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Responsibilities
Provide technical support to end-users for hardware, software, and network-related issues
Install, configure, and maintain desktops, laptops, printers, and other peripherals
Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and common software applications
Assist with system and network administration tasks, including user account management and permissions
Support IT security initiatives, including antivirus updates, patch management, and security best practices
Manage IT inventory, including tracking hardware and software licenses
Set up and support video conferencing, VoIP, and remote work solutions
Document IT processes, troubleshooting steps, and resolutions for knowledge sharing
Provide basic training and guidance to users on IT tools and best practices
Collaborate with vendors and elevate complex issues to higher-level support when necessary
Requirements
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support, desktop support, or a generalist IT role
Strong troubleshooting skills with Windows, macOS, and mobile devices
Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc.)
Experience with Active Directory, Office 365, and cloud-based applications is a plus
Knowledge of IT security best practices
Strong customer service and communication skills
Ability to work independently and manage multiple priorities
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Seniority Level Entry level
Employment Type Full-time
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Responsibilities
Provide technical support to end-users for hardware, software, and network-related issues
Install, configure, and maintain desktops, laptops, printers, and other peripherals
Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and common software applications
Assist with system and network administration tasks, including user account management and permissions
Support IT security initiatives, including antivirus updates, patch management, and security best practices
Manage IT inventory, including tracking hardware and software licenses
Set up and support video conferencing, VoIP, and remote work solutions
Document IT processes, troubleshooting steps, and resolutions for knowledge sharing
Provide basic training and guidance to users on IT tools and best practices
Collaborate with vendors and elevate complex issues to higher-level support when necessary
Requirements
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support, desktop support, or a generalist IT role
Strong troubleshooting skills with Windows, macOS, and mobile devices
Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc.)
Experience with Active Directory, Office 365, and cloud-based applications is a plus
Knowledge of IT security best practices
Strong customer service and communication skills
Ability to work independently and manage multiple priorities
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Seniority Level Entry level
Employment Type Full-time
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr