Thecentermemphis
Branch Operations Manager Trainee (Palm Desert, CA)
Thecentermemphis, Palm Desert, California, us, 92261
Branch Operations Manager Trainee (Palm Desert, CA)
Job Description Summary
Learn how to manage overall operational efficiency of the branch office. Through various training mechanisms, gain knowledge of day‑to‑day operational functions and how to ensure compliance with firm and regulatory policies and procedures.
Responsibilities
Become trained and skilled to effectively and efficiently function in the Operations Manager role.
Perform backup for all operational functions as required by workloads and absences.
Work directly with home office personnel to coordinate branch‑home office workflow.
Complete self‑audit of branch procedures.
Assist Branch Manager with confidential matters and compliance visits and replies.
Assist Branch Manager with controlling expenses and operating at peak efficiencies.
Oversee ordering of supplies, purchase orders and postage usage.
May review branch invoices and operating statements.
Maintain branch operational manuals.
Research and resolve complex problems relating to client accounts and inquiries.
Assist Branch Manager in disseminating information at regular branch meetings.
Coordinate rent, facility, office maintenance and cleaning/security issues.
Perform other duties and responsibilities as assigned. May perform some Branch Manager duties if Series 9 & 10 licensed.
Recruit, select, orient, train and supervise branch operations associates.
Conduct ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintain branch personnel files.
Review daily work of operations associates and evaluate workload and responsibilities to determine necessary assignment changes to maintain efficient workflow.
Ensure daily staffing levels and cross‑training is adequate.
Coordinate registrations, continuing education, licensing, etc. of branch personnel.
Perform other duties and responsibilities as assigned.
Knowledge Of
Comprehensive understanding of company policies and procedures and industry rules and regulations.
Skilled in
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases.
Ability to
Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline‑driven environment.
Employ good analytical skills to research account information and resolve problems.
Establish and communicate clear directions and priorities.
Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced work environment.
Work independently, under minimal supervision.
Education
Bachelor’s degree from a four‑year college or university in a related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience.
Any equivalent combination of experience, education and/or training as approved by Human Resources.
Licenses/Certifications
Securities Industry Essentials (SIE) required provided that an exemption or grandfathering cannot be applied.
Series 7 and 66 (or 63 and 65) required.
Ability to obtain Series 9 & 10 within six (6) months of hire.
Ability to obtain additional securities and advisory state registrations if required by state.
Travel Required 20 % of the Time
Salary Range $55,000.00 – $90,000.00
At Raymond James we use five guiding behaviors – Develop, Collaborate, Decide, Deliver, Improve – to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view. We expect associates at all levels to:
Grow professionally and inspire others to do the same.
Work with and through others to achieve desired outcomes.
Make prompt, pragmatic choices and act with the client in mind.
Take ownership and hold themselves and others accountable for delivering results that matter.
Contribute to the continuous evolution of the firm.
The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #J-18808-Ljbffr
Responsibilities
Become trained and skilled to effectively and efficiently function in the Operations Manager role.
Perform backup for all operational functions as required by workloads and absences.
Work directly with home office personnel to coordinate branch‑home office workflow.
Complete self‑audit of branch procedures.
Assist Branch Manager with confidential matters and compliance visits and replies.
Assist Branch Manager with controlling expenses and operating at peak efficiencies.
Oversee ordering of supplies, purchase orders and postage usage.
May review branch invoices and operating statements.
Maintain branch operational manuals.
Research and resolve complex problems relating to client accounts and inquiries.
Assist Branch Manager in disseminating information at regular branch meetings.
Coordinate rent, facility, office maintenance and cleaning/security issues.
Perform other duties and responsibilities as assigned. May perform some Branch Manager duties if Series 9 & 10 licensed.
Recruit, select, orient, train and supervise branch operations associates.
Conduct ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintain branch personnel files.
Review daily work of operations associates and evaluate workload and responsibilities to determine necessary assignment changes to maintain efficient workflow.
Ensure daily staffing levels and cross‑training is adequate.
Coordinate registrations, continuing education, licensing, etc. of branch personnel.
Perform other duties and responsibilities as assigned.
Knowledge Of
Comprehensive understanding of company policies and procedures and industry rules and regulations.
Skilled in
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases.
Ability to
Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline‑driven environment.
Employ good analytical skills to research account information and resolve problems.
Establish and communicate clear directions and priorities.
Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced work environment.
Work independently, under minimal supervision.
Education
Bachelor’s degree from a four‑year college or university in a related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience.
Any equivalent combination of experience, education and/or training as approved by Human Resources.
Licenses/Certifications
Securities Industry Essentials (SIE) required provided that an exemption or grandfathering cannot be applied.
Series 7 and 66 (or 63 and 65) required.
Ability to obtain Series 9 & 10 within six (6) months of hire.
Ability to obtain additional securities and advisory state registrations if required by state.
Travel Required 20 % of the Time
Salary Range $55,000.00 – $90,000.00
At Raymond James we use five guiding behaviors – Develop, Collaborate, Decide, Deliver, Improve – to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view. We expect associates at all levels to:
Grow professionally and inspire others to do the same.
Work with and through others to achieve desired outcomes.
Make prompt, pragmatic choices and act with the client in mind.
Take ownership and hold themselves and others accountable for delivering results that matter.
Contribute to the continuous evolution of the firm.
The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #J-18808-Ljbffr