Transcom
Technical and Customer Experience Advisor - Work From Home - US
Transcom, Oklahoma City, Oklahoma, United States
Overview
Do you love exploring the ways technology helps you do all your favorite things? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home? Join our Transcom Family as a Technical and Customer Experience Advisor! You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you\'ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Call samples: Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80 Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a Call Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d Call Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv What you will do Be the friendly voice for customers by actively listening, analyzing, and isolating technical issues; navigate multiple applications to research solutions; multitask in systems while providing step-by-step instructions with accuracy and timeliness; calmly resolve conflicts and handle frustrated customers with service orientation and empathy. Work independently in a virtual environment, maintaining a full-time schedule and handling high-volume inbound calls.
Responsibilities
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while giving clear, step-by-step instructions with accuracy and timeliness
Provide conflict resolution and manage frustrated customer situations with courtesy and professionalism
Work remotely from home with discipline and motivation to succeed in a virtual environment
Adhere to a full-time schedule and handle high-volume inbound calls
Maintain a focused workstation setup (headset, desk) to communicate with customers during shifts
Qualifications and Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to pass a criminal background check
Able to work a full-time 32-40 hour week with overtime as needed
Able to adhere to a assigned schedule and work varied shifts (evenings, weekends, holidays)
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written and verbal communication skills
Professional, courteous, and service-oriented
Willingness to follow procedures and policies
Able to multitask across applications while talking to customers
Able to thrive in a fast-paced, time-pressured environment
Active listening and empathy; ability to handle conflict with customers
Ability to work in an environment requiring sitting, reaching, typing, reading, and concentration for prolonged periods
Experience reviewing financial transactions and assisting customers with enrollments, cancellations, or disputes is preferred
Experience in a technical support role or troubleshooting is preferred
Previous call center and/or work-from-home experience is preferred
Location and Work Arrangement Location : Work at Home
Location Requirements : Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. Note: There is a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.
Work at Home Requirements :
Transcom provides all-in-one computer, monitor, and headset for this position, with built-in webcam for training and meetings
A secure, quiet, distraction-free work environment during your scheduled shift
Your home office must be a private room with a door
Your monitor should not face a window if the office is on a ground floor
Your home office must have a hardwired Internet connection (DSL, Fiber, or Cable)
Dial-up, Wireless, Mobile Hotspot, or Satellite Internet cannot be used
Minimum speeds: download 20 Mbps, upload 3 Mbps, ping
Typing and internet speed assessments during the application may require a personal computer to be available
Life at Transcom What Life at Transcom is like!
Transcom is a global customer experience specialist providing customer care, sales, technical support and credit management services through a network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 centers in 28 countries, delivering services in 33 languages.
We currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on the Top 100 companies to watch for remote work in 2025.
At Transcom, we are committed to our clients and to each other. We care, and you are included from day one. We are the voice of our clients. We are Transcom. We are passionate about people.
#J-18808-Ljbffr
Do you love exploring the ways technology helps you do all your favorite things? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home? Join our Transcom Family as a Technical and Customer Experience Advisor! You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you\'ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Call samples: Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80 Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a Call Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d Call Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv What you will do Be the friendly voice for customers by actively listening, analyzing, and isolating technical issues; navigate multiple applications to research solutions; multitask in systems while providing step-by-step instructions with accuracy and timeliness; calmly resolve conflicts and handle frustrated customers with service orientation and empathy. Work independently in a virtual environment, maintaining a full-time schedule and handling high-volume inbound calls.
Responsibilities
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while giving clear, step-by-step instructions with accuracy and timeliness
Provide conflict resolution and manage frustrated customer situations with courtesy and professionalism
Work remotely from home with discipline and motivation to succeed in a virtual environment
Adhere to a full-time schedule and handle high-volume inbound calls
Maintain a focused workstation setup (headset, desk) to communicate with customers during shifts
Qualifications and Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to pass a criminal background check
Able to work a full-time 32-40 hour week with overtime as needed
Able to adhere to a assigned schedule and work varied shifts (evenings, weekends, holidays)
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written and verbal communication skills
Professional, courteous, and service-oriented
Willingness to follow procedures and policies
Able to multitask across applications while talking to customers
Able to thrive in a fast-paced, time-pressured environment
Active listening and empathy; ability to handle conflict with customers
Ability to work in an environment requiring sitting, reaching, typing, reading, and concentration for prolonged periods
Experience reviewing financial transactions and assisting customers with enrollments, cancellations, or disputes is preferred
Experience in a technical support role or troubleshooting is preferred
Previous call center and/or work-from-home experience is preferred
Location and Work Arrangement Location : Work at Home
Location Requirements : Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. Note: There is a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.
Work at Home Requirements :
Transcom provides all-in-one computer, monitor, and headset for this position, with built-in webcam for training and meetings
A secure, quiet, distraction-free work environment during your scheduled shift
Your home office must be a private room with a door
Your monitor should not face a window if the office is on a ground floor
Your home office must have a hardwired Internet connection (DSL, Fiber, or Cable)
Dial-up, Wireless, Mobile Hotspot, or Satellite Internet cannot be used
Minimum speeds: download 20 Mbps, upload 3 Mbps, ping
Typing and internet speed assessments during the application may require a personal computer to be available
Life at Transcom What Life at Transcom is like!
Transcom is a global customer experience specialist providing customer care, sales, technical support and credit management services through a network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 centers in 28 countries, delivering services in 33 languages.
We currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on the Top 100 companies to watch for remote work in 2025.
At Transcom, we are committed to our clients and to each other. We care, and you are included from day one. We are the voice of our clients. We are Transcom. We are passionate about people.
#J-18808-Ljbffr