Desert Diamond Casinos & Entertainment
Slot Shift Manager
Desert Diamond Casinos & Entertainment, Tucson, Arizona, United States, 85718
Slot Shift Manager 13368 – DDC – Tucson, AZ
Position Summary
Under the direct supervision of the Assistant Slot Manager, this role is responsible for day‑to‑day slot operations on an assigned shift. The manager supervises, manages, and monitors the overall slot area and team members for efficiency, guest service, and adherence to all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets. The manager develops and mentors team members.
Essential Duties & Responsibilities
Promotes positive guest relations, greets guests and creates a friendly atmosphere
Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action
Applies fair and consistent supervision and disciplinary practices
Investigates and resolves guest complaints
Plans and administers work schedules and assignments
Issues appropriate disciplinary action according to TOGE and departmental policies
Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in
Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures
Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section
May assist in banning guests and liquor sweeps as needed
Ensures that team members work with security personnel and other casino staff as necessary
Ensures compliance with all National, State, Local and TOGO Regulations
Assists in the coordination of and preparation of special slot functions
Prepares shift reports
Attends mandatory meetings as scheduled
Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance
Takes all precautions to protect TOGE assets
Assigns daily duties and monitors expected results
Authorizes jackpots according to approved policies and completes required forms if necessary
Supervises and assists Slot Tech area as needed
Ensures compliance with guest service policies
Ensures all evaluations for assigned team members are completed on time
Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports
Performs other duties as assigned
Job Requirements Minimum Qualifications High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations
Must have skills in professional management techniques
Must have a working knowledge of software and casino management systems
Must be able to lead by example
Must be outgoing, energetic, and possess a positive attitude towards the Enterprise, its guests and team members
Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data
Must be able to resolve controversy, maintain a fair and objective position when dealing with team members and guests
Must be able to delegate duties appropriately
Must be experienced in supervisory techniques including personnel management
Must be able to analyze reports and be able to clearly present information
Must be able to exhibit judgment based on sound business practices and a realistic understanding of issues
Must be able to interact effectively with Tribal, State and National Regulatory Officials
Must be able to establish, administer and maintain staff training programs and records
Must be able to efficiently schedule, and utilize manpower needs, including scheduling for events, holidays, and other peak times
Must be able to write and implement departmental procedures as necessary
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Must be able to speak effectively before groups of guests or team members
Must be able to calculate figures and amounts such as addition, subtraction, multiplication, discounts, interest, commission’s proportions and percentages
Must be able to follow instructions and apply common sense understanding to carry out directions in written, oral or diagram form
Must have the ability to write reports and correspondences
Must be able to deal with problems involving guests, team members, and other internal department issues with a focus on resolving the issues in a fair and balanced method while protecting TOGE assets
Must be skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)
Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public
Must be able to demonstrate outstanding guest service at all times
Physical Demands While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment Work is generally performed in a casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing, Public Relations, and Writing/Editing
Industries Gambling Facilities and Casinos
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Position Summary
Under the direct supervision of the Assistant Slot Manager, this role is responsible for day‑to‑day slot operations on an assigned shift. The manager supervises, manages, and monitors the overall slot area and team members for efficiency, guest service, and adherence to all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets. The manager develops and mentors team members.
Essential Duties & Responsibilities
Promotes positive guest relations, greets guests and creates a friendly atmosphere
Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action
Applies fair and consistent supervision and disciplinary practices
Investigates and resolves guest complaints
Plans and administers work schedules and assignments
Issues appropriate disciplinary action according to TOGE and departmental policies
Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in
Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures
Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section
May assist in banning guests and liquor sweeps as needed
Ensures that team members work with security personnel and other casino staff as necessary
Ensures compliance with all National, State, Local and TOGO Regulations
Assists in the coordination of and preparation of special slot functions
Prepares shift reports
Attends mandatory meetings as scheduled
Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance
Takes all precautions to protect TOGE assets
Assigns daily duties and monitors expected results
Authorizes jackpots according to approved policies and completes required forms if necessary
Supervises and assists Slot Tech area as needed
Ensures compliance with guest service policies
Ensures all evaluations for assigned team members are completed on time
Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports
Performs other duties as assigned
Job Requirements Minimum Qualifications High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations
Must have skills in professional management techniques
Must have a working knowledge of software and casino management systems
Must be able to lead by example
Must be outgoing, energetic, and possess a positive attitude towards the Enterprise, its guests and team members
Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data
Must be able to resolve controversy, maintain a fair and objective position when dealing with team members and guests
Must be able to delegate duties appropriately
Must be experienced in supervisory techniques including personnel management
Must be able to analyze reports and be able to clearly present information
Must be able to exhibit judgment based on sound business practices and a realistic understanding of issues
Must be able to interact effectively with Tribal, State and National Regulatory Officials
Must be able to establish, administer and maintain staff training programs and records
Must be able to efficiently schedule, and utilize manpower needs, including scheduling for events, holidays, and other peak times
Must be able to write and implement departmental procedures as necessary
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Must be able to speak effectively before groups of guests or team members
Must be able to calculate figures and amounts such as addition, subtraction, multiplication, discounts, interest, commission’s proportions and percentages
Must be able to follow instructions and apply common sense understanding to carry out directions in written, oral or diagram form
Must have the ability to write reports and correspondences
Must be able to deal with problems involving guests, team members, and other internal department issues with a focus on resolving the issues in a fair and balanced method while protecting TOGE assets
Must be skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)
Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public
Must be able to demonstrate outstanding guest service at all times
Physical Demands While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment Work is generally performed in a casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing, Public Relations, and Writing/Editing
Industries Gambling Facilities and Casinos
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