Production Coordinator

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home, and our 350,000+ customers give us an average of 4.7-star ratings. This growth rate is six times faster than our competitors, which is why we are hiring Production Coordinators nationwide. We seek hardworking, service-minded individuals. The Floor Coverings International Production Coordinator is responsible for ensuring the installation meets the expectations set during the sale. This role is crucial for providing a positive customer experience and ensuring jobs are completed efficiently and profitably. Key Responsibilities: Meet weekly with sales staff to review customer expectations and product orders. Order all necessary products accurately and follow up on deliveries. Schedule jobs to align with customer and installer availability. Keep customers informed about installation start dates, times, and work details. Provide daily updates on job progress. Obtain written approval for any scope changes. Confirm scope and payment terms with installers before starting. Deliver on sales commitments. Walk customers through completed jobs and collect final payments. Manage jobs to meet profit objectives. Complete job costing reports within 24 hours of installation. Continuously seek installers offering better customer experiences and rates. Resolve conflicts and complaints promptly. Maintain an organized and presentable showroom and office. Participate in home shows and training seminars as scheduled. Attend at least one training session annually and stay updated on flooring products. Attend weekly meetings with the franchise owner. Log daily job statuses and upcoming schedules. Work towards weekly and monthly sales and installation goals. Make decisions aligned with Floor Coverings International’s core values and mission. Qualifications: Leadership skills to manage installers and handle conflicts appropriately. Ability to work independently without supervision. Strong organizational skills to manage multiple sites. Effective problem-solving abilities. Reasonable decision-making skills. Professional appearance and demeanor.

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