Assurant
Overview
The Process Engineer is responsible to develop, implement, and improve processes using Lean Manufacturing and Six Sigma techniques, as well as create process control documents to support all production functions. You must also deploy established documents to ensure consistent, reliable and high-quality level product within economic constraints. Must apply direct floor experience to deploy efficient and capable processes to various processes such as high model mix electronic repair and assembly, forward/reverse logistic and liquidation processes in response to business requirements. The role will setup a repair process and equipment for cell phone devices. The repair process will involve inspection, part replacement, refurbishment, software upgrades and final testing. This is an onsite role within our Mt. Juliet TN facility.
What will be my duties and responsibilities in this job?
Process Development for Repair of Cell phone devices
Implement and maintain repair process for cell phone devices
The processes are inspection, testing, replacement of major components, correct tools to perform repairs and a process setup for the store room with the spare parts
Work with the operations team and quality group to make sure the repair process supports customer requirements
Develop work instructions for the process and process flow charts
Develop layouts in AutoCad for the area
Implement and support cell phone repair certification for Apple, Samsung, and Motorola
Process Improvement/Review
Implement improvements for the process that will reduce costs and improve customer satisfaction
Lead/participate in lean/six sigma process improvement initiatives, Kaizen events, and Value Stream Mapping
Support manufacturing operations with regards to device failure validation, root cause analysis, corrective action implementation
Improve the yield on repaired phones quarterly
Strong Lean manufacturing experience with the proven ability to implement and teach Lean concepts such as single piece flow manufacturing, Kanban material replenishment, Heijunka schedule planning, Takt time/cycle time work element analysis and line balancing, etc.
Design and develop fixturing/tooling to drive process efficiencies
Process/manufacturing facility layout designs to maximize throughput, yields, and quality
Collaborate with plant and leadership team, customers, suppliers, and production floor personnel to identify and facilitate projects to improve key performance indicators (KPIs)
Perform time studies and work on reducing time for repairs
Lead improvement teams for the area
The role will lead the meetings, update a weekly punch list and track overall improvements to the operations metrics
Train operators on repair process
Support any process issues that are escalated or identified on the floor so the repair area can continue to repair phones
Utilize Microsoft Office (Word, PowerPoint, & Excel) for purpose of editing, revising, and creating production documentation and process analysis
Coordinate with Assurant QA and Materials associates to address line impacting component escalations and determine alternate source components
Perform root cause failure analysis on repair process failures
Actively identify & pursue Lean process improvement initiatives
What are the requirements needed for this position?
Associates/Technical Degree Industrial/Manufacturing/Mechanical/Mechatronics Engineering
5+ years' experience in Lean Process Engineering environments
5+ years' experience with line balancing, cycle times, MOST, and takt times
Experience with Minitab, Visio, Adobe Pro, and AutoCAD
What other skills/experience would be helpful to have?
Bachelor’s degree in Industrial/Manufacturing/Mechanical/Mechatronics Engineering or equivalent or 7+ years of active experience in Process Engineering activities described in job responsibilities section
Lean Six Sigma Certifications
Automation and equipment line balancing & sustainment experience
Simulation experience with a simulation program
Work from complex Schematic, layouts, and diagrams
Work with Customers and other Organization Groups to document / develop process requirements
Actively identify & pursue process improvement initiatives resulting in decreased CPU
Strong focus with continuous process improvement (CPI)
Experience in a reverse logistics environment
Ability to multitask in a fast paced, dynamic assembly and logistics environment
Strong interpersonal skills and ability to exercise influence without authority
Prior Innovation and Automation Experience
FMEA creation and experience
Pay Range
$63,400.00 - $105,800.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is 09/29/2025
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Company Culture and Benefits Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Equal Opportunity Statement Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
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The Process Engineer is responsible to develop, implement, and improve processes using Lean Manufacturing and Six Sigma techniques, as well as create process control documents to support all production functions. You must also deploy established documents to ensure consistent, reliable and high-quality level product within economic constraints. Must apply direct floor experience to deploy efficient and capable processes to various processes such as high model mix electronic repair and assembly, forward/reverse logistic and liquidation processes in response to business requirements. The role will setup a repair process and equipment for cell phone devices. The repair process will involve inspection, part replacement, refurbishment, software upgrades and final testing. This is an onsite role within our Mt. Juliet TN facility.
What will be my duties and responsibilities in this job?
Process Development for Repair of Cell phone devices
Implement and maintain repair process for cell phone devices
The processes are inspection, testing, replacement of major components, correct tools to perform repairs and a process setup for the store room with the spare parts
Work with the operations team and quality group to make sure the repair process supports customer requirements
Develop work instructions for the process and process flow charts
Develop layouts in AutoCad for the area
Implement and support cell phone repair certification for Apple, Samsung, and Motorola
Process Improvement/Review
Implement improvements for the process that will reduce costs and improve customer satisfaction
Lead/participate in lean/six sigma process improvement initiatives, Kaizen events, and Value Stream Mapping
Support manufacturing operations with regards to device failure validation, root cause analysis, corrective action implementation
Improve the yield on repaired phones quarterly
Strong Lean manufacturing experience with the proven ability to implement and teach Lean concepts such as single piece flow manufacturing, Kanban material replenishment, Heijunka schedule planning, Takt time/cycle time work element analysis and line balancing, etc.
Design and develop fixturing/tooling to drive process efficiencies
Process/manufacturing facility layout designs to maximize throughput, yields, and quality
Collaborate with plant and leadership team, customers, suppliers, and production floor personnel to identify and facilitate projects to improve key performance indicators (KPIs)
Perform time studies and work on reducing time for repairs
Lead improvement teams for the area
The role will lead the meetings, update a weekly punch list and track overall improvements to the operations metrics
Train operators on repair process
Support any process issues that are escalated or identified on the floor so the repair area can continue to repair phones
Utilize Microsoft Office (Word, PowerPoint, & Excel) for purpose of editing, revising, and creating production documentation and process analysis
Coordinate with Assurant QA and Materials associates to address line impacting component escalations and determine alternate source components
Perform root cause failure analysis on repair process failures
Actively identify & pursue Lean process improvement initiatives
What are the requirements needed for this position?
Associates/Technical Degree Industrial/Manufacturing/Mechanical/Mechatronics Engineering
5+ years' experience in Lean Process Engineering environments
5+ years' experience with line balancing, cycle times, MOST, and takt times
Experience with Minitab, Visio, Adobe Pro, and AutoCAD
What other skills/experience would be helpful to have?
Bachelor’s degree in Industrial/Manufacturing/Mechanical/Mechatronics Engineering or equivalent or 7+ years of active experience in Process Engineering activities described in job responsibilities section
Lean Six Sigma Certifications
Automation and equipment line balancing & sustainment experience
Simulation experience with a simulation program
Work from complex Schematic, layouts, and diagrams
Work with Customers and other Organization Groups to document / develop process requirements
Actively identify & pursue process improvement initiatives resulting in decreased CPU
Strong focus with continuous process improvement (CPI)
Experience in a reverse logistics environment
Ability to multitask in a fast paced, dynamic assembly and logistics environment
Strong interpersonal skills and ability to exercise influence without authority
Prior Innovation and Automation Experience
FMEA creation and experience
Pay Range
$63,400.00 - $105,800.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is 09/29/2025
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Company Culture and Benefits Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Equal Opportunity Statement Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
#J-18808-Ljbffr