Sunday Hospitality
Join to apply for the
Floor Manager
role at
Sunday Hospitality 1 day ago Be among the first 25 applicants Join to apply for the
Floor Manager
role at
Sunday Hospitality This range is provided by Sunday Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $80,000.00/yr Sunday Hospitality is looking for talented and passionate managers to join our team!
Job Summary:
The Floor Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment.
The Floor Manager will play a crucial role in upholding our standards of service, enhancing the overall guest experience, and driving the overall success of the operation.
Key Responsibilities:
Staff Management
Conduct regular performance evaluations and provide ongoing coaching and feedback. Foster a positive, team-oriented work environment and address any staff issues promptly. Retain talent by inspiring, teaching, and embracing a culture of development. Hold all employees accountable to SHG’s cultural values, goals, and standards. Properly communicate and create an environment where new company initiatives are supported and embraced by the staff. Execute corrective coaching when applicable.
Training and Education
Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service. Ensure that training standards are consistently followed.
Operations and Service
Devise and communicate daily floor plan and pre-shift notes to FOH staff. Verify that all necessary tools for service are in place, and staffing levels and hours are correct. Maintain service standards and monitor F&B knowledge for the FOH staff. Ensure that all steps of service are followed and side work duties are completed. Check that the reservations book is manageable and correctly plotted. Assist in and ensure that the restaurant is cleaned and opened/closed properly. Be present and available to step in as needed to assist service staff.
Guest Engagement
Ensure all guests receive exceptional service and have a positive experience. Consistently look for opportunities to provide memorable moments of hospitality for our guests Perform table touches at every service to ensure guest satisfaction and cultivate regulars Address and resolve guest complaints and issues in a professional and timely manner. Monitor guest feedback and implement improvements based on feedback. Promote a culture of hospitality and service excellence among staff Ensure consistent execution of food, beverage, service, and hospitality that aligns with the SHG values.
Communication
Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service. Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met. Connect and build trust with the service staff, providing daily coaching and feedback for development Propose solutions to staff concerns and ensure effective communication across all teams.
Qualifications
Minimum of 1 year experience in a management position overseeing a full-service restaurant Proven track record of leading high-caliber, upscale service Strong knowledge of industry service protocols and hospitality standards Experience with wine sales in service A self-driven, results-oriented, and proactive attitude Ability to remain composed under pressure and solve problems quickly Strong sense of initiative, including anticipating guest or operational needs Ability to effectively train, coach, evaluate, and discipline direct reports Ability to lead dynamic and motivating pre shift meetings and training session Conflict resolution skills Understands and applies environmental awareness (music, temperature, lighting, cleanliness) Proficiency in POS systems Proficiency in reservation systems with ability to act as Maitre D NYC Food Protection Certificate Knowledge of health and safety regulations Ability to work flexible hours, including nights, weekends, and holidays.
Benefits
Health, dental, and vision insurance Paid time off 401k Opportunities for career advancement Dining discounts Commuter benefits
SHG Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
More detail about Sunday Hospitality part of Sunday Hospitality, please visit https://culinaryagents.com/entities/351842-Sunday-Hospitality Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management Industries Restaurants Referrals increase your chances of interviewing at Sunday Hospitality by 2x Sign in to set job alerts for “Floor Manager” roles.
New York, NY $58,500.00-$70,000.00 3 weeks ago New York, NY $80,000.00-$85,000.00 3 hours ago New York, NY $80,000.00-$80,000.00 3 hours ago New York, NY $140,000.00-$165,000.00 1 week ago New York, NY $70,000.00-$111,000.00 1 day ago New York, NY $75,000.00-$90,000.00 2 days ago New York, NY $65,000.00-$85,000.00 6 days ago New York, NY $65,000.00-$90,000.00 1 month ago New York, NY $70,000.00-$85,000.00 3 hours ago Brooklyn, NY $72,400.00-$101,400.00 1 day ago New York, NY $70,000.00-$90,000.00 6 days ago New York, NY $79,123.00-$96,706.00 2 weeks ago New York, NY $65,000.00-$75,000.00 2 months ago New York, NY $70,000.00-$85,000.00 2 weeks ago Manhattan, NY $72,400.00-$101,400.00 2 weeks ago New York, NY $70,000.00-$80,000.00 1 month ago New York, NY $65,000.00-$75,000.00 2 weeks ago New York, NY $80,000.00-$85,000.00 2 weeks ago New York, NY $70,000.00-$75,000.00 6 days ago New York, NY $70,000.00-$75,000.00 1 week ago New York, NY $75,000.00-$90,000.00 2 weeks ago New York, NY $115,000.00-$141,666.66 23 hours ago New York, NY $65,000.00-$70,000.00 3 weeks ago New York, NY $120,000.00-$140,000.00 2 weeks ago Store Manager, Jennifer Fisher - NEW STORE MADISON AVE
New York City Metropolitan Area $105,000.00-$115,000.00 19 hours ago Assistant Store Manager (Full-Time) - Meatpacking, NY
New York, NY $181,000.00-$290,000.00 1 month ago New York, NY $70,000.00-$90,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Floor Manager
role at
Sunday Hospitality 1 day ago Be among the first 25 applicants Join to apply for the
Floor Manager
role at
Sunday Hospitality This range is provided by Sunday Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $80,000.00/yr Sunday Hospitality is looking for talented and passionate managers to join our team!
Job Summary:
The Floor Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment.
The Floor Manager will play a crucial role in upholding our standards of service, enhancing the overall guest experience, and driving the overall success of the operation.
Key Responsibilities:
Staff Management
Conduct regular performance evaluations and provide ongoing coaching and feedback. Foster a positive, team-oriented work environment and address any staff issues promptly. Retain talent by inspiring, teaching, and embracing a culture of development. Hold all employees accountable to SHG’s cultural values, goals, and standards. Properly communicate and create an environment where new company initiatives are supported and embraced by the staff. Execute corrective coaching when applicable.
Training and Education
Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service. Ensure that training standards are consistently followed.
Operations and Service
Devise and communicate daily floor plan and pre-shift notes to FOH staff. Verify that all necessary tools for service are in place, and staffing levels and hours are correct. Maintain service standards and monitor F&B knowledge for the FOH staff. Ensure that all steps of service are followed and side work duties are completed. Check that the reservations book is manageable and correctly plotted. Assist in and ensure that the restaurant is cleaned and opened/closed properly. Be present and available to step in as needed to assist service staff.
Guest Engagement
Ensure all guests receive exceptional service and have a positive experience. Consistently look for opportunities to provide memorable moments of hospitality for our guests Perform table touches at every service to ensure guest satisfaction and cultivate regulars Address and resolve guest complaints and issues in a professional and timely manner. Monitor guest feedback and implement improvements based on feedback. Promote a culture of hospitality and service excellence among staff Ensure consistent execution of food, beverage, service, and hospitality that aligns with the SHG values.
Communication
Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service. Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met. Connect and build trust with the service staff, providing daily coaching and feedback for development Propose solutions to staff concerns and ensure effective communication across all teams.
Qualifications
Minimum of 1 year experience in a management position overseeing a full-service restaurant Proven track record of leading high-caliber, upscale service Strong knowledge of industry service protocols and hospitality standards Experience with wine sales in service A self-driven, results-oriented, and proactive attitude Ability to remain composed under pressure and solve problems quickly Strong sense of initiative, including anticipating guest or operational needs Ability to effectively train, coach, evaluate, and discipline direct reports Ability to lead dynamic and motivating pre shift meetings and training session Conflict resolution skills Understands and applies environmental awareness (music, temperature, lighting, cleanliness) Proficiency in POS systems Proficiency in reservation systems with ability to act as Maitre D NYC Food Protection Certificate Knowledge of health and safety regulations Ability to work flexible hours, including nights, weekends, and holidays.
Benefits
Health, dental, and vision insurance Paid time off 401k Opportunities for career advancement Dining discounts Commuter benefits
SHG Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
More detail about Sunday Hospitality part of Sunday Hospitality, please visit https://culinaryagents.com/entities/351842-Sunday-Hospitality Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management Industries Restaurants Referrals increase your chances of interviewing at Sunday Hospitality by 2x Sign in to set job alerts for “Floor Manager” roles.
New York, NY $58,500.00-$70,000.00 3 weeks ago New York, NY $80,000.00-$85,000.00 3 hours ago New York, NY $80,000.00-$80,000.00 3 hours ago New York, NY $140,000.00-$165,000.00 1 week ago New York, NY $70,000.00-$111,000.00 1 day ago New York, NY $75,000.00-$90,000.00 2 days ago New York, NY $65,000.00-$85,000.00 6 days ago New York, NY $65,000.00-$90,000.00 1 month ago New York, NY $70,000.00-$85,000.00 3 hours ago Brooklyn, NY $72,400.00-$101,400.00 1 day ago New York, NY $70,000.00-$90,000.00 6 days ago New York, NY $79,123.00-$96,706.00 2 weeks ago New York, NY $65,000.00-$75,000.00 2 months ago New York, NY $70,000.00-$85,000.00 2 weeks ago Manhattan, NY $72,400.00-$101,400.00 2 weeks ago New York, NY $70,000.00-$80,000.00 1 month ago New York, NY $65,000.00-$75,000.00 2 weeks ago New York, NY $80,000.00-$85,000.00 2 weeks ago New York, NY $70,000.00-$75,000.00 6 days ago New York, NY $70,000.00-$75,000.00 1 week ago New York, NY $75,000.00-$90,000.00 2 weeks ago New York, NY $115,000.00-$141,666.66 23 hours ago New York, NY $65,000.00-$70,000.00 3 weeks ago New York, NY $120,000.00-$140,000.00 2 weeks ago Store Manager, Jennifer Fisher - NEW STORE MADISON AVE
New York City Metropolitan Area $105,000.00-$115,000.00 19 hours ago Assistant Store Manager (Full-Time) - Meatpacking, NY
New York, NY $181,000.00-$290,000.00 1 month ago New York, NY $70,000.00-$90,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr