Highgate
Director of Catering
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
Location: Washington, DC. Salary: $80,000 - $95,000.
Overview The Director of Catering is responsible for directing, coordinating, training and supervising all Catering associates to solicit and book Banquet and Catering functions, ensuring customer satisfaction and profitability. The role involves managing group business, coordinating events, maintaining revenue and payroll budgets, and maintaining high quality product and service levels. The Director also acts as a liaison between client and operating departments to ensure successful meetings and generate repeat business.
Responsibilities
Manage existing accounts and follow up with clients to capture future business.
Respond to requests by Meeting Planners immediately.
Interact with outside planners and vendors for event set‑up.
Maintain pricing integrity and propose upscale menus for clients.
Create, review and revise rooming lists and VIP lists.
Manage ISAC function book and adjust space to ensure maximum revenue.
Be visible on the floor and assist staff during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring attention.
Work with F&B managers and keep them informed of F&B issues as they arise.
Prepare and submit required reports in a timely manner.
Know meeting room set‑ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the hotel.
Be involved in and/or conduct departmental and hotel training.
Plan and execute holiday and special events in conjunction with the Catering Managers.
Use feedback from Meeting Planner evaluations to improve service and quality.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy.
Ensure participation within department for monthly Highgate Hotel team meetings.
Focus team on their role in contributing to the Guest Service and audit scores.
Conduct meetings according to Highgate Hotel standards as required by management.
Qualifications
At least 4 years of progressive experience in a hotel or a related field; or a 2‑year college degree and 3+ years of related experience; or a 4‑year college degree and at least 2 years of related experience.
Proficient in Windows, approved spreadsheets and word processing.
Proficiency in Marriott system (CI/TY) preferred.
Flexible and long hours sometimes required.
Maintain a warm and friendly demeanor at all times.
Effective communication skills, both verbal and written, with all levels of employees and guests.
Effective at listening, understanding, and clarifying concerns.
Ability to multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Compliance with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maintain confidentiality of information.
Perform other duties as requested by management.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
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Location: Washington, DC. Salary: $80,000 - $95,000.
Overview The Director of Catering is responsible for directing, coordinating, training and supervising all Catering associates to solicit and book Banquet and Catering functions, ensuring customer satisfaction and profitability. The role involves managing group business, coordinating events, maintaining revenue and payroll budgets, and maintaining high quality product and service levels. The Director also acts as a liaison between client and operating departments to ensure successful meetings and generate repeat business.
Responsibilities
Manage existing accounts and follow up with clients to capture future business.
Respond to requests by Meeting Planners immediately.
Interact with outside planners and vendors for event set‑up.
Maintain pricing integrity and propose upscale menus for clients.
Create, review and revise rooming lists and VIP lists.
Manage ISAC function book and adjust space to ensure maximum revenue.
Be visible on the floor and assist staff during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring attention.
Work with F&B managers and keep them informed of F&B issues as they arise.
Prepare and submit required reports in a timely manner.
Know meeting room set‑ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the hotel.
Be involved in and/or conduct departmental and hotel training.
Plan and execute holiday and special events in conjunction with the Catering Managers.
Use feedback from Meeting Planner evaluations to improve service and quality.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy.
Ensure participation within department for monthly Highgate Hotel team meetings.
Focus team on their role in contributing to the Guest Service and audit scores.
Conduct meetings according to Highgate Hotel standards as required by management.
Qualifications
At least 4 years of progressive experience in a hotel or a related field; or a 2‑year college degree and 3+ years of related experience; or a 4‑year college degree and at least 2 years of related experience.
Proficient in Windows, approved spreadsheets and word processing.
Proficiency in Marriott system (CI/TY) preferred.
Flexible and long hours sometimes required.
Maintain a warm and friendly demeanor at all times.
Effective communication skills, both verbal and written, with all levels of employees and guests.
Effective at listening, understanding, and clarifying concerns.
Ability to multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Compliance with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maintain confidentiality of information.
Perform other duties as requested by management.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
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