Nuss Truck Group Inc.
Posted Friday, October 3, 2025 at 6:00 AM
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers for both Volvo Construction Equipment (CE) and Heavy Duty Trucks. This position will work 1st shift.
Responsibilities
Takes customer repair requests and provides accurate estimates in a timely manner
Provides technicians repair instructions and performance expectations
Completes warranty documentation as needed for accurate and timely transactions
Coordinates communication with customers and ensures expectations are met
Performs evaluations and work quality reviews with Technicians
Ensures all parts purchases and charges are timely and accurate
Responsible for ensuring regulatory requirements are fulfilled and all employees have a safe and efficient work environment while maintaining productivity
Develops successful working relationships with customers and employees for long term satisfaction and dealer growth and profitability
Ensures repair orders, warranty documents and financial record keeping tasks are completed timely per requirements and overall dealership objectives are met
Reports all necessary information to Service Manager
Attend company required training.
Responsible for supervising technician work flows/activities.
Qualifications Education:
High school diploma or the equivalent
Experience:
5+ year’s heavy truck or equipment Technician experience.
Experience with Volvo Construction Equipment (CE) and/or similar, Heavy Duty Mack and Volvo truck products, dealerships and corporate systems preferred.
Experience in regulatory compliance related to vehicles and shop environments.
Knowledge, Skills, & Abilities:
Strong computer and software skills
Professional personal appearance
Strong troubleshooting skills
Working Conditions/Physical Demands Will work at a desk in the service department. Will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. Will move about the service area. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.
About Us Join Nuss Truck & Equipment—recognized as the 2017 American Truck Dealer of the Year—and take advantage of top-tier wages, matched vacation time, a generous hiring bonus, and the security of a premium benefits package. As one of the Midwest’s largest providers of both on-highway and vocational trucks, along with world-class Volvo Construction Equipment—including paving products and services—Nuss proudly serves every sector of the transportation and construction industries. Our award-winning sales and service teams bring decades of experience, with many team members delivering exceptional customer care for over 25 years. With ten strategic dealership locations across the Midwest—Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel, Monticello (MN), Eau Claire (WI), and Sikeston (MO)—Nuss continues to grow and lead with integrity, service, and expertise.
Other Details The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.
Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
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The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers for both Volvo Construction Equipment (CE) and Heavy Duty Trucks. This position will work 1st shift.
Responsibilities
Takes customer repair requests and provides accurate estimates in a timely manner
Provides technicians repair instructions and performance expectations
Completes warranty documentation as needed for accurate and timely transactions
Coordinates communication with customers and ensures expectations are met
Performs evaluations and work quality reviews with Technicians
Ensures all parts purchases and charges are timely and accurate
Responsible for ensuring regulatory requirements are fulfilled and all employees have a safe and efficient work environment while maintaining productivity
Develops successful working relationships with customers and employees for long term satisfaction and dealer growth and profitability
Ensures repair orders, warranty documents and financial record keeping tasks are completed timely per requirements and overall dealership objectives are met
Reports all necessary information to Service Manager
Attend company required training.
Responsible for supervising technician work flows/activities.
Qualifications Education:
High school diploma or the equivalent
Experience:
5+ year’s heavy truck or equipment Technician experience.
Experience with Volvo Construction Equipment (CE) and/or similar, Heavy Duty Mack and Volvo truck products, dealerships and corporate systems preferred.
Experience in regulatory compliance related to vehicles and shop environments.
Knowledge, Skills, & Abilities:
Strong computer and software skills
Professional personal appearance
Strong troubleshooting skills
Working Conditions/Physical Demands Will work at a desk in the service department. Will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. Will move about the service area. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.
About Us Join Nuss Truck & Equipment—recognized as the 2017 American Truck Dealer of the Year—and take advantage of top-tier wages, matched vacation time, a generous hiring bonus, and the security of a premium benefits package. As one of the Midwest’s largest providers of both on-highway and vocational trucks, along with world-class Volvo Construction Equipment—including paving products and services—Nuss proudly serves every sector of the transportation and construction industries. Our award-winning sales and service teams bring decades of experience, with many team members delivering exceptional customer care for over 25 years. With ten strategic dealership locations across the Midwest—Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel, Monticello (MN), Eau Claire (WI), and Sikeston (MO)—Nuss continues to grow and lead with integrity, service, and expertise.
Other Details The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.
Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
#J-18808-Ljbffr