service, facilitating communication and coordination among clients, referring veterinarians (rDVMs), and hospital staff.
• Triage emergencies, coordinate records and referrals, and support financial and consent processes.
• Oversee veterinary student onboarding and orientation, maintain accurate medical records and standard operating procedures (SOPs), and collaborate across departments to ensure seamless service operations and positive client experiences.
Required Job Qualifications
High school diploma or GED.
Two (2) years of customer service in a fast‑paced, client‑facing role.
Ability to work a full‑time schedule onsite, including potential evenings, weekends, and holidays as needed.
Successful candidate must be legally authorized to work in the United States; the department will not provide visa sponsorship.
Preferred Job Qualifications
Bachelor’s degree in a related field (e.g., human development and family studies, business, communications, psychology, animal science, or a healthcare‑related discipline).
Experience in a veterinary, medical, emergency, or specialty client service environment.
Experience with veterinary or medical scheduling systems (e.g., Cornerstone, Instinct, UVIS, Avimark).
Demonstrated ability to work effectively and professionally in fast‑paced, emotionally charged environments, including handling sensitive or high‑emotion situations with empathy and composure.
Familiarity with medical record systems and terminology.
Strong written and verbal communication skills.
Experience facilitating financial transactions, estimates, or third‑party payment plans (e.g., CareCredit, ScratchPay).
Demonstrated commitment to inclusive excellence and customer care.
Flexibility and adaptability.
Application Details Special Instructions to Applicants: To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates. Applicants may redact information that identifies age, date of birth, or dates of attendance at a school. This pool is active until December 31, 2025. Applicants wishing to be considered after this date must reapply.
Background Check Pre‑employment criminal background check is required for new hires. The type of background check conducted varies by position and may include criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification.
EEO Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full‑time status of 40 hours per week (some benefits are prorated for part‑time). Paid time off at 192 hours/year (accrued monthly), 120 hours sick leave/year, 11 paid holidays annually, comprehensive medical, dental, vision, life, disability, parental leave, work‑life resources, 20% employee pet VTH discount, Employee Assistance Program, free college credit courses, tuition scholarships up to 50% for eligible family members, and free employee growth opportunities. Retirement plans include the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) with generous employer match.
Campus Culture and Principles of Community Colorado State University’s campus culture is driven by a desire to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community—Inclusion, Integrity, Respect, Service, and Social Justice—reflect core values and support CSU’s mission and vision. Each member of our community has a responsibility to uphold these principles when engaging with one another.
Tobacco and Smoke‑Free Colorado State University is a tobacco and smoke‑free campus. Use of smoking, vaping, or tobacco products is prohibited on CSU grounds or in buildings.
Referrals Referrals increase your chances of interviewing at Colorado State University by 2x.
#J-18808-Ljbffr