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The Mason Automotive Group

SERVICE ADVISOR

The Mason Automotive Group, Rocky Mount, North Carolina, us, 27815

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Overview NOW HIRING: Chrysler Service Advisor Location: [ROCKY MOUNT, NC] Company: [ROCKY MOUNT CDJR] Job Type: Full-Time | Competitive Pay | Growth Opportunity

Are you passionate about the automotive industry and skilled in customer service? Join our fast-paced, high-performing Chrysler service department and take your career to the next level!

About the Role As a

Chrysler Service Advisor , you’ll be the vital link between our customers and technicians. Your job is to provide top-tier service, ensure accurate repairs, and deliver an exceptional customer experience.

Responsibilities

Greet customers and assess their vehicle service needs.

Prepare repair orders and communicate clearly with technicians.

Provide accurate estimates and keep customers informed throughout the repair process.

Upsell recommended maintenance and services.

Ensure all work is completed on time and meets quality standards.

Maintain strong CSI (Customer Satisfaction Index) performance.

Requirements

Previous experience as a Service Advisor (Chrysler/Dodge/Jeep/RAM experience preferred).

Strong communication and organizational skills.

CDJR certification a plus (but not required).

Ability to work in a fast-paced environment.

Valid driver’s license and clean driving record.

We Offer

Competitive pay plan (base + commission/bonus)

Factory training and certification opportunities

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

A positive, team-oriented work environment

Ready to Drive Your Career Forward? Apply today and become part of a growing team that values integrity, performance, and customer satisfaction.

Send your resume to: [luckietrm@gmail.com] Contact us at: [2529771340] ask for Luckie Toler

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