Westlake Financial
Join to apply for the
Jr. Supervisor - Pre30s
role at
Westlake Financial .
Westlake Financial is the largest privately held auto finance company in the nation, specializing in the acquisition and servicing of sub‑prime and non‑prime automotive retail installment contracts.
With 30% YoY growth and assets of US$2.26 Billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
Westlake Warrior | Servicing Department Junior Supervisor Under minimal supervision, the Servicing Department Junior Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participating in the training and coaching of the Servicing staff, investigating and resolving escalated issues, providing lead support and completing other work as assigned.
Responsibilities
Understand all department’s services, procedures and guidelines and communicate to all team members.
Monitor live reports and communicate concerns when identified.
Monitor phone calls to ensure proper handling.
Maintain weekly and monthly account audits and call scoring.
Maintain accurate and current attendance.
Document all interactions with agents / update coaching log.
Conduct regular review of call center agents’ performance and organize training sessions for under performers.
Maintain continuous coaching and development of staff.
Complete weekly, monthly, and annual reviews of staff.
Communicate professionally with internal and external customers.
Coach agents through challenging customer calls, diffusing escalated conversations or stepping in to assist with actual calls when needed.
Directly supervise 15 or more employees in the Servicing Department.
Ability to work under pressure and consistently meet project deadlines.
Must be able to work a flexible schedule including weekends, evenings, and extended hours.
Light travel will be required.
Maintain confidentiality with personnel and management issues.
Review delinquent account records to determine which customers must be contacted for collection of overdue accounts.
Organize collection workload according to degree and amount of delinquency and assign accounts to workers for collection.
Monitor staff and recommend telephone techniques used by Collector.
Verify accuracy of accounts.
Authorise or refer accounts for repossession and legal actions against debtors.
Assist subordinates with collection activities in difficult cases.
Supervise and coordinate activities of clerical workers in related activities.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Examine work for exactness, neatness, and conformance to policies and procedures.
Study and standardise procedures to improve efficiency of subordinates.
Maintain harmony among workers and resolve grievances.
Prepare composite reports from individual reports of subordinates.
Adjust errors and complaints.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
Knowledge, Skills, Licenses
Ability to interpret and explain policies and procedures to others.
Exercise sound judgment when making decisions.
Excellent organization and prioritization skills.
Use proper grammar and email etiquette, including accurate spelling and correct vocabulary.
Diffuse hostile callers.
Develop and deliver training.
Ability to work under time constraints and daily deadlines.
Good interpersonal skills and teamwork awareness.
Bi‑lingual (Spanish) a plus.
Must be able to maintain an 8‑hour shift; flexible schedule required; willing to work overtime, weekends, and evening shifts.
Education
High School Diploma; required.
College Degree; preferred.
Experience
Minimum 2 years in a Supervisor or manager role with a team of 5 or more direct reports.
Pay Rate
$22.00 per hour plus bonus potential.
Compensation will be determined at hiring based on location, skill, experience, etc.
Full Time Benefits
Medical, Dental, and Vision benefits.
Life Insurance, Flexible Spending Account.
401K matching.
Employee Stock Ownership Program.
Wellness Program, Daily Team Exercises.
Westlake University, Certification Programs.
Career Path Opportunities.
Discounts on Parks, Museums, Movie Tickets, and Attractions.
AT&T Wireless Discounts.
Employee Loan Assistance.
Annual Flu Shots, Biometric Screenings.
Paid Vacations Days, Paid Sick Days, Paid Holidays.
Rental Car Discounts.
Dell Member Purchase Program.
UKG Wallet.
About Us People. Purpose. Passion. These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub‑prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as “The Buy Program ©”) allows dealers to get an on‑the‑spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an internet‑based, privately held finance company that specializes in the acquisition and servicing of sub‑prime and non‑prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States.
All collections and servicing are performed in‑house from our central facility located in the Mid‑Wilshire area of Los Angeles.
Westlake’s success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
Contact Us https://www.westlakefinancial.com/careers/
Equal Opportunity Employment Statement We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and interview process should notify a representative of the organization.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
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Jr. Supervisor - Pre30s
role at
Westlake Financial .
Westlake Financial is the largest privately held auto finance company in the nation, specializing in the acquisition and servicing of sub‑prime and non‑prime automotive retail installment contracts.
With 30% YoY growth and assets of US$2.26 Billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
Westlake Warrior | Servicing Department Junior Supervisor Under minimal supervision, the Servicing Department Junior Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participating in the training and coaching of the Servicing staff, investigating and resolving escalated issues, providing lead support and completing other work as assigned.
Responsibilities
Understand all department’s services, procedures and guidelines and communicate to all team members.
Monitor live reports and communicate concerns when identified.
Monitor phone calls to ensure proper handling.
Maintain weekly and monthly account audits and call scoring.
Maintain accurate and current attendance.
Document all interactions with agents / update coaching log.
Conduct regular review of call center agents’ performance and organize training sessions for under performers.
Maintain continuous coaching and development of staff.
Complete weekly, monthly, and annual reviews of staff.
Communicate professionally with internal and external customers.
Coach agents through challenging customer calls, diffusing escalated conversations or stepping in to assist with actual calls when needed.
Directly supervise 15 or more employees in the Servicing Department.
Ability to work under pressure and consistently meet project deadlines.
Must be able to work a flexible schedule including weekends, evenings, and extended hours.
Light travel will be required.
Maintain confidentiality with personnel and management issues.
Review delinquent account records to determine which customers must be contacted for collection of overdue accounts.
Organize collection workload according to degree and amount of delinquency and assign accounts to workers for collection.
Monitor staff and recommend telephone techniques used by Collector.
Verify accuracy of accounts.
Authorise or refer accounts for repossession and legal actions against debtors.
Assist subordinates with collection activities in difficult cases.
Supervise and coordinate activities of clerical workers in related activities.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Examine work for exactness, neatness, and conformance to policies and procedures.
Study and standardise procedures to improve efficiency of subordinates.
Maintain harmony among workers and resolve grievances.
Prepare composite reports from individual reports of subordinates.
Adjust errors and complaints.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
Knowledge, Skills, Licenses
Ability to interpret and explain policies and procedures to others.
Exercise sound judgment when making decisions.
Excellent organization and prioritization skills.
Use proper grammar and email etiquette, including accurate spelling and correct vocabulary.
Diffuse hostile callers.
Develop and deliver training.
Ability to work under time constraints and daily deadlines.
Good interpersonal skills and teamwork awareness.
Bi‑lingual (Spanish) a plus.
Must be able to maintain an 8‑hour shift; flexible schedule required; willing to work overtime, weekends, and evening shifts.
Education
High School Diploma; required.
College Degree; preferred.
Experience
Minimum 2 years in a Supervisor or manager role with a team of 5 or more direct reports.
Pay Rate
$22.00 per hour plus bonus potential.
Compensation will be determined at hiring based on location, skill, experience, etc.
Full Time Benefits
Medical, Dental, and Vision benefits.
Life Insurance, Flexible Spending Account.
401K matching.
Employee Stock Ownership Program.
Wellness Program, Daily Team Exercises.
Westlake University, Certification Programs.
Career Path Opportunities.
Discounts on Parks, Museums, Movie Tickets, and Attractions.
AT&T Wireless Discounts.
Employee Loan Assistance.
Annual Flu Shots, Biometric Screenings.
Paid Vacations Days, Paid Sick Days, Paid Holidays.
Rental Car Discounts.
Dell Member Purchase Program.
UKG Wallet.
About Us People. Purpose. Passion. These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub‑prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as “The Buy Program ©”) allows dealers to get an on‑the‑spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an internet‑based, privately held finance company that specializes in the acquisition and servicing of sub‑prime and non‑prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States.
All collections and servicing are performed in‑house from our central facility located in the Mid‑Wilshire area of Los Angeles.
Westlake’s success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
Contact Us https://www.westlakefinancial.com/careers/
Equal Opportunity Employment Statement We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and interview process should notify a representative of the organization.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
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