First National Bank of Omaha
Customer Care Sr. Specialist, Credit Card | $18hr (Omaha, NE ONLY)
First National Bank of Omaha, Lincoln, Nebraska, United States
Job Summary
At FNBO, our employees are the heart of our story—and we’re committed to their success!
Join us for a customer‑care role where you’ll be the first point of contact for our valued customers. The position starts on Monday, January 5, 2026, with a mandatory on‑site training period, followed by a transition to remote work on Monday, February 23, 2026.
Training & On‑Site Requirements
Full training 9:00 am – 6:00 pm CST for the first 7 weeks on‑site at 1601 Dodge Street, Omaha, NE 68105.
100% attendance required; time‑off requests will not be granted during training.
Remote work begins after training; remote shift options listed below.
Shift Schedule Options
6:00 am – 2:30 pm (TWRFY)
8:00 am – 4:30 pm (MTWR / Y=)
8:30 am – 5:00 pm (MTW / = YS)
1:30 pm – 10:00 pm (MTW = FY=)
9:00 am – 5:30 pm (MTWRF = =)
11:30 am – 8:00 pm (MTWRF = =)
... (additional shift variations are available; full schedule is provided in the interview)
Location Eligibility Incumbents must reside within a 70‑mile radius of the FNBO Omaha, NE Tower located at 1601 Dodge Street, Omaha, NE 68102.
Compensation $18.00 per hour (Non‑Exempt/Hourly).
Key Accountabilities
Handle inbound and outbound calls to address customer inquiries and provide support.
Assist customers with account management, including balance inquiries, fund transfers, and transaction history.
Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Provide information about bank products and services such as loans, credit cards, and savings accounts.
Verify customer identity to ensure security and privacy of account information.
Process service requests like account openings, closures, and changes to account details.
Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
Ensure compliance with banking regulations and internal policies.
Gather customer feedback to improve services and enhance satisfaction.
Maintain accurate and detailed records of customer interactions and transactions.
Work Location / Workspace Requirements
Organized workstation essential for seamless customer interactions.
WFH employees must live within a 70‑mile radius of a service center.
Clean, accessible, and quiet workspace with no distractions or background noise.
Proper dependent care arrangement required; WFH is not a substitute for care of children or other dependents.
Employees are responsible for any expenses related to the home workspace.
Visitors when working are not allowed, regardless of location.
Travel to an FNBO location for meetings or training may be required; travel time and mileage are not reimbursed.
Any relocation can only be approved if the new address remains within 70 miles of a call center site.
Ideal Candidate – Qualifications
Customer Service Skills – friendly, professional, empathetic (minimum 12 months).
Excellent verbal and written communication.
Strong problem‑solving abilities.
Technical proficiency with banking software and online banking platforms.
Attention to detail for accurate processing of information.
Time‑management skills to handle multiple tasks in a fast‑paced environment.
Product knowledge of bank’s services; branch experience a plus.
Adaptability to changing policies and customer needs.
Teamwork and collaboration with colleagues.
Compliance awareness of banking regulations.
Active listening skills.
Basic sales skills for product promotion.
High school diploma or GED required.
Quiet workspace and reliable internet for remote work.
Willingness to work overtime if needed.
Bilingual in English and Spanish preferred.
Compensation & Benefits Overview
Medical, Dental, Vision Insurance
401(k) with matching contributions
Time‑off programs
Health Savings Account (HSA) / Dependent Care
Employee Banking
Growth opportunities
Tuition assistance
Short‑term/Long‑term disability insurance
Equal Opportunity & Belonging FNBO is an equal‑opportunity employer. We foster an inclusive culture that values all backgrounds. Gender, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected characteristic is respected. Applicants require unrestricted work authorization and do not need future sponsorship.
Job Information Job number: R-20251560
Application deadline: All postings are posted for a minimum of 5 calendar days; job may close earlier if volume of applicants increases.
To obtain detailed compensation and benefit information for this role, email FNBO at TAGAdmin@fnni.com. In the subject line include the job number listed above.
Benefit Resource Learn more about FNBO benefits: https://www.fnbo.com/careers/benefits/
#J-18808-Ljbffr
Join us for a customer‑care role where you’ll be the first point of contact for our valued customers. The position starts on Monday, January 5, 2026, with a mandatory on‑site training period, followed by a transition to remote work on Monday, February 23, 2026.
Training & On‑Site Requirements
Full training 9:00 am – 6:00 pm CST for the first 7 weeks on‑site at 1601 Dodge Street, Omaha, NE 68105.
100% attendance required; time‑off requests will not be granted during training.
Remote work begins after training; remote shift options listed below.
Shift Schedule Options
6:00 am – 2:30 pm (TWRFY)
8:00 am – 4:30 pm (MTWR / Y=)
8:30 am – 5:00 pm (MTW / = YS)
1:30 pm – 10:00 pm (MTW = FY=)
9:00 am – 5:30 pm (MTWRF = =)
11:30 am – 8:00 pm (MTWRF = =)
... (additional shift variations are available; full schedule is provided in the interview)
Location Eligibility Incumbents must reside within a 70‑mile radius of the FNBO Omaha, NE Tower located at 1601 Dodge Street, Omaha, NE 68102.
Compensation $18.00 per hour (Non‑Exempt/Hourly).
Key Accountabilities
Handle inbound and outbound calls to address customer inquiries and provide support.
Assist customers with account management, including balance inquiries, fund transfers, and transaction history.
Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Provide information about bank products and services such as loans, credit cards, and savings accounts.
Verify customer identity to ensure security and privacy of account information.
Process service requests like account openings, closures, and changes to account details.
Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
Ensure compliance with banking regulations and internal policies.
Gather customer feedback to improve services and enhance satisfaction.
Maintain accurate and detailed records of customer interactions and transactions.
Work Location / Workspace Requirements
Organized workstation essential for seamless customer interactions.
WFH employees must live within a 70‑mile radius of a service center.
Clean, accessible, and quiet workspace with no distractions or background noise.
Proper dependent care arrangement required; WFH is not a substitute for care of children or other dependents.
Employees are responsible for any expenses related to the home workspace.
Visitors when working are not allowed, regardless of location.
Travel to an FNBO location for meetings or training may be required; travel time and mileage are not reimbursed.
Any relocation can only be approved if the new address remains within 70 miles of a call center site.
Ideal Candidate – Qualifications
Customer Service Skills – friendly, professional, empathetic (minimum 12 months).
Excellent verbal and written communication.
Strong problem‑solving abilities.
Technical proficiency with banking software and online banking platforms.
Attention to detail for accurate processing of information.
Time‑management skills to handle multiple tasks in a fast‑paced environment.
Product knowledge of bank’s services; branch experience a plus.
Adaptability to changing policies and customer needs.
Teamwork and collaboration with colleagues.
Compliance awareness of banking regulations.
Active listening skills.
Basic sales skills for product promotion.
High school diploma or GED required.
Quiet workspace and reliable internet for remote work.
Willingness to work overtime if needed.
Bilingual in English and Spanish preferred.
Compensation & Benefits Overview
Medical, Dental, Vision Insurance
401(k) with matching contributions
Time‑off programs
Health Savings Account (HSA) / Dependent Care
Employee Banking
Growth opportunities
Tuition assistance
Short‑term/Long‑term disability insurance
Equal Opportunity & Belonging FNBO is an equal‑opportunity employer. We foster an inclusive culture that values all backgrounds. Gender, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected characteristic is respected. Applicants require unrestricted work authorization and do not need future sponsorship.
Job Information Job number: R-20251560
Application deadline: All postings are posted for a minimum of 5 calendar days; job may close earlier if volume of applicants increases.
To obtain detailed compensation and benefit information for this role, email FNBO at TAGAdmin@fnni.com. In the subject line include the job number listed above.
Benefit Resource Learn more about FNBO benefits: https://www.fnbo.com/careers/benefits/
#J-18808-Ljbffr