FNBO
Bilingual Customer Care Sr. Specialist Credit Card $18hr + 10% Lang Diff (Omaha)
FNBO, Omaha, Nebraska, us, 68197
Bilingual Customer Care Sr. Specialist Credit Card $18hr + 10% Lang Diff (Omaha)
Join to apply for the
Bilingual Customer Care Sr. Specialist Credit Card $18hr + 10% Lang Diff (Omaha)
role at
FNBO .
3 days ago Be among the first 25 applicants.
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job
Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!
Our next class is scheduled to start on Monday, January 5, 2026.
You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at 1601 Dodge Street Omaha, NE 68105. 100% attendance required; time off requests will not be granted during the training period.
Starting Monday, 2/23/26, you will then transition into your solidified shift/schedule and work remotely from home. You will transition into one of the schedules below.
Shift Schedules
9:00am to 5:30pm MTWRF
9:30am to 6:00pm MTWRF
11:00am to 7:30pm MTW=F=S
7:00am to 3:30pm MT==FYS
11:30am to 8:00pm MTWRF
8:30am to 5:00pm ==WRFYS
MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)
Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower (1601 Dodge Street Omaha, NE 68102).
Benefits eligibility for all employees begins the 1st of the month following your start date (February 1, 2026).
Compensation
$18.00 per hour + 10% language differential (Non-Exempt/Hourly).
About This Role Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!
At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.
Key Accountabilities – What You Will Do
Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support.
Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Product Information: Provide information about bank products and services, including loans, credit cards, and savings accounts.
Customer Verification: Verify customer identity to ensure security and privacy of account information.
Service Requests: Process service requests such as account openings, closures, and changes to account details.
Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction.
Documentation: Maintain accurate and detailed records of customer interactions and transactions.
Work Location/Space
Having an organized workstation to aid with seamless customer interactions is a best practice.
WFH employees are required to live within a 70-mile radius of a service center to receive equipment or come onsite when system issues occur.
WFH employees must have a clean, accessible, and quiet workspace with no distractions or background noise.
Appropriate dependent care must be in place; working at home does not substitute for a child or other dependent care.
Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
Due to the nature of the work and access to confidential information, visitors while working are not allowed.
Commuting to an FNBO location for a meeting, training or other work may be required; travel time and mileage will NOT be paid or reimbursed.
Working from a location other than your permanent address must be pre-arranged and approved by management; WFH arrangements may be rescinded if the address change is outside of a 70-mile radius.
The Ideal Candidate For This Role Qualifications – Who You Are
Bilingual in English and Spanish (required).
Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months).
Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues.
Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach.
Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills.
Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions.
Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment.
Product Knowledge: Good understanding of the bank's products and services; branch experience is a plus.
Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs.
Teamwork: Ability to work collaboratively with colleagues and other departments.
Compliance Awareness: Understanding of banking regulations and compliance requirements.
Active Listening: Strong active listening skills to understand customer concerns and address them effectively.
Sales Skills: Basic sales skills to promote bank products and services when appropriate.
High school diploma or GED required.
Quiet workspace with minimal distractions for remote work.
Fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Work Environment It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work.
Compensation and Benefits Overview We offer a variety of benefits that keep you and your family physically and financially healthy, including:
Medical, Dental, Vision Insurance
401k with Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. Include the job number in the subject line: R-20251562.
Equal Opportunity and Belonging FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging: a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC.
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).
Application Deadline All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
#J-18808-Ljbffr
Bilingual Customer Care Sr. Specialist Credit Card $18hr + 10% Lang Diff (Omaha)
role at
FNBO .
3 days ago Be among the first 25 applicants.
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job
Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!
Our next class is scheduled to start on Monday, January 5, 2026.
You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at 1601 Dodge Street Omaha, NE 68105. 100% attendance required; time off requests will not be granted during the training period.
Starting Monday, 2/23/26, you will then transition into your solidified shift/schedule and work remotely from home. You will transition into one of the schedules below.
Shift Schedules
9:00am to 5:30pm MTWRF
9:30am to 6:00pm MTWRF
11:00am to 7:30pm MTW=F=S
7:00am to 3:30pm MT==FYS
11:30am to 8:00pm MTWRF
8:30am to 5:00pm ==WRFYS
MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)
Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower (1601 Dodge Street Omaha, NE 68102).
Benefits eligibility for all employees begins the 1st of the month following your start date (February 1, 2026).
Compensation
$18.00 per hour + 10% language differential (Non-Exempt/Hourly).
About This Role Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!
At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.
Key Accountabilities – What You Will Do
Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support.
Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Product Information: Provide information about bank products and services, including loans, credit cards, and savings accounts.
Customer Verification: Verify customer identity to ensure security and privacy of account information.
Service Requests: Process service requests such as account openings, closures, and changes to account details.
Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction.
Documentation: Maintain accurate and detailed records of customer interactions and transactions.
Work Location/Space
Having an organized workstation to aid with seamless customer interactions is a best practice.
WFH employees are required to live within a 70-mile radius of a service center to receive equipment or come onsite when system issues occur.
WFH employees must have a clean, accessible, and quiet workspace with no distractions or background noise.
Appropriate dependent care must be in place; working at home does not substitute for a child or other dependent care.
Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
Due to the nature of the work and access to confidential information, visitors while working are not allowed.
Commuting to an FNBO location for a meeting, training or other work may be required; travel time and mileage will NOT be paid or reimbursed.
Working from a location other than your permanent address must be pre-arranged and approved by management; WFH arrangements may be rescinded if the address change is outside of a 70-mile radius.
The Ideal Candidate For This Role Qualifications – Who You Are
Bilingual in English and Spanish (required).
Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months).
Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues.
Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach.
Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills.
Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions.
Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment.
Product Knowledge: Good understanding of the bank's products and services; branch experience is a plus.
Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs.
Teamwork: Ability to work collaboratively with colleagues and other departments.
Compliance Awareness: Understanding of banking regulations and compliance requirements.
Active Listening: Strong active listening skills to understand customer concerns and address them effectively.
Sales Skills: Basic sales skills to promote bank products and services when appropriate.
High school diploma or GED required.
Quiet workspace with minimal distractions for remote work.
Fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Work Environment It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work.
Compensation and Benefits Overview We offer a variety of benefits that keep you and your family physically and financially healthy, including:
Medical, Dental, Vision Insurance
401k with Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. Include the job number in the subject line: R-20251562.
Equal Opportunity and Belonging FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging: a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC.
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).
Application Deadline All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
#J-18808-Ljbffr