Pho Prime, LLC
Overview
Address 400 Libbey Parkway, Weymouth, MA, 02189, US Compensation $18.00 - $25.00/hour Job Description Be the Voice of Exceptional Service - Join Aspinwall Plumbing & Heating as a CSR! Position Title: Customer Service Representative (CSR) Company Name: Aspinwall Plumbing & Heating Pay Range: $18-$25+ per hour + Potential Performance Bonuses Employment Type: Part-Time Location: Weymouth, MA Job Overview Aspinwall Plumbing & Heating is seeking two friendly, organized, and dependable Customer Service Representatives to join our front-line team. As the first point of contact for our valued customers, you\'ll play a key role in scheduling service appointments, providing clear and professional communication, and ensuring a smooth customer experience from first call to final follow-up. This is more than just answering phones - you\'ll be part of a collaborative office team that supports our technicians, builds customer trust, and contributes directly to our reputation for excellence across the South Shore. Who We Are
Since 1972, Aspinwall Plumbing & Heating has proudly served our community with integrity, precision, and a family-first approach. As a true family-owned and operated company, we value relationships - with our customers and our employees - above all else. We believe in rewarding performance, offering career growth opportunities, and creating a work environment where you\'re respected, appreciated, and supported. Key Responsibilities
Answer incoming calls promptly and courteously, providing a professional first impression. Listen actively to customer concerns and gather all necessary details for service calls. Schedule and dispatch technicians using our scheduling software. Clearly communicate appointment times, technician updates, and service expectations. Maintain accurate records of customer interactions, service history, and follow-up actions. Resolve basic customer concerns or route them to management when needed. Build trust and rapport with customers through reliable and friendly service. Follow up to ensure customer needs have been fully addressed. Work closely with technicians, managers, and other departments to coordinate service. Identify and recommend additional services or products when appropriate. Qualifications
High school diploma or GED required. 3-5+ years of customer service experience preferred. Strong verbal and written communication skills. Ability to multi-task, prioritize, and work efficiently in a fast-paced environment. Professional phone presence and active listening skills. High attention to detail with accurate data entry and recordkeeping. Ability to remain composed in high-volume or stressful situations. Familiarity with CRM systems; ServiceTitan experience a plus. Proficiency with Microsoft Office 365 (Word, Excel, Outlook, PowerPoint). Call Center Experience Preferred. Inbound/Outbound Call Experience Preferred. Sales Experience Preferred. Benefits (Part-Time)
Competitive hourly wage. Performance bonuses and commission for membership sales (preventive maintenance contracts). Opportunities for advancement and wage increases based on performance. On-the-job training and support. Earned sick leave. Schedule
Part-Time Four to five hours a day, Monday-Friday, with potential opportunities for full-time Onsite, second-floor office location (accessible by stairs) Location
Aspinwall Plumbing & Heating office - Weymouth, MA Equal Employment Opportunity Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. #SE25 Start Your Application
First Name (Legal) Last Name (Legal) Email Phone Number Please upload a copy of your resume Upload File or drag and drop here Max file size: 15MB By checking this box, I agree to receive texts from Fountain sent on behalf of Aspinwall Plumbing & Heating regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service.
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Address 400 Libbey Parkway, Weymouth, MA, 02189, US Compensation $18.00 - $25.00/hour Job Description Be the Voice of Exceptional Service - Join Aspinwall Plumbing & Heating as a CSR! Position Title: Customer Service Representative (CSR) Company Name: Aspinwall Plumbing & Heating Pay Range: $18-$25+ per hour + Potential Performance Bonuses Employment Type: Part-Time Location: Weymouth, MA Job Overview Aspinwall Plumbing & Heating is seeking two friendly, organized, and dependable Customer Service Representatives to join our front-line team. As the first point of contact for our valued customers, you\'ll play a key role in scheduling service appointments, providing clear and professional communication, and ensuring a smooth customer experience from first call to final follow-up. This is more than just answering phones - you\'ll be part of a collaborative office team that supports our technicians, builds customer trust, and contributes directly to our reputation for excellence across the South Shore. Who We Are
Since 1972, Aspinwall Plumbing & Heating has proudly served our community with integrity, precision, and a family-first approach. As a true family-owned and operated company, we value relationships - with our customers and our employees - above all else. We believe in rewarding performance, offering career growth opportunities, and creating a work environment where you\'re respected, appreciated, and supported. Key Responsibilities
Answer incoming calls promptly and courteously, providing a professional first impression. Listen actively to customer concerns and gather all necessary details for service calls. Schedule and dispatch technicians using our scheduling software. Clearly communicate appointment times, technician updates, and service expectations. Maintain accurate records of customer interactions, service history, and follow-up actions. Resolve basic customer concerns or route them to management when needed. Build trust and rapport with customers through reliable and friendly service. Follow up to ensure customer needs have been fully addressed. Work closely with technicians, managers, and other departments to coordinate service. Identify and recommend additional services or products when appropriate. Qualifications
High school diploma or GED required. 3-5+ years of customer service experience preferred. Strong verbal and written communication skills. Ability to multi-task, prioritize, and work efficiently in a fast-paced environment. Professional phone presence and active listening skills. High attention to detail with accurate data entry and recordkeeping. Ability to remain composed in high-volume or stressful situations. Familiarity with CRM systems; ServiceTitan experience a plus. Proficiency with Microsoft Office 365 (Word, Excel, Outlook, PowerPoint). Call Center Experience Preferred. Inbound/Outbound Call Experience Preferred. Sales Experience Preferred. Benefits (Part-Time)
Competitive hourly wage. Performance bonuses and commission for membership sales (preventive maintenance contracts). Opportunities for advancement and wage increases based on performance. On-the-job training and support. Earned sick leave. Schedule
Part-Time Four to five hours a day, Monday-Friday, with potential opportunities for full-time Onsite, second-floor office location (accessible by stairs) Location
Aspinwall Plumbing & Heating office - Weymouth, MA Equal Employment Opportunity Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. #SE25 Start Your Application
First Name (Legal) Last Name (Legal) Email Phone Number Please upload a copy of your resume Upload File or drag and drop here Max file size: 15MB By checking this box, I agree to receive texts from Fountain sent on behalf of Aspinwall Plumbing & Heating regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service.
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