Orange County Government
Public Safety Communications Call Taker*
Orange County Government, Hillsborough, North Carolina, United States, 27278
Public Safety Communications Call Taker – Orange County Emergency Services Department
This safety sensitive position requires participation in the County Drug and Alcohol Screening program and a background check. An employee in this class is responsible for answering incoming calls through the 9‑1‑1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services and any other service requiring emergency response.
Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some independent judgment within the framework of applicable rules, regulations, policies and procedures. Supervision over others is not required for this position.
Hiring range is based on the Orange County Step Plan. The Step Plan is based on years of experience, education and certifications.
Full job specifications are available at https://www.governmentjobs.com/careers/orangecountync/classspecs/1472833.
Minimum Qualifications Possession of a High School Diploma or GED test equivalency and ability to type/keyboard no less than 30 words per minute.
Preferred Qualifications
Telecommunicator experience in an emergency services communications center.
Experience with computer data entry and/or use of advanced telephone system and radio systems.
Emergency Responder experience in law enforcement, Emergency Medical Services or fire services.
Special Requirements
Applicants must be a U.S. Citizen and at least 18 years of age.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
All offers of employment are conditioned upon successful clearance of pre‑employment drug testing, vision/hearing screening, a background check, and a psychological examination. Employment cannot commence until the employee has been cleared.
Applicants may be required to undergo fingerprinting and a criminal history background check. Employment is contingent upon successful clearance through these checks, which are mandated for certain roles depending on the nature of the job and applicable laws.
No felony convictions. No single Class B misdemeanor conviction within ten (10) years of application. No two or more Class B misdemeanor convictions regardless of date of conviction.
Shift Work This position works 12‑hour shift patterns. Must be willing to work any shift assignment along with any assigned mandatory overtime, on‑call duty, holidays, and weekends.
Certification and Training Requirements
FEMA Independent Study Courses: IS‑100.b, IS‑200.b, IS‑700.a, IS‑800.b
North Carolina Sheriffs’ Education and Training Standards Telecommunicator Certification OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification
Cardiopulmonary Resuscitation (CPR)
IAED and NCOEMS Emergency Medical Dispatch (EMD)
IAED Emergency Fire Dispatch (EFD)
IAED Emergency Police Dispatch (EPD)
Additional trainings as required
Orange County is an affirmative action/Equal Opportunity Employer.
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Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some independent judgment within the framework of applicable rules, regulations, policies and procedures. Supervision over others is not required for this position.
Hiring range is based on the Orange County Step Plan. The Step Plan is based on years of experience, education and certifications.
Full job specifications are available at https://www.governmentjobs.com/careers/orangecountync/classspecs/1472833.
Minimum Qualifications Possession of a High School Diploma or GED test equivalency and ability to type/keyboard no less than 30 words per minute.
Preferred Qualifications
Telecommunicator experience in an emergency services communications center.
Experience with computer data entry and/or use of advanced telephone system and radio systems.
Emergency Responder experience in law enforcement, Emergency Medical Services or fire services.
Special Requirements
Applicants must be a U.S. Citizen and at least 18 years of age.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
All offers of employment are conditioned upon successful clearance of pre‑employment drug testing, vision/hearing screening, a background check, and a psychological examination. Employment cannot commence until the employee has been cleared.
Applicants may be required to undergo fingerprinting and a criminal history background check. Employment is contingent upon successful clearance through these checks, which are mandated for certain roles depending on the nature of the job and applicable laws.
No felony convictions. No single Class B misdemeanor conviction within ten (10) years of application. No two or more Class B misdemeanor convictions regardless of date of conviction.
Shift Work This position works 12‑hour shift patterns. Must be willing to work any shift assignment along with any assigned mandatory overtime, on‑call duty, holidays, and weekends.
Certification and Training Requirements
FEMA Independent Study Courses: IS‑100.b, IS‑200.b, IS‑700.a, IS‑800.b
North Carolina Sheriffs’ Education and Training Standards Telecommunicator Certification OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification
Cardiopulmonary Resuscitation (CPR)
IAED and NCOEMS Emergency Medical Dispatch (EMD)
IAED Emergency Fire Dispatch (EFD)
IAED Emergency Police Dispatch (EPD)
Additional trainings as required
Orange County is an affirmative action/Equal Opportunity Employer.
#J-18808-Ljbffr