Monro Muffler/Brake
Automotive Store General Manager
Monro Muffler/Brake, Stone Mountain, Georgia, United States, 30083
Overview
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states, powering 16 tire and auto service brands. We are united under Destination Monro with the mission to bring guests the highest quality tire and auto service. We recruit motivated individuals at every career stage for roles in retail locations, field management, and store operations at our Store Support Center in Rochester, New York. If you enjoy helping others, working on cars, teamwork, problem solving, and guest relationships, Monro could be your destination. Destination Monro - Your Career is Here! Compensation potential for this position is 70k to 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives. Job Description
Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain store condition to Monro standards for cleanliness and guest-ready readiness.
Schedule guest appointments and assign teammates according to skill level for timely completion of vehicle services/repairs.
Achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of safety standards.
Maintain technical knowledge and complete all Monro University training modules.
Operate, utilize, and maintain all equipment in a safe manner per guidelines (lifts, welders, brake lathes, etc.).
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals.
Ability to problem solve, manage inventory, merchandising, and customer service.
Communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and have a satisfactory MVR.
Background checks are conducted where applicable; no applicant is automatically disqualified solely due to a criminal record. The Company considers the nature of the offense, timing, explanation, and relevance to the position.
Profile Summary
Guest- and team-focused mindset with experience in customer-facing environments.
Excellent verbal and written communication skills for conveying technical issues and routine reports.
Business-minded with drive to exceed goals.
Basic math skills for discounts and percentages.
Proactive and capable of multi-tasking in a fast-paced environment.
Ability to mentor, coach, and develop teammates.
Problem-solving and resolution of customer complaints.
Work Environment & Physical Requirements This job operates in an automotive shop environment with moderate noise, varying conditions, chemicals, odors, dirt, and dust. Flexibility for hours, days, evenings, weekends, and holidays is required. Typical physical requirements include:
Work ~45 hours per week.
Lift up to 50 lbs. unaided.
Frequent standing, walking, and repetitive movements; occasional bending, stooping, and kneeling.
Benefits
Performance-based incentives
Paid vacation and holidays
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit, Employee Discounts
Healthcare, Vision, and Dental
Employee Access Perks, Career Advancement Opportunities
Your next Destination!
Growth Opportunity:
At Monro we’re committed to helping teammates grow through coursework, leadership development, and on-the-job training, with Monro University and company-sponsored certifications to advance careers.
Monro, Inc. is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states, powering 16 tire and auto service brands. We are united under Destination Monro with the mission to bring guests the highest quality tire and auto service. We recruit motivated individuals at every career stage for roles in retail locations, field management, and store operations at our Store Support Center in Rochester, New York. If you enjoy helping others, working on cars, teamwork, problem solving, and guest relationships, Monro could be your destination. Destination Monro - Your Career is Here! Compensation potential for this position is 70k to 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives. Job Description
Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain store condition to Monro standards for cleanliness and guest-ready readiness.
Schedule guest appointments and assign teammates according to skill level for timely completion of vehicle services/repairs.
Achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of safety standards.
Maintain technical knowledge and complete all Monro University training modules.
Operate, utilize, and maintain all equipment in a safe manner per guidelines (lifts, welders, brake lathes, etc.).
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals.
Ability to problem solve, manage inventory, merchandising, and customer service.
Communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and have a satisfactory MVR.
Background checks are conducted where applicable; no applicant is automatically disqualified solely due to a criminal record. The Company considers the nature of the offense, timing, explanation, and relevance to the position.
Profile Summary
Guest- and team-focused mindset with experience in customer-facing environments.
Excellent verbal and written communication skills for conveying technical issues and routine reports.
Business-minded with drive to exceed goals.
Basic math skills for discounts and percentages.
Proactive and capable of multi-tasking in a fast-paced environment.
Ability to mentor, coach, and develop teammates.
Problem-solving and resolution of customer complaints.
Work Environment & Physical Requirements This job operates in an automotive shop environment with moderate noise, varying conditions, chemicals, odors, dirt, and dust. Flexibility for hours, days, evenings, weekends, and holidays is required. Typical physical requirements include:
Work ~45 hours per week.
Lift up to 50 lbs. unaided.
Frequent standing, walking, and repetitive movements; occasional bending, stooping, and kneeling.
Benefits
Performance-based incentives
Paid vacation and holidays
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit, Employee Discounts
Healthcare, Vision, and Dental
Employee Access Perks, Career Advancement Opportunities
Your next Destination!
Growth Opportunity:
At Monro we’re committed to helping teammates grow through coursework, leadership development, and on-the-job training, with Monro University and company-sponsored certifications to advance careers.
Monro, Inc. is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr