IST Management
This range is provided by IST Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $22.00/hr
Overview We are seeking candidates with 2+ year of experience in Reception services to join our team in Chicago IL! This position will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities maintenance, admin responsibilities, conference services, and more.
Benefits Include Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives!
Hourly Compensation $21.00/hr-$22.00/hr USD
Hours 7:30 am to 4:30pm with availability to work overtime when asked.
Who We Are IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.
You can check out istmanagement.com for more info on us!
Responsibilities
Serve as the voice and face of the company; answer and screen all incoming external and internal telephone calls in a welcoming and professional manner; communicate clearly and effectively with all callers
Provide a warm, welcoming environment for all clients and guests; approach others tactfully and professionally; react well under pressure; treat others with respect; accept responsibility for actions; follow through on commitments
Act as primary responder to security issues calmly and professionally and report issues to management
Anticipate the needs and expectations of each individual client or guest and respond to extremely varied requests; hospitality services
Improve and promote quality and a first-class experience; demonstrates accuracy and thoroughness; follows all policies and procedures, applies feedback to continue to improve
Ability to provide clients with inside knowledge of the best coffee shops, restaurants, and dry cleaning services in the area and provide guidance as guests/clients navigate their travel and time in the city
Maintain reception and common areas; work with building staff and vendors as required for maintenance and amenities
Conference room and events services; act as SME for Teams and other related resources
Professional appearance and strict adherence to firm’s required dress code
Other special projects and duties as assigned
Qualifications Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience in a Law Firm Reception or Administrative role is a requirement! Other qualifications include:
High School Diploma or GED required; authorization to work for any employer in the US required
Microsoft Office proficiency required and may be tested; Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred
45 wpm+ typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite; Effective and professional verbal communication skills; English is required; other languages are a plus
Strong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needs
Professional appearance and outgoing positive demeanor
Ability to write, read and comprehend correspondence, memos, emails, and basic instructions
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Outsourcing and Offshoring Consulting
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Base pay range $21.00/hr - $22.00/hr
Overview We are seeking candidates with 2+ year of experience in Reception services to join our team in Chicago IL! This position will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities maintenance, admin responsibilities, conference services, and more.
Benefits Include Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives!
Hourly Compensation $21.00/hr-$22.00/hr USD
Hours 7:30 am to 4:30pm with availability to work overtime when asked.
Who We Are IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.
You can check out istmanagement.com for more info on us!
Responsibilities
Serve as the voice and face of the company; answer and screen all incoming external and internal telephone calls in a welcoming and professional manner; communicate clearly and effectively with all callers
Provide a warm, welcoming environment for all clients and guests; approach others tactfully and professionally; react well under pressure; treat others with respect; accept responsibility for actions; follow through on commitments
Act as primary responder to security issues calmly and professionally and report issues to management
Anticipate the needs and expectations of each individual client or guest and respond to extremely varied requests; hospitality services
Improve and promote quality and a first-class experience; demonstrates accuracy and thoroughness; follows all policies and procedures, applies feedback to continue to improve
Ability to provide clients with inside knowledge of the best coffee shops, restaurants, and dry cleaning services in the area and provide guidance as guests/clients navigate their travel and time in the city
Maintain reception and common areas; work with building staff and vendors as required for maintenance and amenities
Conference room and events services; act as SME for Teams and other related resources
Professional appearance and strict adherence to firm’s required dress code
Other special projects and duties as assigned
Qualifications Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience in a Law Firm Reception or Administrative role is a requirement! Other qualifications include:
High School Diploma or GED required; authorization to work for any employer in the US required
Microsoft Office proficiency required and may be tested; Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred
45 wpm+ typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite; Effective and professional verbal communication skills; English is required; other languages are a plus
Strong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needs
Professional appearance and outgoing positive demeanor
Ability to write, read and comprehend correspondence, memos, emails, and basic instructions
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Outsourcing and Offshoring Consulting
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