City National Bank of Florida
Overview
The Market Manager has a proven track record in supervision, sales, and bank operations. The role is responsible for managing the banking center efficiently in accordance with established procedures. The manager supervises at least two employees, including Universal Bankers, and ensures the efficient operation of the Banking Center. Cross‑trained in all client service areas—including cash handling, opening accounts, wire transfers— the manager maintains accuracy, excellence in client service, and adherence to security and regulatory procedures. The manager may guide and supervise other Market Managers as needed and train Market Managers assigned to other Banking Centers.
Principal Duties & Responsibilities
Collaborate with Business Market Leader and Small Business Banker to grow deposit and loan balance, focusing on client retention and identifying new opportunities. Partner with BML and SBB to promote referrals. Research, prepare, and make outbound service calls to consult customers, handle objections, close referrals to the appropriate business line partner, ensuring client retention and satisfaction. Monitor, review, and ensure financial ticklers are cleared promptly per Bank guidelines. Review Banking Center Statement of Condition to monitor deposit and loan balances. Hold Business Transaction Reps and Business Transaction Leaders accountable for lead scrubbing. Coach Universal Bankers and Universal Bankers Seniors to bank standards for client referrals. Provide timely and efficient client service by continuously repositioning staff against daily workflow demands. Make decisions within authority such as check approvals, wires, debit/credit tickets and other necessary transactions within limits. Ensure accuracy of bank currency and coin supply and verify cash shipments. Facilitate ATM balancing and process night depository deposits, vault duties, and ATM reconciliations. Manage teller line to ensure all teller work is correctly scanned through branch remote capture daily. Serve as backup to Universal Banker and Senior; perform paying, receiving, and collection functions with high accuracy. Adhere to BSA/AML and security policies and procedures. Complete required documents for safe deposit box rent, transfer, surrender. Monitor and coordinate SBB schedule of blocked time for sales activities and prospecting lead calling. Identify cross‑selling opportunities to develop client relations and exceed referral/sales team goals. Risk mitigation, account opening, branch opening procedures, Regulation CC, business continuity, fraud prevention, and testing comply with Bank guidelines.
Qualifications
2‑4 years of retail banking operational experience at a supervisory level. Previous Branch/Bank Management experience preferred. Strong business acumen and sales ability with persuasiveness skills. Proven ability to exceed goals. Effective coaching skills for team members. Excellent communication, problem solving, and decision‑making skills. Well organized and detail oriented.
Education
High School Diploma or GED equivalent required.
Special Information To Candidates
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters here. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c). Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305‑577‑7680 or by e‑mail at employment@citynational.com.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development Banking
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The Market Manager has a proven track record in supervision, sales, and bank operations. The role is responsible for managing the banking center efficiently in accordance with established procedures. The manager supervises at least two employees, including Universal Bankers, and ensures the efficient operation of the Banking Center. Cross‑trained in all client service areas—including cash handling, opening accounts, wire transfers— the manager maintains accuracy, excellence in client service, and adherence to security and regulatory procedures. The manager may guide and supervise other Market Managers as needed and train Market Managers assigned to other Banking Centers.
Principal Duties & Responsibilities
Collaborate with Business Market Leader and Small Business Banker to grow deposit and loan balance, focusing on client retention and identifying new opportunities. Partner with BML and SBB to promote referrals. Research, prepare, and make outbound service calls to consult customers, handle objections, close referrals to the appropriate business line partner, ensuring client retention and satisfaction. Monitor, review, and ensure financial ticklers are cleared promptly per Bank guidelines. Review Banking Center Statement of Condition to monitor deposit and loan balances. Hold Business Transaction Reps and Business Transaction Leaders accountable for lead scrubbing. Coach Universal Bankers and Universal Bankers Seniors to bank standards for client referrals. Provide timely and efficient client service by continuously repositioning staff against daily workflow demands. Make decisions within authority such as check approvals, wires, debit/credit tickets and other necessary transactions within limits. Ensure accuracy of bank currency and coin supply and verify cash shipments. Facilitate ATM balancing and process night depository deposits, vault duties, and ATM reconciliations. Manage teller line to ensure all teller work is correctly scanned through branch remote capture daily. Serve as backup to Universal Banker and Senior; perform paying, receiving, and collection functions with high accuracy. Adhere to BSA/AML and security policies and procedures. Complete required documents for safe deposit box rent, transfer, surrender. Monitor and coordinate SBB schedule of blocked time for sales activities and prospecting lead calling. Identify cross‑selling opportunities to develop client relations and exceed referral/sales team goals. Risk mitigation, account opening, branch opening procedures, Regulation CC, business continuity, fraud prevention, and testing comply with Bank guidelines.
Qualifications
2‑4 years of retail banking operational experience at a supervisory level. Previous Branch/Bank Management experience preferred. Strong business acumen and sales ability with persuasiveness skills. Proven ability to exceed goals. Effective coaching skills for team members. Excellent communication, problem solving, and decision‑making skills. Well organized and detail oriented.
Education
High School Diploma or GED equivalent required.
Special Information To Candidates
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters here. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c). Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305‑577‑7680 or by e‑mail at employment@citynational.com.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development Banking
#J-18808-Ljbffr