New River Community College
Overview
Customer Service Adviser Location:
UC Santa Cruz Main Campus / Hybrid Job ID:
77400 JOB POSTING Please note: Eligible for remote work; hybrid schedule. INITIAL REVIEW DATE (IRD):
UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. The IRD for this job is 04-22-2025.
Job Summary
The Customer Service Adviser uses professional financial aid concepts applied to a limited number of financial aid functions. Under the supervision of the Associate Director, Advising & Operations the incumbent provides routine information and interpretation of standard policies, procedures, and regulations, and receives direction regarding more complex programs. The Adviser is responsible for advising students and their families about financial aid programs administered by the UCSC Financial Aid and Scholarship office. The Adviser will verify information on financial aid applications, review special circumstance letters, package and revise awards as necessary. The incumbent will also work with students and parents at the front counter and virtually on Zoom/Zoom phones.
Appointment Information
Budgeted Salary:
$28.07 - $33.12/Hourly. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility:
Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100%, 40 Hours per Week Days of the Week: Mon-Fri Shift Includes: Day Employee Classification:
Career appointment Job End Date:
None Work Location:
UC Santa Cruz Main Campus / Hybrid Union Representation:
Non-Represented Job Code Classification:
FINANCIAL AID OFCR 2 (004526) Travel:
Never or Rarely
Job Duties
50% - Financial Aid information services Provides advice and information to current and prospective students and parents on financial aid policies, procedures, and regulations. 30% - Financial Aid Analysis Analyzes student inquiries, determines relevant issues, and recommends solutions. Performs needs analysis and assesses eligibility, recommends adjustments to aid awards. 10% - Outreach Participates in outreach services to prospective students, parents, and the general public. 10% - Partnership efforts Participates in standing department committees to raise issues and receive direction on practices and procedures.
Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training. Ability to apply policies, regulations and practices for awarding financial aid. Ability to apply University policies, processes, and procedures. Basic knowledge of advising and counseling techniques. Ability to apply knowledge of policies to individual situations. Problem identification and critical thinking skills. Ability to calculate financial aid with attention to detail and accuracy. Organizational skills and ability to prioritize work and meet deadlines. Written and verbal communication skills. Active listening skills. Customer service orientation. Ability to assess processes and recommend improvements. Good interpersonal skills. Proficiency with standard office software, internet, and email applications. Basic knowledge of common University-specific computer application programs.
Preferred Qualifications
Experience using complex databases. Financial Aid Experience.
Special Conditions of Employment
Selected candidate will be required to pass a pre-employment criminal history background check. Selected candidate must pass the employment misconduct disclosure process. Exercise the utmost discretion in managing sensitive information learned in the course of performing duties. Includes safeguarding and limiting access to sensitive information and following data protection policies. Ability to work long periods of time at a computer with or without accommodation. The selected candidate has the option to work a hybrid schedule; if confirmed, must meet UCSC telecommuting requirements. Ability to work occasional evenings and weekends as directed. Complete required UC compliance training within established time frames. Maintain professional appearance and conduct. Vaccination policy compliance required for all employees. CANRA Mandated Reporter requirements and related disclosures.
Misconduct Disclosure Requirement
As a condition of employment, the final candidate will disclose any final administrative or judicial decisions in the last seven years involving misconduct, or related allegations or proceedings, as described in the job posting materials.
Safety Statement
All UCSC employees must follow job safety procedures, attend required training, promote safety at work, and report accidents or injuries.
Notice of Availability
The Annual Security and Fire Safety Report (ASFSR) is available; see the full job posting for details.
EEO/AA
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to diversity and inclusion.
#J-18808-Ljbffr
Customer Service Adviser Location:
UC Santa Cruz Main Campus / Hybrid Job ID:
77400 JOB POSTING Please note: Eligible for remote work; hybrid schedule. INITIAL REVIEW DATE (IRD):
UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. The IRD for this job is 04-22-2025.
Job Summary
The Customer Service Adviser uses professional financial aid concepts applied to a limited number of financial aid functions. Under the supervision of the Associate Director, Advising & Operations the incumbent provides routine information and interpretation of standard policies, procedures, and regulations, and receives direction regarding more complex programs. The Adviser is responsible for advising students and their families about financial aid programs administered by the UCSC Financial Aid and Scholarship office. The Adviser will verify information on financial aid applications, review special circumstance letters, package and revise awards as necessary. The incumbent will also work with students and parents at the front counter and virtually on Zoom/Zoom phones.
Appointment Information
Budgeted Salary:
$28.07 - $33.12/Hourly. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility:
Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100%, 40 Hours per Week Days of the Week: Mon-Fri Shift Includes: Day Employee Classification:
Career appointment Job End Date:
None Work Location:
UC Santa Cruz Main Campus / Hybrid Union Representation:
Non-Represented Job Code Classification:
FINANCIAL AID OFCR 2 (004526) Travel:
Never or Rarely
Job Duties
50% - Financial Aid information services Provides advice and information to current and prospective students and parents on financial aid policies, procedures, and regulations. 30% - Financial Aid Analysis Analyzes student inquiries, determines relevant issues, and recommends solutions. Performs needs analysis and assesses eligibility, recommends adjustments to aid awards. 10% - Outreach Participates in outreach services to prospective students, parents, and the general public. 10% - Partnership efforts Participates in standing department committees to raise issues and receive direction on practices and procedures.
Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training. Ability to apply policies, regulations and practices for awarding financial aid. Ability to apply University policies, processes, and procedures. Basic knowledge of advising and counseling techniques. Ability to apply knowledge of policies to individual situations. Problem identification and critical thinking skills. Ability to calculate financial aid with attention to detail and accuracy. Organizational skills and ability to prioritize work and meet deadlines. Written and verbal communication skills. Active listening skills. Customer service orientation. Ability to assess processes and recommend improvements. Good interpersonal skills. Proficiency with standard office software, internet, and email applications. Basic knowledge of common University-specific computer application programs.
Preferred Qualifications
Experience using complex databases. Financial Aid Experience.
Special Conditions of Employment
Selected candidate will be required to pass a pre-employment criminal history background check. Selected candidate must pass the employment misconduct disclosure process. Exercise the utmost discretion in managing sensitive information learned in the course of performing duties. Includes safeguarding and limiting access to sensitive information and following data protection policies. Ability to work long periods of time at a computer with or without accommodation. The selected candidate has the option to work a hybrid schedule; if confirmed, must meet UCSC telecommuting requirements. Ability to work occasional evenings and weekends as directed. Complete required UC compliance training within established time frames. Maintain professional appearance and conduct. Vaccination policy compliance required for all employees. CANRA Mandated Reporter requirements and related disclosures.
Misconduct Disclosure Requirement
As a condition of employment, the final candidate will disclose any final administrative or judicial decisions in the last seven years involving misconduct, or related allegations or proceedings, as described in the job posting materials.
Safety Statement
All UCSC employees must follow job safety procedures, attend required training, promote safety at work, and report accidents or injuries.
Notice of Availability
The Annual Security and Fire Safety Report (ASFSR) is available; see the full job posting for details.
EEO/AA
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to diversity and inclusion.
#J-18808-Ljbffr