SecurityScorecard
Customer Success Specialist (Asia)
SecurityScorecard, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity
Salary up to $55,000 base plus bonus. Career advancement and growth within a leading cybersecurity organization. Competitive benefits including stock options, health benefits, unlimited PTO, and parental leave. Work in a dynamic and diverse environment recognized as a "Best Workplace". Engage in impactful customer interactions that drive value and success for clients.
What to Expect (Job Responsibilities)
Drive customer outcomes and value through digital, 1:M, and 1:1 engagements.
Own renewal outcomes across a large customer portfolio, managing forecasting and engagement strategies.
Empower customers to become self-sufficient champions of the employer’s services.
Monitor customer health and lifecycle signals to proactively address potential risks.
Collaborate with cross‑functional teams to enhance customer lifecycle improvements.
What is Required (Qualifications)
Minimum of 1 year of experience in a Customer Success role with direct renewal ownership.
Fluency in Japanese; Mandarin is a plus.
Strong communication skills, capable of engaging with diverse audiences.
Self‑motivated and adaptable in a fast‑paced environment.
Familiarity with tools such as SalesForce, Gainsight, Google Suite, and Zendesk is preferred.
How to Stand Out (Preferred Qualifications)
Experience in cybersecurity or third‑party risk management (TPRM) is advantageous.
Proficiency in data analysis tools like Tableau.
Equal Opportunity & Privacy Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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What to Expect (Job Responsibilities)
Drive customer outcomes and value through digital, 1:M, and 1:1 engagements.
Own renewal outcomes across a large customer portfolio, managing forecasting and engagement strategies.
Empower customers to become self-sufficient champions of the employer’s services.
Monitor customer health and lifecycle signals to proactively address potential risks.
Collaborate with cross‑functional teams to enhance customer lifecycle improvements.
What is Required (Qualifications)
Minimum of 1 year of experience in a Customer Success role with direct renewal ownership.
Fluency in Japanese; Mandarin is a plus.
Strong communication skills, capable of engaging with diverse audiences.
Self‑motivated and adaptable in a fast‑paced environment.
Familiarity with tools such as SalesForce, Gainsight, Google Suite, and Zendesk is preferred.
How to Stand Out (Preferred Qualifications)
Experience in cybersecurity or third‑party risk management (TPRM) is advantageous.
Proficiency in data analysis tools like Tableau.
Equal Opportunity & Privacy Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr