McAngus Goudelock & Courie LLC
Client Experience Manager - Quality Assurance
McAngus Goudelock & Courie LLC, Columbia, South Carolina, us, 29228
Client Experience Manager - Quality Assurance
Job Category : Professional Staff Requisition Number : CLIEN002875 Posted: September 26, 2025 Full-Time Locations
Showing 1 location Columbia, SC 29201, USA Join MGC's Client Experience Team in Columbia, SC! MGC is an industry leading civil litigation firm celebrating 30 years of excellence in 2025 spanning 23 offices across 12 states. We are seeking a qualified Client Experience Manager - Quality Assurance. Remote/hybrid options will be considered. Ideal candidates will have a Bachelor's degree and 7+ years of related work experience. Insurance claims handling and qualitative auditing experience is required. The position requires attention to detail, strong analytical skills, and a thorough understanding of the claims and litigation management process. This position reports to the firm’s Chief Client Experience Officer and requires daily interaction with our attorneys and staff throughout the firm. Essential Functions and Responsibilities: Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations. Prepare reports of audit findings. Identify opportunities for education and improvements. Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program. Contribute to the evolving development of the firm’s quality control program. Evaluate, interpret and understand client guideline requirements. Provide assistance in the coordination and organization of audits conducted by firm clients. Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc. Understand and utilize client e-billing systems as needed. Additional Benefits: Comprehensive health insurance and benefits package Casual dress code Mental health support resources Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion Qualifications: Bachelor's degree or better in Business Administration or related field. 7+ years of litigated insurance claims handling and qualitative auditing experience. Preferred Qualities: Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Functional Expert: Considered a thought leader on a subject MGC is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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Job Category : Professional Staff Requisition Number : CLIEN002875 Posted: September 26, 2025 Full-Time Locations
Showing 1 location Columbia, SC 29201, USA Join MGC's Client Experience Team in Columbia, SC! MGC is an industry leading civil litigation firm celebrating 30 years of excellence in 2025 spanning 23 offices across 12 states. We are seeking a qualified Client Experience Manager - Quality Assurance. Remote/hybrid options will be considered. Ideal candidates will have a Bachelor's degree and 7+ years of related work experience. Insurance claims handling and qualitative auditing experience is required. The position requires attention to detail, strong analytical skills, and a thorough understanding of the claims and litigation management process. This position reports to the firm’s Chief Client Experience Officer and requires daily interaction with our attorneys and staff throughout the firm. Essential Functions and Responsibilities: Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations. Prepare reports of audit findings. Identify opportunities for education and improvements. Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program. Contribute to the evolving development of the firm’s quality control program. Evaluate, interpret and understand client guideline requirements. Provide assistance in the coordination and organization of audits conducted by firm clients. Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc. Understand and utilize client e-billing systems as needed. Additional Benefits: Comprehensive health insurance and benefits package Casual dress code Mental health support resources Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion Qualifications: Bachelor's degree or better in Business Administration or related field. 7+ years of litigated insurance claims handling and qualitative auditing experience. Preferred Qualities: Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Functional Expert: Considered a thought leader on a subject MGC is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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