Monro Muffler/Brake
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states with stock traded on the Nasdaq (MNRO). Our brands include Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, among others. We aim to deliver a five-star guest experience through a five-star teammate experience and invest in store improvements, technology, and career development through Monro University.
Overview Destination Monro – Your Career is Here! We are looking for motivated individuals at every stage in their career across our retail locations, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, enjoy working on cars, being part of a team, solving problems, and building guest relationships with honesty and integrity, Monro has a destination for you.
About the Role The Store Manager is a salaried role providing daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day operations, selects, coaches, and develops store teammates, and promotes Monro’s vision of being America’s leading auto and tire service centers by selling products and services to guests.
Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
Achieve sales goals by developing and implementing sales plans, possessing thorough knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates by training and developing on all shop operations and guest services.
Provide direction and oversight to technicians and assist with services/repairs as needed.
Ensure effective staffing by managing recruiting, hiring, training, scheduling, evaluating, and performance development.
Control expenses through payroll, communications, store maintenance and repairs, supplies, utilities, and other controllables.
Manage inventory, including pulling tires and parts, unloading and stocking.
Audit courtesy inspections and ensure the store is maintained to Monro standards and guest-ready at all times.
Schedule guest appointments and assign teammates by skill for efficient completion of services/repairs.
Meet Monro’s sales goals by informing and recommending tire and service products and promotions.
Address guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction and retention.
Convey repair and service needs to guests and ensure adherence to policies, procedures, governmental standards including environmental codes, and ANSI/OSHA standards.
Maintain technical knowledge and complete Monro University training modules in a timely manner.
Operate and maintain equipment safely per Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.).
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals; strong problem-solving, inventory management, merchandising, and customer service skills.
Effective communication with teammates and guests.
Completion of all Monro required training with the guidelines and timing provided.
Valid driver’s license with satisfactory MVR; ability to operate customers’ vehicles for test drives.
Profile highlights: guest and team focus, strong communication, business mindset, numerical skills, multi-tasking, initiative, mentoring ability, and problem-solving in customer service.
Work Environment & Physical Requirements This job operates in an automotive shop environment with moderate noise, exposure to weather, chemicals, odors, dirt, and dust. The role requires flexible hours including evenings, weekends, and holidays. Physical requirements include lifting up to 50 lbs, frequent standing, walking, and repetitive reaching, bending, and kneeling.
Benefits
Health Insurance
Dental Insurance
401K Retirement Plan with Company Match
Paid vacation
Paid Holidays
Employee Discounts
Career Development
Performance-based incentives
Reimbursement for ASE Certifications and State Inspection Licenses where applicable
401k eligibility immediately upon hire
Direct Deposit; Healthcare, Vision, and Dental
This summary is not an all-inclusive description of job duties. Monro conducts criminal background checks for positions with security or financial responsibilities, in accordance with applicable laws. Monro is an Equal Employment Opportunity / Affirmative Action employer and does not discriminate on any protected status.
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Overview Destination Monro – Your Career is Here! We are looking for motivated individuals at every stage in their career across our retail locations, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, enjoy working on cars, being part of a team, solving problems, and building guest relationships with honesty and integrity, Monro has a destination for you.
About the Role The Store Manager is a salaried role providing daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day operations, selects, coaches, and develops store teammates, and promotes Monro’s vision of being America’s leading auto and tire service centers by selling products and services to guests.
Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
Achieve sales goals by developing and implementing sales plans, possessing thorough knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates by training and developing on all shop operations and guest services.
Provide direction and oversight to technicians and assist with services/repairs as needed.
Ensure effective staffing by managing recruiting, hiring, training, scheduling, evaluating, and performance development.
Control expenses through payroll, communications, store maintenance and repairs, supplies, utilities, and other controllables.
Manage inventory, including pulling tires and parts, unloading and stocking.
Audit courtesy inspections and ensure the store is maintained to Monro standards and guest-ready at all times.
Schedule guest appointments and assign teammates by skill for efficient completion of services/repairs.
Meet Monro’s sales goals by informing and recommending tire and service products and promotions.
Address guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction and retention.
Convey repair and service needs to guests and ensure adherence to policies, procedures, governmental standards including environmental codes, and ANSI/OSHA standards.
Maintain technical knowledge and complete Monro University training modules in a timely manner.
Operate and maintain equipment safely per Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.).
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals; strong problem-solving, inventory management, merchandising, and customer service skills.
Effective communication with teammates and guests.
Completion of all Monro required training with the guidelines and timing provided.
Valid driver’s license with satisfactory MVR; ability to operate customers’ vehicles for test drives.
Profile highlights: guest and team focus, strong communication, business mindset, numerical skills, multi-tasking, initiative, mentoring ability, and problem-solving in customer service.
Work Environment & Physical Requirements This job operates in an automotive shop environment with moderate noise, exposure to weather, chemicals, odors, dirt, and dust. The role requires flexible hours including evenings, weekends, and holidays. Physical requirements include lifting up to 50 lbs, frequent standing, walking, and repetitive reaching, bending, and kneeling.
Benefits
Health Insurance
Dental Insurance
401K Retirement Plan with Company Match
Paid vacation
Paid Holidays
Employee Discounts
Career Development
Performance-based incentives
Reimbursement for ASE Certifications and State Inspection Licenses where applicable
401k eligibility immediately upon hire
Direct Deposit; Healthcare, Vision, and Dental
This summary is not an all-inclusive description of job duties. Monro conducts criminal background checks for positions with security or financial responsibilities, in accordance with applicable laws. Monro is an Equal Employment Opportunity / Affirmative Action employer and does not discriminate on any protected status.
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