Merlin Entertainments
Join us as an
Operations Manager - Cluster
at
Merlin Entertainments , leading teams at Sea Life and Bubble Planet to deliver unforgettable, world‑class guest experiences.
Base pay range: $60,000 / yr – $70,000 / yr.
Key Responsibilities
Drive guest satisfaction and operational performance by meeting daily, weekly, and annual KPIs, including per‑capita, transaction value, and mystery visit targets.
Lead the Guest Experience Team to deliver world‑class, guest‑obsessed service every day.
Recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and personal development plans.
Ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas.
Serve as Manager on Duty when required, confidently covering all guest‑facing positions as needed.
Partner with the General Manager to create compliant labor budgets, schedules, and operational plans for various day‑types and seasonal needs.
Monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the GM.
Analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability.
Collaborate with Marketing and Sales to support events, new exhibits, and special initiatives.
Lead by example, promoting positivity, teamwork, and Merlin Values at every opportunity.
Maintain compliance with internal audits, health and safety standards, and all company policies.
Perform other duties as assigned to ensure smooth and magical operations for guests and staff.
Education and Experience
High school diploma or GED required; college degree is a plus.
Minimum of three years in the service industry with at least three years in a management or leadership role, ideally in a theme park, attraction, museum, hotel, theater, or similar guest‑focused environment.
Proven track record of leading teams, developing talent, and inspiring colleagues to deliver magical guest experiences.
Ability to juggle multiple projects, priorities, and fast‑paced operational challenges with confidence and flexibility.
Strong computer skills including Microsoft Excel, Outlook, and Word.
Excellent communication, interpersonal, and organizational skills.
Highly motivated, hands‑on leader who thrives in a fun, dynamic environment and knows how to bring out the best in their team.
A passion for creating unforgettable guest experiences and helping the team succeed is a must.
Benefits
Fantastic Health Coverage: comprehensive medical, dental, and vision benefits.
Generous Paid Time Off.
Merlin Magic Pass: free entry for you, your family, and friends to our world‑famous attractions.
Recognition and Rewards programs.
401(k) Savings Plan with company match.
Tuition Assistance.
Opportunities for growth and development.
Location: New York City Metropolitan Area.
#J-18808-Ljbffr
Operations Manager - Cluster
at
Merlin Entertainments , leading teams at Sea Life and Bubble Planet to deliver unforgettable, world‑class guest experiences.
Base pay range: $60,000 / yr – $70,000 / yr.
Key Responsibilities
Drive guest satisfaction and operational performance by meeting daily, weekly, and annual KPIs, including per‑capita, transaction value, and mystery visit targets.
Lead the Guest Experience Team to deliver world‑class, guest‑obsessed service every day.
Recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and personal development plans.
Ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas.
Serve as Manager on Duty when required, confidently covering all guest‑facing positions as needed.
Partner with the General Manager to create compliant labor budgets, schedules, and operational plans for various day‑types and seasonal needs.
Monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the GM.
Analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability.
Collaborate with Marketing and Sales to support events, new exhibits, and special initiatives.
Lead by example, promoting positivity, teamwork, and Merlin Values at every opportunity.
Maintain compliance with internal audits, health and safety standards, and all company policies.
Perform other duties as assigned to ensure smooth and magical operations for guests and staff.
Education and Experience
High school diploma or GED required; college degree is a plus.
Minimum of three years in the service industry with at least three years in a management or leadership role, ideally in a theme park, attraction, museum, hotel, theater, or similar guest‑focused environment.
Proven track record of leading teams, developing talent, and inspiring colleagues to deliver magical guest experiences.
Ability to juggle multiple projects, priorities, and fast‑paced operational challenges with confidence and flexibility.
Strong computer skills including Microsoft Excel, Outlook, and Word.
Excellent communication, interpersonal, and organizational skills.
Highly motivated, hands‑on leader who thrives in a fun, dynamic environment and knows how to bring out the best in their team.
A passion for creating unforgettable guest experiences and helping the team succeed is a must.
Benefits
Fantastic Health Coverage: comprehensive medical, dental, and vision benefits.
Generous Paid Time Off.
Merlin Magic Pass: free entry for you, your family, and friends to our world‑famous attractions.
Recognition and Rewards programs.
401(k) Savings Plan with company match.
Tuition Assistance.
Opportunities for growth and development.
Location: New York City Metropolitan Area.
#J-18808-Ljbffr