Northwestern Memorial Hospital
Patient Service Representative - Multispecialty Clinic Full time Days
Northwestern Memorial Hospital, Chicago, Illinois, United States, 60290
Patient Service Representative - Multispecialty Clinic (Full-time, Days)
The salary range for this position is $18.64 - $25.16 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our
Benefits
section to learn more.
Work Hours Monday - Friday, 8:00 a.m. to 4:30 p.m.
Responsibilities
Communicates with patients and guests, including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
Completes check‑in/check‑out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Completes patient registration as needed.
Obtains patient consents/authorizations.
Collects co‑payments, past due balances and point‑of‑service payments.
Posts payments, processes billing information and performs “end of day” cash drawer closing.
Keeps waiting area clean and comfortable.
Informs patients of any delays or changes in appointment status.
Schedules appointments as necessary.
For PSRs in the Immediate Care Clinics (ICC), floats to other ICCs/departments.
May perform other duties as assigned.
Qualifications
Required:
High school diploma or GED equivalent.
Zero (0) to two (2) years experience in a customer service position.
Preferred:
Bachelor's degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
#J-18808-Ljbffr
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our
Benefits
section to learn more.
Work Hours Monday - Friday, 8:00 a.m. to 4:30 p.m.
Responsibilities
Communicates with patients and guests, including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
Completes check‑in/check‑out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Completes patient registration as needed.
Obtains patient consents/authorizations.
Collects co‑payments, past due balances and point‑of‑service payments.
Posts payments, processes billing information and performs “end of day” cash drawer closing.
Keeps waiting area clean and comfortable.
Informs patients of any delays or changes in appointment status.
Schedules appointments as necessary.
For PSRs in the Immediate Care Clinics (ICC), floats to other ICCs/departments.
May perform other duties as assigned.
Qualifications
Required:
High school diploma or GED equivalent.
Zero (0) to two (2) years experience in a customer service position.
Preferred:
Bachelor's degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
#J-18808-Ljbffr