Tata Consultancy Services
ServiceNow Solution Architect (GRC, SecOps)
Tata Consultancy Services, Edison, New Jersey, us, 08818
ServiceNow Solution Architect (GRC, SecOps)
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ServiceNow Solution Architect (GRC, SecOps)
role at
Tata Consultancy Services
As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Key Responsibilities
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including – GRC, SecOps modules, and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Serve as primary technical point‑of‑contact for projects focused on cybersecurity capabilities within ServiceNow (IRM/GRC, SIR, VR).
Define technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices.
Maintain expert knowledge of the ServiceNow platform and products focused on IRM/GRC & SecOps.
Required Qualifications
Experience: 10+ years of hands‑on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
5+ years of experience implementing ServiceNow GRC, SecOps modules, with a focus on stakeholder management.
Bachelor's or Master's Degree.
CTAs/ ServiceNow Certified Candidates Preferred, ServiceNow CIS certification in Risk & Compliance.
Experience in implementing and supporting SecOps and GRC projects.
Understanding of common cybersecurity concepts such as vulnerability management, risk management, cyber security frameworks (NIST, COBIT), attack vectors, threat intelligence.
Proven consulting experience as a key technical resource leading the development and delivery of Security & Risk/GRC solutions in client environments.
Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
Experience with scripting in the ServiceNow platform using JavaScript.
Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
Excellent interpersonal skills, customer‑centric attitude, and situational awareness.
Outstanding verbal, written, and presentation skills.
Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
Experience with ServiceNow integrations with third‑party systems.
Experience with ITIL principles and best practices.
Preferred Qualifications
Experience with GRC, SecOps modules.
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow.
Experience with DevOps and CI/CD pipelines for ServiceNow deployments.
Knowledge of automation tools and frameworks to drive operational efficiencies.
Technical Skills
Expertise in ServiceNow architecture, design, and configuration, including GRS, SecOps Modules.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.).
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability.
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance.
Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence.
Salary Range:
$155,000-$220,000 a year
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
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ServiceNow Solution Architect (GRC, SecOps)
role at
Tata Consultancy Services
As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Key Responsibilities
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including – GRC, SecOps modules, and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Serve as primary technical point‑of‑contact for projects focused on cybersecurity capabilities within ServiceNow (IRM/GRC, SIR, VR).
Define technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices.
Maintain expert knowledge of the ServiceNow platform and products focused on IRM/GRC & SecOps.
Required Qualifications
Experience: 10+ years of hands‑on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
5+ years of experience implementing ServiceNow GRC, SecOps modules, with a focus on stakeholder management.
Bachelor's or Master's Degree.
CTAs/ ServiceNow Certified Candidates Preferred, ServiceNow CIS certification in Risk & Compliance.
Experience in implementing and supporting SecOps and GRC projects.
Understanding of common cybersecurity concepts such as vulnerability management, risk management, cyber security frameworks (NIST, COBIT), attack vectors, threat intelligence.
Proven consulting experience as a key technical resource leading the development and delivery of Security & Risk/GRC solutions in client environments.
Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
Experience with scripting in the ServiceNow platform using JavaScript.
Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
Excellent interpersonal skills, customer‑centric attitude, and situational awareness.
Outstanding verbal, written, and presentation skills.
Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
Experience with ServiceNow integrations with third‑party systems.
Experience with ITIL principles and best practices.
Preferred Qualifications
Experience with GRC, SecOps modules.
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow.
Experience with DevOps and CI/CD pipelines for ServiceNow deployments.
Knowledge of automation tools and frameworks to drive operational efficiencies.
Technical Skills
Expertise in ServiceNow architecture, design, and configuration, including GRS, SecOps Modules.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.).
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability.
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance.
Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence.
Salary Range:
$155,000-$220,000 a year
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr