TDS Telecommunications LLC
Field Service Technician - Network Specialist
TDS Telecommunications LLC, Fitchburg, Wisconsin, United States
Field Service Technician - Network Specialist
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. As a Field Service Technician - Network Specialist, you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects. This position participates on project teams and may lead projects. The Field Service Technician-Network Specialist has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Responsibilities
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers. Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Provides advanced troubleshooting support techniques and corrections. Provides high level support for enhancing and maintaining record systems. Provides excellent customer service and proactively educates and sells TDS products and services to customers. Performs project management for the installation of systems and performs related functions as requested by the supervisor. Qualifications
Required Qualifications
2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge. 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training. Must have and maintain a valid driver's license. Must follow the TDS attendance guidelines in order to meet TDS's business needs. Other Qualifications
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Requires being available for on-call/standby responsibilities and may require occasional travel. Upon hire, must successfully pass all components of the Safety Course curriculum. Ability to maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs. Understanding of telecommunication products and services. Practical knowledge/experience with computer applications. Ability to work and make decisions independently with little or no supervision. Demonstrated customer service and sales skills, as well as effective communications skills. Proven organizational skills and ability to multi-task. Physical requirements may vary based on company needs. Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Equal Employment Opportunity
TDS is committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. Pay Transparency
The listed pay range reflects the minimum and maximum base salary. $27.62/Hr. - $41.42/Hr.
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At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. As a Field Service Technician - Network Specialist, you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects. This position participates on project teams and may lead projects. The Field Service Technician-Network Specialist has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Responsibilities
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers. Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Provides advanced troubleshooting support techniques and corrections. Provides high level support for enhancing and maintaining record systems. Provides excellent customer service and proactively educates and sells TDS products and services to customers. Performs project management for the installation of systems and performs related functions as requested by the supervisor. Qualifications
Required Qualifications
2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge. 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training. Must have and maintain a valid driver's license. Must follow the TDS attendance guidelines in order to meet TDS's business needs. Other Qualifications
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Requires being available for on-call/standby responsibilities and may require occasional travel. Upon hire, must successfully pass all components of the Safety Course curriculum. Ability to maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs. Understanding of telecommunication products and services. Practical knowledge/experience with computer applications. Ability to work and make decisions independently with little or no supervision. Demonstrated customer service and sales skills, as well as effective communications skills. Proven organizational skills and ability to multi-task. Physical requirements may vary based on company needs. Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Equal Employment Opportunity
TDS is committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. Pay Transparency
The listed pay range reflects the minimum and maximum base salary. $27.62/Hr. - $41.42/Hr.
#J-18808-Ljbffr