Southeastern Grocers
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Self-Checkout Associate
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Southeastern Grocers The company is committed to a culture of belonging and fostering an inclusive environment. Job Purpose
As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You will actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Essential Responsibilities
Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. Observes self-checkout transactions diligently to identify irregularities or suspicious activities. Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items. Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items. Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. 45% of duties include: provides outstanding service in the Self-Checkout lanes according to SEG service standards, including proactive customer assistance, engaging customers, and guiding them through the self-checkout process to minimize errors and promote a smooth experience. Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities. Provides continuous attention to customer needs; greets, assists, and thanks customers with a friendly smile in a prompt and courteous manner. Monitors regular lanes for excessive traffic and invites waiting customers to use self-checkout while maintaining a positive attitude. Aids actively in scanning product for those who may require assistance. 10% of duties include keeping the work area clean, orderly, and safe: Stocks front-end products and ensures the self-checkout area is fully stocked with required supplies and tools. Cleans and sanitizes equipment during downtime or immediately when spills occur. Returns carts to the shopping cart corral. Qualifications
Education High School / GED preferred Experience 0-3 years minimum; no supervisory experience required Language Requirements English required; English and Spanish preferred Knowledge, Skills & Abilities Must be at least 18 years old Ability to read, write and speak English proficiently Ability to understand and follow English instructions Compliance with all company policies and procedures High integrity and reliability Basic computer skills for online training Authorization to work in the United States or ability to obtain Successful completion of pre-employment drug testing and background check Environment & Location
Location: Store. Travel: 0% overnight (Motus eligible: No). Seniority level
Entry level Employment type
Full-time Job function & Industries
Job function: Other Industry: Retail Disclaimer: Performs other job-related duties as assigned.
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Self-Checkout Associate
role at
Southeastern Grocers The company is committed to a culture of belonging and fostering an inclusive environment. Job Purpose
As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You will actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Essential Responsibilities
Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. Observes self-checkout transactions diligently to identify irregularities or suspicious activities. Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items. Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items. Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. 45% of duties include: provides outstanding service in the Self-Checkout lanes according to SEG service standards, including proactive customer assistance, engaging customers, and guiding them through the self-checkout process to minimize errors and promote a smooth experience. Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities. Provides continuous attention to customer needs; greets, assists, and thanks customers with a friendly smile in a prompt and courteous manner. Monitors regular lanes for excessive traffic and invites waiting customers to use self-checkout while maintaining a positive attitude. Aids actively in scanning product for those who may require assistance. 10% of duties include keeping the work area clean, orderly, and safe: Stocks front-end products and ensures the self-checkout area is fully stocked with required supplies and tools. Cleans and sanitizes equipment during downtime or immediately when spills occur. Returns carts to the shopping cart corral. Qualifications
Education High School / GED preferred Experience 0-3 years minimum; no supervisory experience required Language Requirements English required; English and Spanish preferred Knowledge, Skills & Abilities Must be at least 18 years old Ability to read, write and speak English proficiently Ability to understand and follow English instructions Compliance with all company policies and procedures High integrity and reliability Basic computer skills for online training Authorization to work in the United States or ability to obtain Successful completion of pre-employment drug testing and background check Environment & Location
Location: Store. Travel: 0% overnight (Motus eligible: No). Seniority level
Entry level Employment type
Full-time Job function & Industries
Job function: Other Industry: Retail Disclaimer: Performs other job-related duties as assigned.
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