Palo Alto Networks
Manager, Customer Success Engineers
Palo Alto Networks, Myrtle Point, Oregon, United States, 97458
Employer Industry: Cybersecurity Solutions
Why consider this job opportunity
Opportunity for career advancement and growth within a leading cybersecurity firm
Work remotely from anywhere, ensuring flexibility in your work environment
Be part of a culture that values trust, accountability, and shared success
Engage in meaningful work that has a direct impact on customer success and satisfaction
Competitive salary and performance metrics tied to customer engagement and satisfaction
What to Expect (Job Responsibilities)
Manage customer escalation processes, prioritizing issues and negotiating customer expectations
Build and lead a high-performance team of Customer Success Engineers
Drive performance metrics including CSAT, renewal rates, and customer engagement
Develop strong relationships with sales teams, partners, and internal stakeholders
Advocate for customer needs to influence product roadmap and improvements
What is Required (Qualifications)
8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting
3+ years of experience in a people management role
Strong consulting and project management skills with proven results
Technical experience in networking or cybersecurity industries
Ability to travel up to 30% for customer engagements
How to Stand Out (Preferred Qualifications)
Experience in public cloud environments
Demonstrated success in managing customer escalations and negotiations
Strong interpersonal skills and ability to work with clients at various technical levels
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within a leading cybersecurity firm
Work remotely from anywhere, ensuring flexibility in your work environment
Be part of a culture that values trust, accountability, and shared success
Engage in meaningful work that has a direct impact on customer success and satisfaction
Competitive salary and performance metrics tied to customer engagement and satisfaction
What to Expect (Job Responsibilities)
Manage customer escalation processes, prioritizing issues and negotiating customer expectations
Build and lead a high-performance team of Customer Success Engineers
Drive performance metrics including CSAT, renewal rates, and customer engagement
Develop strong relationships with sales teams, partners, and internal stakeholders
Advocate for customer needs to influence product roadmap and improvements
What is Required (Qualifications)
8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting
3+ years of experience in a people management role
Strong consulting and project management skills with proven results
Technical experience in networking or cybersecurity industries
Ability to travel up to 30% for customer engagements
How to Stand Out (Preferred Qualifications)
Experience in public cloud environments
Demonstrated success in managing customer escalations and negotiations
Strong interpersonal skills and ability to work with clients at various technical levels
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr