Green Lake County
CHILD SUPPORT SPECIALIST
DEPARTMENT OF HEATLH & HUMAN SERVICES
LOCATION: GOVERNMENT CENTER
SUPERVISOR: ECONOMIC / CHILD SUPPORT UNIT MANAGER
SUMMARY: To investigate and manage child support cases.
DUTIES AND RESPONSIBILITIES
Telephone: Answer & Log telephone calls in writing and in the KIDS computer system
Locate: Location of absent parent(s); Employment of absent parent(s); Information gathering activities to assist in preparation for court; Information gathering activities regarding income; Information gathering activities regarding health insurance
Initiate: Review information received from IV-A regarding new cases and updates to existing cases, and do the necessary work involved
Send required information to new customers / payers
Establishment: Establish child support orders and health insurance orders by negotiating out of court settlements with attorneys and clients or through court action
Review: Review and adjust existing child support and health insurance orders, as required by law
Enforcement: Enforce child support orders obtained between the parties or ordered by the court / family court commissioner
Fiscal: Analyze KIDS system financial records for accuracy. Identify errors in allocation, distribution, and disbursement of child support payments and take appropriate corrective action
Data entry – Case Management and fiscal: Court order entry; Health Insurance order entry; Health insurance information entry
Use the KIDS state wide child support computer system to produce documents and letters. Enter and disposition events, update employment, income and other verified information. Maintain work lists
Preparation of legal documents, including, but not limited to: service of process documents, income withholding documents, stipulations and court orders. Some court motions, affidavits, orders to show cause, criminal documents and interstate documents may be involved
Suspend Drivers’, Recreational and Professional Licenses, as appropriate, after consulting with Administrator
Seize bank accounts, when appropriate, after consulting with Administrator
Fiscal, employment, and health insurance information gathering activities to assist in preparation for court
Establish working relationships with other County and State agencies, such as the IV-A Department, Probation Officers, Social Workers, Sheriff’s Department, Clerk of Court, Circuit Court, District Attorney and private attorneys
Monitor cases for payments and take appropriate enforcement actions when necessary
Provide health insurance information to customers
Retrieve and work daily reports
Verification of employment upon receipt of information
Investigate reports of missing payments
Reconciliation of child support accounts
Calculate and prepare arrearage affidavits
Receipt and forward over-the-counter and mail-in child support payments
Prepare and forward Housing Authority income verification requests
Prepare and provide child support account statements, upon request
Prepare vouchers. Order and maintain office supplies
Create and maintain Excel spreadsheets as needed
Scan all documents into the Laserfiche imaging system, as appropriate
General Filing. Purge old files, when appropriate. Record actions as required
Provide information to general public
Attend ongoing job-related continuing education training classes. Read and understand all child support related materials provided by the State and Federal Government
Assist the State of Wisconsin Bureau of Child Support with projects, upon request
SKILLS AND ABILITIES
A thorough knowledge of modern office practices and procedures
Ability to obtain information through use of interview techniques
Knowledge of legal terms and definitions, as well as knowledge of child support laws as they pertain to establishment, collections, court procedures, welfare rules and regulations
Understanding of investigative techniques and procedure
Ability to establish and maintain effective working relationships
Skill in debt investigation and collection
Ability to relate to people from varied backgrounds
Ability to obtain cooperation from others in situations of conflicting goals or values
Skill in dealing tactfully, objectively, and effectively with responsible parties in the collection of debts
Ability to evaluate information and exercise judgment to make recommendations
Considerable knowledge and skill in computer operation
Ability to quickly learn and use new computer software programs
Skill in the use of general office equipment including but not limited to: telephone, copy machine, calculator, typewriter, personal computer, printer, fax machine and automobile
QUALIFICATIONS
Education: High School diploma
Experience: Minimum of 5 years of experience in increasingly responsible positions involving family law, extensive computer usage, investigation and dealing with the public. Experience working independently is preferred
WORKING CONDITIONS PHYSICAL DEMANDS: About 50% of the time is spent typing or keying on the computer while sitting; approximately 20% of the time is spent talking while seated or standing; approximately 20% of the time is spent listening while seated or standing; 5% of the time is spent reaching, stooping, kneeling, crouching, and lifting/carrying objects up to 10 pounds.
Management’s assignment of essential functions is not designed to limit the manner in which duties may be accomplished. Management shall comply with all applicable workplace laws and shall communicate with any employee with a disability to determine the availability of a reasonable accommodation(s) to allow the employee to perform the essential functions of the job.
ENVIRONMENTAL DEMANDS: 100% of the child support work is done indoors. About 30% of the time, situations could develop where there is verbal conflict with a customer either over the telephone or at the counter. There may be approximately a 1% chance of physical attack or injury from persons visiting the office or outside the office.
This is a public service position. Employees are required to be courteous, cooperative and respectful at all times with the public and clients. This includes establishing and maintaining courteous, cooperative and respectful working relationships with other employees, supervisors and public officials.
This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and needed skills. It is not intended as a complete list of job duties, responsibilities and/or essential functions. This description is not intended to limit or modify the rights of any supervisor to assign, direct, and control the work of employees under supervision. The county retains and reserves any and all rights to change, modify, amend, add to or delete from, any section of this document as it deems, in its' judgment, to be proper.
#J-18808-Ljbffr
DUTIES AND RESPONSIBILITIES
Telephone: Answer & Log telephone calls in writing and in the KIDS computer system
Locate: Location of absent parent(s); Employment of absent parent(s); Information gathering activities to assist in preparation for court; Information gathering activities regarding income; Information gathering activities regarding health insurance
Initiate: Review information received from IV-A regarding new cases and updates to existing cases, and do the necessary work involved
Send required information to new customers / payers
Establishment: Establish child support orders and health insurance orders by negotiating out of court settlements with attorneys and clients or through court action
Review: Review and adjust existing child support and health insurance orders, as required by law
Enforcement: Enforce child support orders obtained between the parties or ordered by the court / family court commissioner
Fiscal: Analyze KIDS system financial records for accuracy. Identify errors in allocation, distribution, and disbursement of child support payments and take appropriate corrective action
Data entry – Case Management and fiscal: Court order entry; Health Insurance order entry; Health insurance information entry
Use the KIDS state wide child support computer system to produce documents and letters. Enter and disposition events, update employment, income and other verified information. Maintain work lists
Preparation of legal documents, including, but not limited to: service of process documents, income withholding documents, stipulations and court orders. Some court motions, affidavits, orders to show cause, criminal documents and interstate documents may be involved
Suspend Drivers’, Recreational and Professional Licenses, as appropriate, after consulting with Administrator
Seize bank accounts, when appropriate, after consulting with Administrator
Fiscal, employment, and health insurance information gathering activities to assist in preparation for court
Establish working relationships with other County and State agencies, such as the IV-A Department, Probation Officers, Social Workers, Sheriff’s Department, Clerk of Court, Circuit Court, District Attorney and private attorneys
Monitor cases for payments and take appropriate enforcement actions when necessary
Provide health insurance information to customers
Retrieve and work daily reports
Verification of employment upon receipt of information
Investigate reports of missing payments
Reconciliation of child support accounts
Calculate and prepare arrearage affidavits
Receipt and forward over-the-counter and mail-in child support payments
Prepare and forward Housing Authority income verification requests
Prepare and provide child support account statements, upon request
Prepare vouchers. Order and maintain office supplies
Create and maintain Excel spreadsheets as needed
Scan all documents into the Laserfiche imaging system, as appropriate
General Filing. Purge old files, when appropriate. Record actions as required
Provide information to general public
Attend ongoing job-related continuing education training classes. Read and understand all child support related materials provided by the State and Federal Government
Assist the State of Wisconsin Bureau of Child Support with projects, upon request
SKILLS AND ABILITIES
A thorough knowledge of modern office practices and procedures
Ability to obtain information through use of interview techniques
Knowledge of legal terms and definitions, as well as knowledge of child support laws as they pertain to establishment, collections, court procedures, welfare rules and regulations
Understanding of investigative techniques and procedure
Ability to establish and maintain effective working relationships
Skill in debt investigation and collection
Ability to relate to people from varied backgrounds
Ability to obtain cooperation from others in situations of conflicting goals or values
Skill in dealing tactfully, objectively, and effectively with responsible parties in the collection of debts
Ability to evaluate information and exercise judgment to make recommendations
Considerable knowledge and skill in computer operation
Ability to quickly learn and use new computer software programs
Skill in the use of general office equipment including but not limited to: telephone, copy machine, calculator, typewriter, personal computer, printer, fax machine and automobile
QUALIFICATIONS
Education: High School diploma
Experience: Minimum of 5 years of experience in increasingly responsible positions involving family law, extensive computer usage, investigation and dealing with the public. Experience working independently is preferred
WORKING CONDITIONS PHYSICAL DEMANDS: About 50% of the time is spent typing or keying on the computer while sitting; approximately 20% of the time is spent talking while seated or standing; approximately 20% of the time is spent listening while seated or standing; 5% of the time is spent reaching, stooping, kneeling, crouching, and lifting/carrying objects up to 10 pounds.
Management’s assignment of essential functions is not designed to limit the manner in which duties may be accomplished. Management shall comply with all applicable workplace laws and shall communicate with any employee with a disability to determine the availability of a reasonable accommodation(s) to allow the employee to perform the essential functions of the job.
ENVIRONMENTAL DEMANDS: 100% of the child support work is done indoors. About 30% of the time, situations could develop where there is verbal conflict with a customer either over the telephone or at the counter. There may be approximately a 1% chance of physical attack or injury from persons visiting the office or outside the office.
This is a public service position. Employees are required to be courteous, cooperative and respectful at all times with the public and clients. This includes establishing and maintaining courteous, cooperative and respectful working relationships with other employees, supervisors and public officials.
This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and needed skills. It is not intended as a complete list of job duties, responsibilities and/or essential functions. This description is not intended to limit or modify the rights of any supervisor to assign, direct, and control the work of employees under supervision. The county retains and reserves any and all rights to change, modify, amend, add to or delete from, any section of this document as it deems, in its' judgment, to be proper.
#J-18808-Ljbffr