Arizona Center for Cancer Care
PATIENT SERVICE REPRESENTATIVE
Arizona Center for Cancer Care, Scottsdale, Arizona, us, 85261
Overview
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PATIENT SERVICE REPRESENTATIVE
role at
Arizona Center for Cancer Care Job posting activity: 2 days ago. Be among the first 25 applicants. Job Purpose
Under the direction of the practice manager or lead patient service representative, the patient service representative is responsible for daily maintenance of the front office functions. This includes being the face of the practice and ensuring high levels of customer service. Duties include patient registration, scheduling of patient appointments, check-in, check-out, answering and making telephone calls, and communicating with patients, co-workers, office manager, physicians and external vendors or suppliers. Duties And Responsibilities
Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner. Prioritizes appointment urgency following company standard operating procedures. Schedules all patient appointments in the EMR according to standard operating procedures. Obtains complete and accurate demographic and insurance information for each patient during registration in the EMR. Documents all patient encounters in the appropriate section within the patient’s electronic medical record. Collects on patient accounts and/or co-payments as indicated, maintaining accurate daily collections. Responds to patient inquiries regarding basic insurance or billing questions. Answers telephone promptly and courteously, taking complete messages and routing callers properly. Checks phone messages hourly and returns calls before lunch, midafternoon, and prior to leaving for the day. Restocks and maintains assigned workstation and equipment in a neat and orderly fashion. Sends appropriate records, calls, and messages to the physician. Sorts and routes incoming faxes (e.g., images, records requests, refill requests). Checks and proceeds accordingly with incoming referral faxes. Referrals (Top Priority); create new referral chart, call patient to make appointment, document if appointment or message was left, follow up if needed; follow up with referring office if unable to schedule. Create new patient charts with required referrals and records; ensure charts contain primary care provider and referring physicians. Send patient appointment reminders and requests for medical records releases to referring physician’s office and scan requests into EMR. Document all patient encounters in the EMR; provide courteous customer service and maintain composure when dealing with difficult patients. Problem-solve and anticipate issues; maintain referral platform knowledge and stay aware of HIPAA policies. Performs other duties as assigned by management. Qualifications/Education Requirements
High school diploma or equivalent required. One year of work experience in a medical office setting preferred. Knowledge of medical terminology preferred. Completion of a recognized medical secretarial program preferred. Word processing and computer experience required. Ability to answer multi-line phones. Strong team player with excellent phone etiquette and customer service skills; good organizational skills. Professional appearance. Must have previous electronic medical records experience. Ability to handle confidential information regarding patient diagnoses and medical records. License or Certification
N/A Working Conditions/Physical Requirements
Able to work 40 hours per week in a medical office setting. Ability to see details at close range and understand information through spoken words and sentences. Ability to read and understand information in writing; communicate information clearly. Sitting for long periods; daily use of hands to type, file, and write/sign documents. Minimum lifting requirement of 20 pounds to move office supplies. EEO Statement
Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level
Entry level Employment type
Other Job function
Health Care Provider Industries: Hospitals and Health Care Note: This job posting includes related roles such as “Patient Service Representative” roles at Abrazo and other centers; benefits and location vary by position.
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Join to apply for the
PATIENT SERVICE REPRESENTATIVE
role at
Arizona Center for Cancer Care Job posting activity: 2 days ago. Be among the first 25 applicants. Job Purpose
Under the direction of the practice manager or lead patient service representative, the patient service representative is responsible for daily maintenance of the front office functions. This includes being the face of the practice and ensuring high levels of customer service. Duties include patient registration, scheduling of patient appointments, check-in, check-out, answering and making telephone calls, and communicating with patients, co-workers, office manager, physicians and external vendors or suppliers. Duties And Responsibilities
Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner. Prioritizes appointment urgency following company standard operating procedures. Schedules all patient appointments in the EMR according to standard operating procedures. Obtains complete and accurate demographic and insurance information for each patient during registration in the EMR. Documents all patient encounters in the appropriate section within the patient’s electronic medical record. Collects on patient accounts and/or co-payments as indicated, maintaining accurate daily collections. Responds to patient inquiries regarding basic insurance or billing questions. Answers telephone promptly and courteously, taking complete messages and routing callers properly. Checks phone messages hourly and returns calls before lunch, midafternoon, and prior to leaving for the day. Restocks and maintains assigned workstation and equipment in a neat and orderly fashion. Sends appropriate records, calls, and messages to the physician. Sorts and routes incoming faxes (e.g., images, records requests, refill requests). Checks and proceeds accordingly with incoming referral faxes. Referrals (Top Priority); create new referral chart, call patient to make appointment, document if appointment or message was left, follow up if needed; follow up with referring office if unable to schedule. Create new patient charts with required referrals and records; ensure charts contain primary care provider and referring physicians. Send patient appointment reminders and requests for medical records releases to referring physician’s office and scan requests into EMR. Document all patient encounters in the EMR; provide courteous customer service and maintain composure when dealing with difficult patients. Problem-solve and anticipate issues; maintain referral platform knowledge and stay aware of HIPAA policies. Performs other duties as assigned by management. Qualifications/Education Requirements
High school diploma or equivalent required. One year of work experience in a medical office setting preferred. Knowledge of medical terminology preferred. Completion of a recognized medical secretarial program preferred. Word processing and computer experience required. Ability to answer multi-line phones. Strong team player with excellent phone etiquette and customer service skills; good organizational skills. Professional appearance. Must have previous electronic medical records experience. Ability to handle confidential information regarding patient diagnoses and medical records. License or Certification
N/A Working Conditions/Physical Requirements
Able to work 40 hours per week in a medical office setting. Ability to see details at close range and understand information through spoken words and sentences. Ability to read and understand information in writing; communicate information clearly. Sitting for long periods; daily use of hands to type, file, and write/sign documents. Minimum lifting requirement of 20 pounds to move office supplies. EEO Statement
Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level
Entry level Employment type
Other Job function
Health Care Provider Industries: Hospitals and Health Care Note: This job posting includes related roles such as “Patient Service Representative” roles at Abrazo and other centers; benefits and location vary by position.
#J-18808-Ljbffr