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Bowman Williams

System Engineer (Managed Service Provider)

Bowman Williams, New York, New York, us, 10261

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System Engineer (Managed Service Provider) We are a trusted Managed Services Provider with more than two decades of experience delivering technology solutions that help businesses operate more efficiently, securely, and strategically. Our team is known for its professionalism, technical excellence, and white‑glove approach to client service.

We are seeking a Systems Engineer with MSP experience to provide a blend of advanced support and hands‑on project delivery. This role is ideal for a Tier 2.5 engineer who thrives in dynamic environments, enjoys building strong client relationships, and wants to stay sharp across cloud, network, and security technologies.

Base pay range $90,000.00/yr - $100,000.00/yr

What You Will Do

Act as a senior escalation point for complex support issues across servers, desktops, and cloud environments

Support Microsoft 365, Azure, Windows Server, and network infrastructure

Participate in client projects such as migrations, system upgrades, and deployments (about 30% of workload)

Configure and maintain LAN/WAN networks, firewalls, and access points

Troubleshoot connectivity and performance issues with professionalism and attention to detail

Collaborate closely with clients to understand their needs and deliver practical technology solutions

Document technical procedures, configurations, and project outcomes to ensure continuity and quality

What You Bring

At least 1 year of MSP experience required

Strong knowledge of Microsoft 365, Azure, and Windows Server (2016–2022)

Proficiency with firewalls, switches, routers, and access points (Fortinet experience is a plus)

Familiarity with endpoint and identity management tools such as Intune, Entra ID, Sentinel, and JAMF

Excellent communication skills with the ability to explain technical solutions clearly to non‑technical users

A proactive, customer‑focused mindset with strong documentation habits

Why You’ll Love It Here

Medical and dental insurance

Paid time off and holidays

401(k) with company match

Hybrid work flexibility (1–2 days remote each week)

Opportunities for professional growth and certification support

A collaborative environment that values initiative, professionalism, and teamwork

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Information Technology

Industries IT Services and IT Consulting

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