SkinSpirit
Description
Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are the best in the industry, renowned for personalized service that delivers safe, effective, medically‑proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.
Department:
Administrative Employment Type:
Full Time Location:
Los Gatos Compensation:
$20.00 - $28.00 / hour
The Client Care Coordinator is primarily responsible for supporting the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. Clinics run retail hours including weekends; availability for weekday, weekend, and evening shifts is required.
What You Will Do
Work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
Provide excellent client care and customer service.
Answer and screen a high volume of inbound phone calls.
Manage appointments (scheduling, moving, and canceling).
Actively promote the clinic, treatments, services, products, programs, promotions, and discounts available.
Provide accurate, appropriate, and immediate responses to all guest requests to ensure complete satisfaction.
Accurately complete client transactions.
Manage multiple responsibilities while maintaining composure and prioritizing client needs.
Perform opening and closing duties of the clinic.
Efficiently perform basic office administrative support tasks including mailing, faxing, sorting, typing, and filing.
Maintain complete confidentiality in all guest matters in accordance with company policy.
Assist with other duties and projects as assigned by management.
What You Will Bring Skills, Knowledge & Expertise
High School Diploma or GED required; AA preferred.
1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
Exceptional customer service skills.
Ability to be efficient and productive in a fast‑paced environment.
Ability to multi‑task, prioritize, and organize with consistently high accuracy.
Must be a team player with initiative and independence.
Knowledge of Internet, Outlook, Excel, Word, and ability to learn new software quickly.
Social media experience is a plus.
Excellent written, verbal, and interpersonal skills.
Great attention to detail and accuracy.
Consistently demonstrates good judgment, strong character, ethics, and high standards of performance.
Experience in medical office/understanding of cosmetic procedures/skin care products.
Experience with Zenoti or other POS systems preferred but not required.
Physical Requirements
Prolonged periods of:
Sitting at desk and working on a computer.
Repeating the same movements.
Talking and hearing.
Occasional periods of:
Standing, walking, use of hands and fingers, handling or feeling.
Reaching with hands and arms.
Climbing or balancing, stooping, kneeling, crouching or crawling.
Occasionally lifting or moving up to 20 pounds and occasionally up to 30 pounds.
Benefits We offer a competitive benefits package including generous employee discounts, Friends & Family discounts, a beautiful working environment, paid holidays, a 401(k) plan with company match, and for full‑time employees (24+ hours) medical, vision, and dental insurance.
Notices for Applicants Notice at Collection
Privacy Policy for California Residents
SkinSpirit participates in
E-Verify ; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities
SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.
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Department:
Administrative Employment Type:
Full Time Location:
Los Gatos Compensation:
$20.00 - $28.00 / hour
The Client Care Coordinator is primarily responsible for supporting the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. Clinics run retail hours including weekends; availability for weekday, weekend, and evening shifts is required.
What You Will Do
Work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
Provide excellent client care and customer service.
Answer and screen a high volume of inbound phone calls.
Manage appointments (scheduling, moving, and canceling).
Actively promote the clinic, treatments, services, products, programs, promotions, and discounts available.
Provide accurate, appropriate, and immediate responses to all guest requests to ensure complete satisfaction.
Accurately complete client transactions.
Manage multiple responsibilities while maintaining composure and prioritizing client needs.
Perform opening and closing duties of the clinic.
Efficiently perform basic office administrative support tasks including mailing, faxing, sorting, typing, and filing.
Maintain complete confidentiality in all guest matters in accordance with company policy.
Assist with other duties and projects as assigned by management.
What You Will Bring Skills, Knowledge & Expertise
High School Diploma or GED required; AA preferred.
1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
Exceptional customer service skills.
Ability to be efficient and productive in a fast‑paced environment.
Ability to multi‑task, prioritize, and organize with consistently high accuracy.
Must be a team player with initiative and independence.
Knowledge of Internet, Outlook, Excel, Word, and ability to learn new software quickly.
Social media experience is a plus.
Excellent written, verbal, and interpersonal skills.
Great attention to detail and accuracy.
Consistently demonstrates good judgment, strong character, ethics, and high standards of performance.
Experience in medical office/understanding of cosmetic procedures/skin care products.
Experience with Zenoti or other POS systems preferred but not required.
Physical Requirements
Prolonged periods of:
Sitting at desk and working on a computer.
Repeating the same movements.
Talking and hearing.
Occasional periods of:
Standing, walking, use of hands and fingers, handling or feeling.
Reaching with hands and arms.
Climbing or balancing, stooping, kneeling, crouching or crawling.
Occasionally lifting or moving up to 20 pounds and occasionally up to 30 pounds.
Benefits We offer a competitive benefits package including generous employee discounts, Friends & Family discounts, a beautiful working environment, paid holidays, a 401(k) plan with company match, and for full‑time employees (24+ hours) medical, vision, and dental insurance.
Notices for Applicants Notice at Collection
Privacy Policy for California Residents
SkinSpirit participates in
E-Verify ; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities
SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.
#J-18808-Ljbffr