Centennial
We are looking for a Facilities Manager (FM) with overall accountability for the operations of the assigned property, operating the center in accordance with Centennial policies and standards. The FM’s primary goals are to maintain a safe, functional space while reducing negative environmental impacts and improving profitability, property aesthetics, life safety, and customer satisfaction.
The FM will have a thorough understanding of mechanical systems, construction practices, preventative maintenance, and government regulations as they impact commercial real estate operations. This role requires a comprehensive understanding of operating best practices and their implications for short‑ and long‑term financial performance. The FM administers the physical operations of the center, overseeing general and preventative property maintenance, construction coordination, public safety, housekeeping, and other services that may or may not be contracted.
This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, managing physical risks, assisting with local leasing, marketing programs and events, and identifying and resolving Human Resources issues under the direction of the GM, consistent with Centennial policies. The focus is on fine‑tuning operational methods to improve Net Operating Income (NOI) for the property.
Principal Job Activities
Supervise Centennial maintenance employees to ensure maximum performance and compliance with Centennial policies and procedures.
Identify and resolve Human Resources issues in conjunction with Human Resources, the GM, and Property Management leadership.
Embrace and promote the principles of the SEE Centennial program working toward Sustainability, energy Efficiency, and Environmental strategies.
Operate effective general and preventative maintenance programs by implementing and integrating Computerized Maintenance Management Software (CMMS) into daily operations of the entire mall team.
Supervise and administer all tenant and landlord construction.
Direct and manage center supplies stream and services provided by contractors.
Prepare, monitor, and manage center expenses for capital, common area maintenance (CAM) and utilities to support the annual business plan and budget, and periodic forecasts and reports.
Interface with accounting software and the accounting team to ensure accurate timely payment of maintenance and capital invoices.
Identify and manage capital projects and multiyear planning of such.
Conduct operational audits for safety, standards, and compliance in conjunction with Centennial policies and jurisdictional requirements.
Provide timely response to reporting and information requests from regional, corporate and/or owner’s representatives.
Assist in events, promotions, local leasing, activations, and media activities.
Administer all state, federal and local requirements as directed.
Plan, maintain and practice effective emergency communications and response, including the Store Alert system.
Proactively manage risk by enforcing contracts, maintaining accurate up‑to‑date COI’s (certificates of insurance) and documentation files, and always subscribing to Centennial operating standards.
Oversee the waste management and recycling contract and tenant program.
Proactively communicate with tenants and respond promptly to all tenant inquiries.
Maintain the fire and life safety systems according to code and to protect all building occupants.
Liaise and build relationships with city and state inspectors, building departments and fire inspectors.
Oversee operations administration by bidding and contracting for supplies and services as provided in Centennial policies.
Oversee property vendors/contractors and manage the Request for Proposal (RFP) and vendor/contractor selection process and contract creation.
Maintain compliance of vertical transportation operating permits and certificates as per jurisdictional requirements.
Maintain all HVAC, electrical and plumbing systems via appropriate testing methods and related documentation (e.g. eddy current testing, infrared inspection, hydro jetting and camera inspection, legionella testing, etc.).
Assist with Risk Management Root Cause Analysis program.
Assist with Property Inspection Report process.
Establish a mentoring relationship with supervised staff, creating work plans that provide subordinates with targeted goals, regular discussion opportunities for two‑way feedback, training on processes/procedures/technologies/tools, and opportunities for professional growth.
Other duties as assigned.
Requirements
High school diploma or equivalent required.
BA in Facility Management, Business, Information Management, or Engineering preferred; equivalent work experience acceptable.
3‑5 years’ experience in property maintenance, operations, or construction management.
Minimum 3 years’ experience managing a team of individuals.
Professional self‑starter with leadership characteristics, capable of efficient and comprehensive problem‑solving.
Excellent verbal and written communication skills. Must be able to communicate effectively with all levels of employees, guests, and vendors.
Highly organized with the ability to effectively prioritize tasks.
Moderate mechanical skills and knowledge of plumbing, HVAC, electrical, and other building systems (CCTV, etc.).
Proficiency with repair tools and techniques.
Ability to lift heavy equipment and comfortable standing or walking for extended periods of time.
Highly proficient in Microsoft Office applications: Outlook, Word, and Excel; and knowledge of industry‑related tools such as building automation systems and computerized maintenance management systems.
Comfortable working after hours, weekends, and holidays as necessary.
Project management skills.
Physical Demands
The employee must occasionally lift and/or move up to 50 pounds.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is regularly required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.
The employee is required to have visual acuity to operate motor vehicles or heavy equipment. The employee is required to make general observations of facilities or structures.
Work Environment This position requires rotating weekend duty assignment with mall management staff and may require working a variety of shifts from time to time. The role is required to support emergency response needs 24 hours per day, 7 days per week, preferably with a response time under 30 minutes. The requirement will not apply if the position is on approved paid time off, approved leave, or another position approved by the GM for a specific period to handle ‘on call’ responsibilities.
This position is 100% in‑office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.
Equal Opportunity Employer Centennial ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.
Centennial does not accept unsolicited resumes from third‑party recruiters unless they were contractually engaged by Centennial to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Centennial will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.
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The FM will have a thorough understanding of mechanical systems, construction practices, preventative maintenance, and government regulations as they impact commercial real estate operations. This role requires a comprehensive understanding of operating best practices and their implications for short‑ and long‑term financial performance. The FM administers the physical operations of the center, overseeing general and preventative property maintenance, construction coordination, public safety, housekeeping, and other services that may or may not be contracted.
This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, managing physical risks, assisting with local leasing, marketing programs and events, and identifying and resolving Human Resources issues under the direction of the GM, consistent with Centennial policies. The focus is on fine‑tuning operational methods to improve Net Operating Income (NOI) for the property.
Principal Job Activities
Supervise Centennial maintenance employees to ensure maximum performance and compliance with Centennial policies and procedures.
Identify and resolve Human Resources issues in conjunction with Human Resources, the GM, and Property Management leadership.
Embrace and promote the principles of the SEE Centennial program working toward Sustainability, energy Efficiency, and Environmental strategies.
Operate effective general and preventative maintenance programs by implementing and integrating Computerized Maintenance Management Software (CMMS) into daily operations of the entire mall team.
Supervise and administer all tenant and landlord construction.
Direct and manage center supplies stream and services provided by contractors.
Prepare, monitor, and manage center expenses for capital, common area maintenance (CAM) and utilities to support the annual business plan and budget, and periodic forecasts and reports.
Interface with accounting software and the accounting team to ensure accurate timely payment of maintenance and capital invoices.
Identify and manage capital projects and multiyear planning of such.
Conduct operational audits for safety, standards, and compliance in conjunction with Centennial policies and jurisdictional requirements.
Provide timely response to reporting and information requests from regional, corporate and/or owner’s representatives.
Assist in events, promotions, local leasing, activations, and media activities.
Administer all state, federal and local requirements as directed.
Plan, maintain and practice effective emergency communications and response, including the Store Alert system.
Proactively manage risk by enforcing contracts, maintaining accurate up‑to‑date COI’s (certificates of insurance) and documentation files, and always subscribing to Centennial operating standards.
Oversee the waste management and recycling contract and tenant program.
Proactively communicate with tenants and respond promptly to all tenant inquiries.
Maintain the fire and life safety systems according to code and to protect all building occupants.
Liaise and build relationships with city and state inspectors, building departments and fire inspectors.
Oversee operations administration by bidding and contracting for supplies and services as provided in Centennial policies.
Oversee property vendors/contractors and manage the Request for Proposal (RFP) and vendor/contractor selection process and contract creation.
Maintain compliance of vertical transportation operating permits and certificates as per jurisdictional requirements.
Maintain all HVAC, electrical and plumbing systems via appropriate testing methods and related documentation (e.g. eddy current testing, infrared inspection, hydro jetting and camera inspection, legionella testing, etc.).
Assist with Risk Management Root Cause Analysis program.
Assist with Property Inspection Report process.
Establish a mentoring relationship with supervised staff, creating work plans that provide subordinates with targeted goals, regular discussion opportunities for two‑way feedback, training on processes/procedures/technologies/tools, and opportunities for professional growth.
Other duties as assigned.
Requirements
High school diploma or equivalent required.
BA in Facility Management, Business, Information Management, or Engineering preferred; equivalent work experience acceptable.
3‑5 years’ experience in property maintenance, operations, or construction management.
Minimum 3 years’ experience managing a team of individuals.
Professional self‑starter with leadership characteristics, capable of efficient and comprehensive problem‑solving.
Excellent verbal and written communication skills. Must be able to communicate effectively with all levels of employees, guests, and vendors.
Highly organized with the ability to effectively prioritize tasks.
Moderate mechanical skills and knowledge of plumbing, HVAC, electrical, and other building systems (CCTV, etc.).
Proficiency with repair tools and techniques.
Ability to lift heavy equipment and comfortable standing or walking for extended periods of time.
Highly proficient in Microsoft Office applications: Outlook, Word, and Excel; and knowledge of industry‑related tools such as building automation systems and computerized maintenance management systems.
Comfortable working after hours, weekends, and holidays as necessary.
Project management skills.
Physical Demands
The employee must occasionally lift and/or move up to 50 pounds.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is regularly required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.
The employee is required to have visual acuity to operate motor vehicles or heavy equipment. The employee is required to make general observations of facilities or structures.
Work Environment This position requires rotating weekend duty assignment with mall management staff and may require working a variety of shifts from time to time. The role is required to support emergency response needs 24 hours per day, 7 days per week, preferably with a response time under 30 minutes. The requirement will not apply if the position is on approved paid time off, approved leave, or another position approved by the GM for a specific period to handle ‘on call’ responsibilities.
This position is 100% in‑office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.
Equal Opportunity Employer Centennial ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.
Centennial does not accept unsolicited resumes from third‑party recruiters unless they were contractually engaged by Centennial to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Centennial will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.
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