Caesars Entertainment
Hotel Operations Manager (Caesars Palace LV)
Caesars Entertainment, Las Vegas, Nevada, us, 89105
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
Job Summary
Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management. How You Will Create the Extraordinary
Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. Resolve guests concerns, taking corrective action as necessary. Inspect facilities, services and equipment and recommend changes or improvements as necessary. Establish and administer safety policies and procedures pertaining to the Hotel Department and assure adherence to these policies and procedures. Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations. Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establish and maintain required channels of communication. Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility. Recommend/implement incentive programs in department that address reducing costs or increasing revenues. Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Perform any other tasks/functions assigned by direct supervisor. What You Will Need
Must be 21 years of age or older Listen to and offer reasonable solutions in response to hotel guest complaints or problems. Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift. Attend informational and pre-convention meetings to determine if the group requires special needs. Assist with employee schedule adjustments as needed (due to sick calls, etc.) Complete employee performance appraisals. Coach and discipline associates as necessary. College degree preferred or related experience required Three to five years of supervisory experience required hotel operations. Additional Requirements
Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required. Demonstrated ability in maintaining consistent, high quality service levels. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to work at a fast pace and in stressful situations. Must have knowledge of computer systems and applications. Must be able to read, write, speak and understand English. Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports. Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time. Ability to do a large amount of walking and standing. Auditory abilities (with or without aids or special devices) are needed for telephone usage, as well as guest and staff communication. Must be able to perform physical job duties of line employees in emergency situations. Must be able to maneuver to all areas of the casino and the retail shops. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management. How You Will Create the Extraordinary
Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. Resolve guests concerns, taking corrective action as necessary. Inspect facilities, services and equipment and recommend changes or improvements as necessary. Establish and administer safety policies and procedures pertaining to the Hotel Department and assure adherence to these policies and procedures. Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations. Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establish and maintain required channels of communication. Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility. Recommend/implement incentive programs in department that address reducing costs or increasing revenues. Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Perform any other tasks/functions assigned by direct supervisor. What You Will Need
Must be 21 years of age or older Listen to and offer reasonable solutions in response to hotel guest complaints or problems. Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift. Attend informational and pre-convention meetings to determine if the group requires special needs. Assist with employee schedule adjustments as needed (due to sick calls, etc.) Complete employee performance appraisals. Coach and discipline associates as necessary. College degree preferred or related experience required Three to five years of supervisory experience required hotel operations. Additional Requirements
Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required. Demonstrated ability in maintaining consistent, high quality service levels. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to work at a fast pace and in stressful situations. Must have knowledge of computer systems and applications. Must be able to read, write, speak and understand English. Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports. Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time. Ability to do a large amount of walking and standing. Auditory abilities (with or without aids or special devices) are needed for telephone usage, as well as guest and staff communication. Must be able to perform physical job duties of line employees in emergency situations. Must be able to maneuver to all areas of the casino and the retail shops. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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