SSA Group
Houston Zoo, Houston, Texas, United States of America
Job Description
Posted Friday, February 14, 2025 at 5:00 AM | Expires Saturday, March 15, 2025 at 3:59 AM SSA Group at the Houston Zoo is looking for a talented Catering Operations Manager to join our team! Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time via our website at thessagroup.com, and we will review applications as they are received. Catering Operations Manager Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. Position Title:
Catering Operations Manager Reports to:
Director of Catering (where applicable) and General Manager Responsibilities Maintain communication with the other Catering Manager(s) and/or Director and unit specific contacts. Maintain communication with vendors. Work closely with Management team regarding client relationship and maintain professional communication. Ensure your direct team is managed with the business need in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits. Develop training programs to train, motivate, and mentor employees. Act as onsite client event liaison during event day, and be available for client requests as needed. Flexibility and adaptability in response to client requests and changes. Remain knowledgeable of and manage in accordance with applicable local, state and federal laws. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Complete full operations plan of each catered event prior to event day. Participate in weekly BEO meetings with Chefs and Catering leadership. Schedule appropriate staff levels in accordance with budget and business forecast. Maintain client correspondence in a timely manner. Maintain a strong positive relationship with all Brookfield Zoo clients and partners. Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively. Oversee quality, product levels and inventory of product. Facilitate the maintenance and repairs of the facility and equipment as necessary. Create eye catching & innovative displays with Executive Chef/Chef team and implement with catering staff. Manage operations of events and oversee team when multiple events occur. Have a thorough understanding of the catering menus including dietary restrictions and serving recommendations. Comply with all food safety regulations and practices. Process invoices to the office team ensuring smooth communication. Work with Director of Catering to report event p&l to General Manager as necessary. Forecast weekly sales, complete and maintain sales analysis. Analyze sales and inventory to maximize opportunities. Minimize controllable costs associated with operation. Promote an inclusive & supportive approach at the Unit. Support unit in being an example for Company & Client guidelines regarding Sustainability/Conservation efforts. Perform other tasks as deemed necessary. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team. Focus on removing barriers and empowering growth and opportunity for team members. Leads by example through Sustainability/Conservation efforts. Engages with SSA/Unit in driving community effort through engagement activities. Job Requirements Strong interpersonal and communication skills. Proven leadership skills with an understanding of team building/development. Exceptional problem solving/decision making skills. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Ability to remain flexible in a fast-paced environment. Computer knowledge for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs). Ability to work varied hours/days, including nights, weekends and holidays. Previous Experience Three to Five years minimum catering operations and/or event planning management. BEO knowledge and execution a must. ServSafe or Food Handling Certified a plus. Must be 18 or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change. SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. Compensation and Benefits Full-Time Salary – based on range in consideration of relevant job experience and certification/education. Vacation or TAFW (time away from work) Plan. Medical, Dental, Vision, Life Insurance; employee premiums applicable. Short-Term Disability and Long-Term Disability, employer sponsored. Birthing Parent Plan covers up to (6-8) weeks fully paid leave. (4) Week fully paid Parental leave following birth, adoption or foster event. 401k program, eligible for enrollment after (1) year of employment. $75 monthly cell phone stipend.
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Posted Friday, February 14, 2025 at 5:00 AM | Expires Saturday, March 15, 2025 at 3:59 AM SSA Group at the Houston Zoo is looking for a talented Catering Operations Manager to join our team! Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time via our website at thessagroup.com, and we will review applications as they are received. Catering Operations Manager Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. Position Title:
Catering Operations Manager Reports to:
Director of Catering (where applicable) and General Manager Responsibilities Maintain communication with the other Catering Manager(s) and/or Director and unit specific contacts. Maintain communication with vendors. Work closely with Management team regarding client relationship and maintain professional communication. Ensure your direct team is managed with the business need in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits. Develop training programs to train, motivate, and mentor employees. Act as onsite client event liaison during event day, and be available for client requests as needed. Flexibility and adaptability in response to client requests and changes. Remain knowledgeable of and manage in accordance with applicable local, state and federal laws. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Complete full operations plan of each catered event prior to event day. Participate in weekly BEO meetings with Chefs and Catering leadership. Schedule appropriate staff levels in accordance with budget and business forecast. Maintain client correspondence in a timely manner. Maintain a strong positive relationship with all Brookfield Zoo clients and partners. Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively. Oversee quality, product levels and inventory of product. Facilitate the maintenance and repairs of the facility and equipment as necessary. Create eye catching & innovative displays with Executive Chef/Chef team and implement with catering staff. Manage operations of events and oversee team when multiple events occur. Have a thorough understanding of the catering menus including dietary restrictions and serving recommendations. Comply with all food safety regulations and practices. Process invoices to the office team ensuring smooth communication. Work with Director of Catering to report event p&l to General Manager as necessary. Forecast weekly sales, complete and maintain sales analysis. Analyze sales and inventory to maximize opportunities. Minimize controllable costs associated with operation. Promote an inclusive & supportive approach at the Unit. Support unit in being an example for Company & Client guidelines regarding Sustainability/Conservation efforts. Perform other tasks as deemed necessary. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team. Focus on removing barriers and empowering growth and opportunity for team members. Leads by example through Sustainability/Conservation efforts. Engages with SSA/Unit in driving community effort through engagement activities. Job Requirements Strong interpersonal and communication skills. Proven leadership skills with an understanding of team building/development. Exceptional problem solving/decision making skills. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Ability to remain flexible in a fast-paced environment. Computer knowledge for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs). Ability to work varied hours/days, including nights, weekends and holidays. Previous Experience Three to Five years minimum catering operations and/or event planning management. BEO knowledge and execution a must. ServSafe or Food Handling Certified a plus. Must be 18 or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change. SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. Compensation and Benefits Full-Time Salary – based on range in consideration of relevant job experience and certification/education. Vacation or TAFW (time away from work) Plan. Medical, Dental, Vision, Life Insurance; employee premiums applicable. Short-Term Disability and Long-Term Disability, employer sponsored. Birthing Parent Plan covers up to (6-8) weeks fully paid leave. (4) Week fully paid Parental leave following birth, adoption or foster event. 401k program, eligible for enrollment after (1) year of employment. $75 monthly cell phone stipend.
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