TDS Telecommunications LLC
Field Service Technician
TDS Telecommunications LLC, West Middleton, Wisconsin, United States
Overview
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a
Field Service Technician
you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. This position has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE. This position may require in-field support and on-call responsibilities and requires the individual to reside within a 60-minute distance from Verona, WI. These responsibilities may be hired at various Field Service Technician levels depending on skills and qualifications. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are interested and qualified for. Responsibilities
Assists with on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment may be required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities. Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches. Supports enhancing and maintaining record systems (cross connects, line groups, network elements, etc.). Provides excellent customer service. Proactively educates and sells TDS products and services to customers. Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment. Qualifications
Required Qualifications
Must have and maintain a valid driver's license. Must follow the TDS attendance guidelines to meet business needs. Other Qualifications
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed. Must successfully pass all components of the Safety Course curriculum. Able to maintain DOT requirements for operating vehicles with a combined GVWR > 10,000 lbs. A+ certification and computer networking experience. Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video. Proficient with computer applications (Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel). Ability to work independently with minimal supervision and demonstrate strong customer service and sales skills, along with effective verbal and written communication. Proven organizational skills and ability to multi-task. Ability to operate vehicles with manual transmissions. Note: If you meet the Required Qualifications and believe your experience aligns with the Other Qualifications, we encourage you to apply. Benefits
We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20+ hours/week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30+ hours/week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time All associates may participate in Associate Resource Groups to foster community and professional development. Company & EEO
TDS Telecom provides high-speed internet, TV entertainment, and phone services across the U.S. With over 50 years of experience, we are committed to building and expanding fiber optic networks. We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.): $22.62/Hr. - $33.94/Hr.
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At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a
Field Service Technician
you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. This position has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE. This position may require in-field support and on-call responsibilities and requires the individual to reside within a 60-minute distance from Verona, WI. These responsibilities may be hired at various Field Service Technician levels depending on skills and qualifications. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are interested and qualified for. Responsibilities
Assists with on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment may be required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities. Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches. Supports enhancing and maintaining record systems (cross connects, line groups, network elements, etc.). Provides excellent customer service. Proactively educates and sells TDS products and services to customers. Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment. Qualifications
Required Qualifications
Must have and maintain a valid driver's license. Must follow the TDS attendance guidelines to meet business needs. Other Qualifications
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed. Must successfully pass all components of the Safety Course curriculum. Able to maintain DOT requirements for operating vehicles with a combined GVWR > 10,000 lbs. A+ certification and computer networking experience. Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video. Proficient with computer applications (Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel). Ability to work independently with minimal supervision and demonstrate strong customer service and sales skills, along with effective verbal and written communication. Proven organizational skills and ability to multi-task. Ability to operate vehicles with manual transmissions. Note: If you meet the Required Qualifications and believe your experience aligns with the Other Qualifications, we encourage you to apply. Benefits
We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20+ hours/week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30+ hours/week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time All associates may participate in Associate Resource Groups to foster community and professional development. Company & EEO
TDS Telecom provides high-speed internet, TV entertainment, and phone services across the U.S. With over 50 years of experience, we are committed to building and expanding fiber optic networks. We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.): $22.62/Hr. - $33.94/Hr.
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