Entegra
Senior Manager, Client Enrollment & Adoption
Entegra, Chicago, Illinois, United States, 60290
Senior Manager, Client Enrollment & Adoption
Entegra is seeking a Senior Manager, Client Enrollment & Adoption to join their team. The Senior Manager, Client Enrollment & Adoption is responsible for ensuring our new clients are successfully enrolled and positioned for early success within Entegra’s Independent Business segment. This role bridges the gap between initial setup and long-term engagement, using scalable tools and proactive strategies to drive adoption of Entegra’s offerings. It manages the enrollment process, delivers resources to support client activation, monitors early usage to identify clients needing additional support, and responds to Service Cases for internal and external sales sources. The role also supports lifecycle transitions, maintains accurate documentation, contributes to the development of enrollment playbooks and templates, and supports Entegra’s transformation to a data‑driven, client‑centric model.
What You’ll Do
Manage client enrollment process from setup to activation
Deliver scalable adoption resources (guides, videos, tooltips)
Monitor early usage and flag clients needing support
Collaborate with internal teams to improve client journey
Maintain enrollment documentation and assist with playbooks/templates
What You Bring
Strong communication and organizational skills
Experience with CEM (CRM) systems and digital engagement tools
Ability to manage multiple clients and prioritize effectively
Knowledge of client lifecycle management and adoption strategies
Analytical skills to track metrics and identify trends
Experience in procurement, hospitality, foodservice, SAAS, or related industries (preferred)
Advanced proficiency with CRM (CEM), client success, and workflow management platforms
Demonstrated ability to develop and deliver training materials or client‑facing resources
Project management certification or experience leading cross‑functional initiatives
Previous experience with data analysis, reporting, and client segmentation tools
Proven track record of driving client adoption and engagement in a B2B or B2C environment
Experience collaborating with sales, marketing, and distribution teams
Strong problem‑solving skills and ability to adapt in a fast‑paced, evolving environment
Commitment to continuous improvement and innovation in client experience
What We Offer
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
Compensation is fair and equitable and is partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package (details provided to new employees upon hire).
Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Minimum Requirements
Bachelor’s Degree or equivalent experience
5 years of management experience
5 years of functional experience
Remote position – candidates must reside in Eastern or Central time zone.
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What You’ll Do
Manage client enrollment process from setup to activation
Deliver scalable adoption resources (guides, videos, tooltips)
Monitor early usage and flag clients needing support
Collaborate with internal teams to improve client journey
Maintain enrollment documentation and assist with playbooks/templates
What You Bring
Strong communication and organizational skills
Experience with CEM (CRM) systems and digital engagement tools
Ability to manage multiple clients and prioritize effectively
Knowledge of client lifecycle management and adoption strategies
Analytical skills to track metrics and identify trends
Experience in procurement, hospitality, foodservice, SAAS, or related industries (preferred)
Advanced proficiency with CRM (CEM), client success, and workflow management platforms
Demonstrated ability to develop and deliver training materials or client‑facing resources
Project management certification or experience leading cross‑functional initiatives
Previous experience with data analysis, reporting, and client segmentation tools
Proven track record of driving client adoption and engagement in a B2B or B2C environment
Experience collaborating with sales, marketing, and distribution teams
Strong problem‑solving skills and ability to adapt in a fast‑paced, evolving environment
Commitment to continuous improvement and innovation in client experience
What We Offer
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
Compensation is fair and equitable and is partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package (details provided to new employees upon hire).
Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Minimum Requirements
Bachelor’s Degree or equivalent experience
5 years of management experience
5 years of functional experience
Remote position – candidates must reside in Eastern or Central time zone.
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