AvalonBay Communities
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Overview AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Position Type: Full time
State: VA
City: Fairfax
Zip Code: 22031
Compensation: $52,500.00 - $74,000.00
The Role The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work. Additional responsibilities include but are not limited to:
Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
Support residents during the move‑in process, lease renewals, move‑out process and resident transfers
Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
Plan and execute resident activities and events to foster positive community connections
Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
1‑3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
1 or more years of supervisory or training experience required
High school diploma or equivalency (GED) is required. Bachelor's degree preferred
Proficiency in using administrative software and Microsoft Office Suite.
How AvalonBay Supports You We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer comprehensive benefits including health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Growth is based on achievement and promotion from within. Associate recognition is part of a company‑wide program that celebrates associate efforts and successes. We also provide a 20% discount on our apartment homes and a culture built on purpose and our core values – a commitment to integrity, a spirit of caring, and a focus on continuous improvement.
Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/).
Job ID: JR105721
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
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Overview AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Position Type: Full time
State: VA
City: Fairfax
Zip Code: 22031
Compensation: $52,500.00 - $74,000.00
The Role The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work. Additional responsibilities include but are not limited to:
Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
Support residents during the move‑in process, lease renewals, move‑out process and resident transfers
Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
Plan and execute resident activities and events to foster positive community connections
Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
1‑3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
1 or more years of supervisory or training experience required
High school diploma or equivalency (GED) is required. Bachelor's degree preferred
Proficiency in using administrative software and Microsoft Office Suite.
How AvalonBay Supports You We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer comprehensive benefits including health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Growth is based on achievement and promotion from within. Associate recognition is part of a company‑wide program that celebrates associate efforts and successes. We also provide a 20% discount on our apartment homes and a culture built on purpose and our core values – a commitment to integrity, a spirit of caring, and a focus on continuous improvement.
Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/).
Job ID: JR105721
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Referrals increase your chances of interviewing at AvalonBay Communities by 2x
Get notified about new Sales Service Supervisor jobs in Fairfax, VA.
#J-18808-Ljbffr